Senior Manager Resume Santa Barbara, CA - Hire IT People

SUMMARY

Leader in managing programs and projects to deliver improved measurable operational performance.
Includes identification of performance objectives, process changes, agreed metrics, measurement of performance from baseline through end results, and management of the implementation of changes to operations, software, systems, and human programs.
Manage both ERP related and internal operational changes.
Also provide consulting to your organization to help defined and develop your own internal projects.

AREAS OF EXPERTISE

PROFESSIONAL EXPERIENCE

Confidential, Santa Barbara, CA

Senior Manager

Responsibilities:

Developed and launched business process focused implementation and upgrade project management methodologies, resulting in 30% shorter duration and 8% higher margins.
Developed skills training and mentored project managers and consultants to focus on targeted outcomes and clear scope management, resulting in measured outcomes as company standard.
Designed and developed tool to clearly define scope and project estimates to develop Statement of Work, plan projects, and schedule resources, reducing the time for estimates from a week or more to less than a day.
Led development and deployment of client engagement process focused on increasing client value and revenue opportunities, leading to shorter engagement process, and increasing billings from existing clients by 30%.

Confidential, Denver CO

Senior Manager

Responsibilities:

Integrated project methodologies from two organizations, resulting in standard used on 100% of new projects, and the integration of services organizations.
Collaborated on integration of application related business processes for two product lines, resulting in a single set of processes used on 100% of all projects.
Collaborated to develop new project resourcing model using offshore and remote resources effectively for 30% of project work, increasing margin by 10%

Confidential, Denver CO

Senior Manager

Responsibilities:

Led internal project to develop over 600 integrated business processes with user guides and test scripts providing a framework for project scope definition / management and improved focus of project work, providing a quick confirmation of usual 80% plus fit, and focusing work on the 20% gaps.
Managed organizational change, mentoring consultants, and project managers on - site to support change to a business process focused project methodology with tools, and technology resulting in a 30% reduction in time to benefit, 25% fewer change orders, and 20% fixed fee projects.
Designed & managed development of a tool associating business processes with project work, improving scope definition, Statement of Work, and fact-based estimates, resulting in improved project scope management, improved ability to justify billable work, and a 40% reduction in non-billable time.
Led collaboration with Sales defining project engagement scope based on outcomes and making metrics the measure of project success, declared by Meta group as "hitting a home run".

Director

Confidential

Responsibilities:

Managed portfolio of 15-20 simultaneous large multi-national projects along with company and partner resources, in region resulting in client satisfaction improvement from 2.5 to 4 on scale of 5.
Served on 5 executive steering committees for larger multi-national accounts resulting in high customer satisfaction and only 3 issues requiring escalation to JDE Executives to be resolved in 3 years.
Initiated global Project Management Office, resulting in 30% reduction in write-offs and 40% reduction of urgent escalations.
Negotiated support of several independent business partner executives to adopt a common project methodology and share resources across region, resulting in a 95% consistency in project delivery.