SUMMARY

• PMI & Scrum Alliance certified, highly self - motivated, versatile and Prudent Delivery Manager having 14 plus years of experience in Software development Life cycle and close to 8 years in Project Management. Main area of expertise in Delivery management and Account Management.
• Experienced in the following functional Domains -Health Care & Retail (SCM, Logistics).
• Managing multi-million valued accounts
• Managing large team with onsite- Confidential -nearshore combinations
• Understanding technical terminologies across different technologies specifically Java, .Net, mainframe etc...
• Handling client relationship with the background of interacting directly with client for 10+ years
• SME level consulting expertise in Logistics, Confidential
• Being an asset for both top-line and bottom-line improvement of the account.
• Establishing a team-spirited environment through a positive and proactive leadership approach.
• Managed resources up to 135 directly and indirectly.
• Accolade from recent Florida Blue Engagement
• “Rajeev has been meticulous in interfacing with us and living through the challenges with us during this course of QA engagement” - Jeff Santana, Sr Director.
• “Rajeev is a very good Listener. He listens to our issues and provides the right solutions” - Sanjeev Dubey, Director.
• Played key role in account proposal preparation and presentations worth 3M in Florida Blue Account.
• Managed entire Work force management Program for Walmart international for 2 years.
• 90% of all my projects and programs have met timelines and milestones, project quality, and Project costs.
• Recognized multiple times by customers for reliability, perseverance, and “getting the job done” through result-oriented and strong work ethics disposition
• Excellent presentation and documentation skills to address all internal and client Stakeholders/sponsors.
• Well experienced in Information Flow Management.
• Unique combination of creativity, analytical skills, with high math aptitude and detail orientation.
• Prepared Root cause analysis report for Client satisfaction survey (CSS), Cost of Quality (COQ),
• Effort spent to project related activities, Schedule variance, Application Reliability and Effort variance (Using Fishbone diagram and Five why analysis and other techniques)
• Effectively involved during internal audit and ensure that the processes are followed as stated.

PROFESSIONAL EXPERIENCE

Confidential

Delivery Manager

Responsibilities:

• Customer Relationship Management
• Manage Customer Relations
• Plan and Execute Account/Engagement Level strategies Ensure Customer satisfaction
• People Management
• Define, Establish and Achieve Resource Management process Ensure resource availability for delivery
• Plan and Reconcile Cost for Engagement -Financial Management
• Develop and execute strategy to meet and exceed planned revenue and gross margin targets
• Billing and revenue recognition
• Consolidate Revenue and Project forecast based on trend in actual
• Implement Strategic Risk Management
• Mange Risks from External factors for account strategy Manage Quantitative analysis of risks associated with new proposals o Manage People Risks to the delivery
• Manage Risks associated to the triple constraints for delivery
• Manage Engagement Delivery
• Forecasts Yearly application Enhancements pipeline based on customer demands Manage Projects to Success criteria
• Interfacing with Confidential delivery team to ensure quality and timely project delivery
• Manage Testing Process and Environment
• Quality Assurance process definition and Management Implement Defect Management for Organizational Improvements Implement Defect Management in Projects Enable Project Specific test environment setup
• Projects Tracking within Engagement
• Define project tracking criteria Track & Forecast Division level project performance Manage and Monitor Projects
• Resolve project team specific issue resolutions (People issues) Establish Communication Models and related issue resolution Adhere to Organizational process while delivering oEnsure Stakeholder availability and proper project controls in place Facilitate Project Change Management Process Ensure Organizational Change Management process adherence

Confidential

Program Manager

Responsibilities:

• Responsible for Project Scope, Schedule and Budget
• Created and executed project work plans as appropriate to meet changing needs and requirements of the projects
• Identify resources needed and assigns individual responsibilities.
• Responsible to manage day-to-day operational aspects of a project and scope.
• Review deliverables prepared by team before passing to client.
• Ensure adherence to process methodology and enforces project standards.
• Prepare engagement reviews and quality assurance procedures.
• Manage issues and risks on project including escalations in a timely fashion
• Ensure project documents are complete, current, and stored appropriately.
• Facilitated team and client status and project review meetings.
• Keeps project team well informed of changes within the organization and general corporate news.
• Set Performance expectations and career development plan for the team
• Responsible for team motivation and productivity
• Organizational responsibilities include Interviewing, resourcing, Auditing, And Mentoring.
• Lead the team in various activities like analysis, design, high level design, low level design, build, optimize pre and post implementation techniques, Project Status Reporting, Client Escalations, Project costing, Project Planning and execution etc.
• Responsible for collection and reporting of metrics like phase wise defect density, SPI, Schedule Variance post release defect density.
• Lead the team to devise the checklist for various phases, pre­implementation and post-implementation procedures. Project Kickoffs, project closure activities, SQA rating and Po-Rating process compliances.
• Liaison with all the branches IT division to run User Acceptance testing, Planning releases and managing the multiple releases through a common channel
• Continued post implementation support for a period for 1 month for any change, that is being carried out as a part of enhancement The support and maintenance is provided and managed through Incident management, Problem management and Change management life cycle governed by SLA.

Confidential

Project Manager

Responsibilities:

• Responsibilities involved Planning and Execution, Controlling, Monitoring, Implementation and Post Implementation of the WGS & STAR systems and Compliance Adherence to SOX.
• Team Building activities, Client Interactions, Process Improvement, providing RFP’s for the new Enhancements.
• Organizational responsibilities include Interviewing, resourcing, Auditing, And Mentoring.
• Lead the team in various activities like analysis, design, high level design, low level design, build, optimize pre and post implementation techniques, Project Status Reporting, Client Escalations, Project costing, Project Planning and execution etc.
• Responsible for collection and reporting of metrics like phase wise defect density, SPI, Schedule Variance post release defect density.
• Lead the team to devise the checklist for various phases, pre­implementation and post-implementation procedures. Project Kickoffs, project closure activities, SQA rating and Po-Rating process compliances.
• Liaison with all the branches IT division to run User Acceptance testing, Planning releases and managing the multiple releases through a common channel
• Continued post implementation support for a period for 1 month for any change, that is being carried out as a part of enhancement The support and maintenance is provided and managed through Incident management, Problem management and Change management life cycle governed by SLA.

Confidential

Senior Engineer

Responsibilities:

• Managed a team Working on an enhancement cum maintenance work.
• Responsibilities involved Planning and Execution, Controlling, Monitoring, Implementation and Post Implementation of the Purchasing systems Compliance Adherence to SOX.
• Organizational responsibilities include Interviewing, resourcing, Auditing, Mentoring.
• Lead the team in various activities like analysis, design, high level design, low level design, build, optimize pre and post implementation techniques, Project Status Reporting, Client Escalations etc.
• Responsible for collection of metrics like defect density, effort variance, utilization efficiency, Schedule variance, etc.
• Lead the team to devise the checklist for pre-implementation and post­implementation procedures. Implementation: Liaison with all the branches IT division to run User Acceptance testing, identifying a Pilot Depot for release. Tracking the progress and stability of Pilot release and plan for a final release and coordinated with RCB team
• Continued post implementation support for a period for 1 month for any change, that is being carried out as a part of enhancement The support and maintenance is provided and managed through Incident management, Problem management and Change management life cycle governed by SLA.

Confidential

Senior Software Engineer

Responsibilities:

• Managed a team of 20 people Working on an enhancement cum maintenance work.
• Responsibilities involved Planning and Execution, Controlling, Monitoring, Implementation and Post Implementation of the LossDB applications.
• Team Building activities, Client Interactions, Process Improvement, providing Estimations for the new Enhancements.
• Lead the team in various activities like Technical Design, build, optimize pre and post implementation techniques, Project Status Reporting, Client Escalations etc.
• Responsible for collection of metrics like defect density, effort variance, utilization efficiency, Schedule variance, etc. Managed the configuration thru the CM tool Visual Source Safe for the documents and mapped the documents to the versions in the Endevor for the code.
• Automated control reporting (ACR) was a tool that was put into use to balance the Financials and the record counts that was in process thru the application for a day.
• Lead the team to devise the checklist for efficient review for all SDLC stages, including pre-implementation and post-implementation procedures.
• Liaison with all the Users to run User Acceptance testing, Providing the set up including the Data for the CAT in the Special environment and take the customers to a comfort zone thru the CAT results and plan for a final release and coordinate with RCB team

Confidential

Senior Software Engineer

Responsibilities:

• Primary On call Support for The OSB System.
• Supporting the Production issues.
• Detailed analysis, Eligibility And Feasibility of changes determination, and configuration of changes in to System
• Client Specification gathering and Design generation.
• Co-ordinate with the off shore team to execute the projects.
• All Software development life cycle process as Test Plan preparation, Test Data creation, fixing the errors, Debugging and correcting the Existing code, testing the code changes and reviewing the code, Code creation, Design creation.