SUMMARY

• Project and Program Manager with 11 years' experience specialized in both software implementations and process development, with a particular focus towards creating high performing teams by removing barriers and fostering communication
• Strong personal and professional work ethic with an eye towards continuous improvement and delivering high quality products
• Effective team player with strong attention to detail and good communication skills
• Varied background that enhances project manager credential: data analysis, scheduling, training, system testing, programming, report writing and capacity planning
• Experience both on the functional and technical sides of CA PPM from Clarity 7.5.3 through CA PPM 14.3
• PMP certified, BS degree in Business Administration, Clarity (CA PPM) Certified Functional Consultant

TECHNICAL SKILLS

Functional: Process Optimization, Software Design (SDLC), Training, Process Development, Resource Allocation and Capacity Planning, Cross Functional Leadership, Team Building, Stakeholder Relations, Conflict Resolution

Technical: MS Office, MS Project, Clarity/CA PPM, Open Workbench, SharePoint, SQL, XOG, XML, Stored Procedures, Actuate, Business Objects, Infoview, Crystal Reports

PROFESSIONAL EXPERIENCE

Confidential

Senior IT Project Manager

Responsibilities:

• Quickly established as a key team member with multiple IT initiatives at Confidential . Key areas of focus around Compass IT deliverables, CRM, Project and Portfolio Management application (CA PPM). Consistently worked across all programs/projects to improve communication and to stabilize internal processes to more effectively meet deliverables.
• Patient Access/Revenue Cycle. Led a series of cross functional business initiatives to improve the processes surrounding patient care from initial phone consultation through admissions and ultimately billing. Stakeholders for this effort span multiple sites, all levels of leadership from line supervisor to Chief Administrative Officer.
• Compass IT. Consolidated planning and reporting of ~40 separate work streams, all geared towards the success of the organization's new Cerner Millennium implementation. Over the past months, have worked with project leads to take deliverables from a sketch to a defined program level plan with resource assignments and realistic estimates. Josie has strong working relationships with all levels of management both in Information Technology as well as Clinical Information Systems. Team size 32 (IT)
• CRM . Projects in this program include Front End optimization (Navigator), Salesforce, Pardot and Mulesoft (interface layer) applications. Managed project to budget, aligned internal resource priority with leadership and project stakeholders and dealt with schedule changes and other issues effectively. Key challenges included keeping control of scope while striving to meet business' needs. Balancing competing priorities and team collaboration were essential in moving us to current state.
• CA PPM implementation . Worked with PMO to standardize processes and begin using mostly out of the box functionality of CA PPM (formerly Clarity). Future enhancements in process aligning application more closely with organization's needs. Following implementation, became system administrator of application and worked with customers to improve adoption and usability.

Confidential, Olmsted County MN

Project Manager

Responsibilities:

• Assisted the transition of Olmsted County's PMO into a dynamic, rapid response organization by implementing standard templates, processes and document storage organization for project intake and execution. Josie was engaged as a project manager for projects spanning several departments including Public Safety, Human Resources, County Attorney and County Assessor's offices. Typical project load: 10
• Enhanced functionality and upgraded monitoring equipment for use by personnel overseeing Olmsted County Adult Detention Center.
• Develop interface allowing for data sharing between GIS (mapping) and Assessment organizations.

Confidential

Senior IT Project Consultant

Responsibilities:

• Managed all stages of both projects and programs for IT Financial and Legal applications. Consistently focused on allowing teams to work together effectively by removing roadblocks, addressing conflict and facilitating smart discussions.
• Implement Teradata Decision Expert software instance at UHG to recall financial transaction data for accounting audits. 150k budget, team size 20
• Legal effort to identify and implement a solution to archive documentation (Email, ADR, etc.) for compliance purposes. 130k Initial analysis project budget, A/D budget pending, team size 7
• Allow electronic flow of health care billing and provider payments crossing dozens of systems. 231k application budget, team size 10

Confidential

Project Manager

Responsibilities:

• Managed all stages of software and process related projects with a connection to the Rochester Electronic Medical Record (GE Centricity). Collaborated with staff and clinical leadership across the organization to meet objectives.
• Led a large Agile initiative to eliminate paper patient forms and replace with an electronic system of databases and logic engines. Budget $4.5M, team size 15.
• Successfully attached Radiology's departmental systems with the EMR to allow for seamless communication of orders and completed test results. Budget $1M, team size 20.
• Project increased patient safety and reduced potential for adverse health effects due to incorrect medication or dosage by 80% by updating applications and implementing workflow changes. Budget $2.5M, team size 15

Confidential

Clarity Functional Analyst

Responsibilities:

• Responsible for overseeing project execution and standardizing project management methodology for 6700 people (including outsourced teams and temporary employees) and 48,500 active projects in over 80 countries around the world.
• Managed several projects focused on implementing solutions, streamlining processes and eliminating gaps in the flow of information.

Project Coordinator

Responsibilities:

• Maintained Production Schedule for 300 resources and 30 line managers with an annual budget of $15M. Created reporting tools, workflows and change management systems required to accommodate planning.

Geographer/Team Lead

Confidential, Fargo, ND

Card administration analyst