We provide IT Staff Augmentation Services!

Customer Relations Coordinator Resume

Bridgeton, MO

SUMMARY

  • Resourceful and innovative project portfolio manager offering more than 15 years' progressive experience and a Master of Science degree in Information Systems with a Graduate Information Systems Management Certificate; Recruited to estimate and managed IS capital expenditure project costs, resources and to provide customers with the highest quality engineering, deployment, integration and maintenance solutions possible.
  • Computer Aided Drafting Network Security IT Infrastructure Microsoft Projects IS Strategic Management SDLC, Agile Methodologies Project Scheduling Project Risk Management Enterprise Resource planning Enterprise Data Warehousing Project Management Cloud Infrastructure

TECHNICAL SKILLS

  • DBMS
  • SQL Server Management Studio 2014
  • HDFS
  • Fiber Nodes
  • Database Warehouse
  • SQL
  • NoSQL
  • Visio
  • JAVA
  • PowerPoint
  • SharePoint
  • Oracle
  • Siterra
  • Access
  • AutoCAD
  • Hadoop
  • BA
  • BI
  • My SAP SDLC SAP ERP
  • SCM
  • CRM
  • PLM
  • AUTOFORMS
  • RSMeans Data and Siebel

PROFESSIONAL EXPERIENCE

Confidential, Bridgeton, Mo

Customer Relations Coordinator

Responsibilities:

  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Convey an image of quality, integrity and superior understanding regarding services.
  • Manage customer interactions professionally and efficiently.
  • Remain current and knowledgeable on every aspect of supported product.
  • Facilitate customer issue escalations to local management/support as required
  • Comply with company and call center policies and procedures.
  • Accurately document customer account records based on actions taken.

Confidential, Boise, ID

Project Manager

Responsibilities:

  • Maintain constant communication with client representatives regarding required services/deliverables.
  • Manage all aspects of the project/market, including but not limited to: Site Audits, Design Walks, Utility Walks, Lease Exhibits, Zoning Drawings, Construction Drawings, Structural Analyses, Tower Mapping, Surveys
  • Work closely with Professional Engineers to prepare efficient/accurate designs
  • Maintain a market tracker, recording dates, status of services and deliverables.

Confidential, Saint Louis, Mo

IT Project Manager

Responsibilities:

  • Managed overall health, development and operations of IT infrastructure projects, Monitored costs, timescales and resources using Microsoft Projects.
  • Develops strategic plans based on customer analysis and generated required financial reporting and tracking as required.
  • Implemented Customer Relationship Management (CRM) consulting with appropriate staff to resolve issues; Identify and minimize risks; develop contingency plans and identify opportunities to ensure projects are completed successfully.

Confidential, Saint Louis, Mo

Project Manager/ Engineer II

Responsibilities:

  • Managed & Engineered, IT infrastructure project portfolios ranging from $75K to $250K. Includes being proficient in estimating, scheduling, quality control, progress reports, design review, safety, and proposal preparation.
  • Managed & Engineered, IT infrastructure project portfolio upgrades ranging from $15K to $45K.
  • Reduce cost through the use of risks mitigation strategies which saved the company an average of $2,500 per existing project.

Confidential, Maryland Heights, Mo

Project Manager

Responsibilities:

  • Managed integration & commissioning of new network equipment in NSN BTS sites.
  • Eliminated cost overruns by holding contractors accountable for lost or damage material.
  • Designed & generated construction, zoning, and lease agreement drawings, using AutoCAD.

Confidential, Chesterfield, Mo

Lead Market Engineering Tech /Project Coordinator

Responsibilities:

  • Provide training coaching and mentoring of new team members, resulting in an increase of new techs for various markets.
  • Implemented over 150 site walks with the goal reducing cost by verifying existing network equipment and planning for future network equipment upgrades.

Confidential, Saint Louis, MO

Sr. Project Coordinator

Responsibilities:

  • Verified service providers’ quality of installations against standards and Customer expectations for more than 200 sites.
  • Created variance reports for cell sites modification, collected, distributed jobs and resolved discrepancies to ensure product quality.

Hire Now