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Senior Manager Resume

Santa Barbara, CA

SUMMARY

  • Leader in managing programs and projects to deliver improved measurable operational performance.
  • In­cludes identification of performance objectives, process changes, agreed metrics, measurement of perfor­mance from baseline through end results, and management of the implementation of changes to opera­tions, software, systems, and human programs.
  • Manage both ERP related and internal operational changes.
  • Also provide consulting to your organization to help defined and develop your own internal pro­jects.

AREAS OF EXPERTISE

  • Project Management
  • Operational Metrics Cross Organization
  • Teams Stakeholder Management
  • Program Management
  • Team Facilitation Methodologies
  • Change Management

PROFESSIONAL EXPERIENCE

Confidential, Santa Barbara, CA

Senior Manager

Responsibilities:

  • Developed and launched business process focused implementation and upgrade project manage­ment methodologies, resulting in 30% shorter duration and 8% higher margins.
  • Developed skills training and mentored project managers and consultants to focus on targeted out­comes and clear scope management, resulting in measured outcomes as company standard.
  • Designed and developed tool to clearly define scope and project estimates to develop Statement of Work, plan projects, and schedule resources, reducing the time for estimates from a week or more to less than a day.
  • Led development and deployment of client engagement process focused on increasing client value and revenue opportunities, leading to shorter engagement process, and increasing billings from exist­ing clients by 30%.

Confidential, Denver CO

Senior Manager

Responsibilities:

  • Integrated project methodologies from two organizations, resulting in standard used on 100% of new projects, and the integration of services organizations.
  • Collaborated on integration of application related business processes for two product lines, resulting in a single set of processes used on 100% of all projects.
  • Collaborated to develop new project resourcing model using offshore and remote resources effec­tively for 30% of project work, increasing margin by 10%

Confidential, Denver CO

Senior Manager

Responsibilities:

  • Led internal project to develop over 600 integrated business processes with user guides and test scripts providing a framework for project scope definition / management and improved focus of pro­ject work, providing a quick confirmation of usual 80% plus fit, and focusing work on the 20% gaps.
  • Managed organizational change, mentoring consultants, and project managers on - site to support change to a business process focused project methodology with tools, and technology resulting in a 30% reduction in time to benefit, 25% fewer change orders, and 20% fixed fee projects.
  • Designed & managed development of a tool associating business processes with project work, im­proving scope definition, Statement of Work, and fact-based estimates, resulting in improved project scope management, improved ability to justify billable work, and a 40% reduction in non-billable time.
  • Led collaboration with Sales defining project engagement scope based on outcomes and making metrics the measure of project success, declared by Meta group as "hitting a home run".

Director

Confidential

Responsibilities:

  • Managed portfolio of 15-20 simultaneous large multi-national projects along with company and part­ner resources, in region resulting in client satisfaction improvement from 2.5 to 4 on scale of 5.
  • Served on 5 executive steering committees for larger multi-national accounts resulting in high cus­tomer satisfaction and only 3 issues requiring escalation to JDE Executives to be resolved in 3 years.
  • Initiated global Project Management Office, resulting in 30% reduction in write-offs and 40% reduc­tion of urgent escalations.
  • Negotiated support of several independent business partner executives to adopt a common project methodology and share resources across region, resulting in a 95% consistency in project delivery.

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