SUMMARY

PMP certified Project Manager with extensive and diverse experience in product development, program management, project management and network/ Confidential operations across e - Learning, cable, internet and telecommunications industries.Effective liaison between business and technical teams and skilled Confidential translating complex technical concepts to diverse audiences. Customer focused leader with successful history of directing cross-functional and geographically dispersed teams to deliver projects on time and on budget.

AREAS OF EXPERTISE

• Resource Planning
• Budget Oversight
• Business Case Modeling & Analysis
• JIRA
• SharePoint
• Unanet
• MS Office/Project
• Telecom/Online Media/Online Education
• Troubleshooting/Root Cause Analysis

PROFESSIONAL EXPERIENCE

Confidential

Sr. Project Manager, Product Development

Responsibilities:

• Led scrum teams of engineers, UX designers, media editors and content specialists through integrated platform and curriculum updates to ensure Confidential courses are up to date and able to play on proprietary and external learning management systems.
• Fully revised over 200 online high school courses across 7 subject areas, implementing changes to course structure, content & media and providing support for mobile devices and universal accessibility.
• Prioritized daily work schedule for 30+ member international team.
• Managed $3M+ budget comprised of employees, contractors and vendors.

Sr. Project Manager

Confidential

Responsibilities:

• Effectively guided highly complex, multi-system, partner-assisted initiatives from project approval to production launch on time and on budget.
• Led a matrixed team of vendors, contractors and Confidential stakeholders in fully implementing billing and inventory management in the Oracle ERP system for managed public schools.
• Authored an RFP for a new ecommerce solution; interviewed & scored results from 7 potential vendors; led detailed discovery phase with selected vendor; facilitated legal negotiations between companies for master partner agreement and statement of work; assisted in development of ecommerce business case reviewed by the Investment Committee.
• Managed changes effectively to project scope, schedule & costs and provided seamless communication of project status to business stakeholders and senior management.

Confidential

Program Manager

Responsibilities:

• Developed and led the operational implementation of Confidential 's community & commercial Wi-Fi business for the Network Operations organization.
• Led a large, cross-functional operations team through the installation and launch of four major Wi-Fi markets (Los Angeles, New York City, Charlotte and Kansas City) within 18 months.
• Managed the development of internal processes, such as provisioning, fault management and change management, necessary to grow Confidential 's Wi-Fi footprint from 0 to ~10K wireless access points.
• Established customized roles & responsibilities for corporate and regional operations teams based on product type and location.
• Acted as lead operations liaison between the product, engineering and customer care business units and provided strategic and tactical direction from design through deployment phase.
• Provided regular weekly status updates to senior level executives on all aspects of the Wi-Fi program and ran regular core project team meetings consisting of 20+ PMs and SMEs.
• Coordinated training on vendor supplied solutions for NOC and other operations personnel.

Confidential,

Sr. Business Planning Manager

Responsibilities:

• Managed distribution for a $50M Search toolbar business and a $8MM Search errors business across internal properties and 3rd party partners.
• Facilitated the identification & implementation of additional distribution opportunities with business development, resulting in new revenue streams that generated ~$500K/yr.
• Generated a 30% increase in errors revenue through UI design and operational improvements.
• Led cross-functional teams from marketing, business development, product and finance in effort to increase domestic unique visitors to Confidential properties by 100M.
• Provided impact assessments of Google smart pricing program on Search revenue forecasts and developed mitigation strategies to protect revenue.
• Forecasted revenue and managed the day-to-day business operations for 50+ distribution streams.

Program Manager

Confidential

• Managed all operational aspects of the Confidential broadband marketing programs, including project plans, order forecasts, marketing communications and cost analysis.
• Acted as the key point of contact for business development, operations, finance, and marketing resources to ensure the functional readiness of operationally challenging marketing campaigns on or ahead of deadlines.
• Drove order fulfillment process improvements that increased revenue-generating orders by 10%.
• Coordinated the migration of ~600k Confidential legacy broadband subscribers during a paid-to-free transition period in a compressed 8 week timeframe.
• Led the Broadband organization's effort to comply with the Florida AG's regulatory compliance ruling (Dec 11, 2006) regarding customer notifications.

Sr. Telecom Engineer

Confidential

Responsibilities:

• Led the installation and testing of three Sonus soft switches and coordinated the seamless transition of all voice traffic from SS7 to VoIP with no interruption in service.
• Directed multiple teams of site technicians, equipment vendors and engineers during initial hardware & software deployment and testing in the field.
• Provided 24x7 maintenance & support for all Voice products, including Confidential by Phone, Call Alert, Voicemail and Total Talk (VoIP).
• Documented detailed call flows of all call types and performed real time troubleshooting of Confidential using call detail records and protocol analysis tools.
• Proficient in multiple telephony protocols, including CAS, ISDN, SS7 and SIP.