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Customer Relations Coordinator Resume

Bridgeton, MO


  • Resourceful and innovative project portfolio manager offering more than 15 years' progressive experience and a Master of Science degree in Information Systems with a Graduate Information Systems Management Certificate; Recruited to estimate and managed IS capital expenditure project costs, resources and to provide customers with the highest quality engineering, deployment, integration and maintenance solutions possible.
  • Computer Aided Drafting Network Security IT Infrastructure Microsoft Projects IS Strategic Management SDLC, Agile Methodologies Project Scheduling Project Risk Management Enterprise Resource planning Enterprise Data Warehousing Project Management Cloud Infrastructure


  • DBMS
  • SQL Server Management Studio 2014
  • HDFS
  • Fiber Nodes
  • Database Warehouse
  • SQL
  • NoSQL
  • Visio
  • JAVA
  • PowerPoint
  • SharePoint
  • Oracle
  • Siterra
  • Access
  • AutoCAD
  • Hadoop
  • BA
  • BI
  • SCM
  • CRM
  • PLM
  • RSMeans Data and Siebel


Confidential, Bridgeton, Mo

Customer Relations Coordinator


  • Actively and consistently support all efforts to simplify and enhance the customer experience.
  • Convey an image of quality, integrity and superior understanding regarding services.
  • Manage customer interactions professionally and efficiently.
  • Remain current and knowledgeable on every aspect of supported product.
  • Facilitate customer issue escalations to local management/support as required
  • Comply with company and call center policies and procedures.
  • Accurately document customer account records based on actions taken.

Confidential, Boise, ID

Project Manager


  • Maintain constant communication with client representatives regarding required services/deliverables.
  • Manage all aspects of the project/market, including but not limited to: Site Audits, Design Walks, Utility Walks, Lease Exhibits, Zoning Drawings, Construction Drawings, Structural Analyses, Tower Mapping, Surveys
  • Work closely with Professional Engineers to prepare efficient/accurate designs
  • Maintain a market tracker, recording dates, status of services and deliverables.

Confidential, Saint Louis, Mo

IT Project Manager


  • Managed overall health, development and operations of IT infrastructure projects, Monitored costs, timescales and resources using Microsoft Projects.
  • Develops strategic plans based on customer analysis and generated required financial reporting and tracking as required.
  • Implemented Customer Relationship Management (CRM) consulting with appropriate staff to resolve issues; Identify and minimize risks; develop contingency plans and identify opportunities to ensure projects are completed successfully.

Confidential, Saint Louis, Mo

Project Manager/ Engineer II


  • Managed & Engineered, IT infrastructure project portfolios ranging from $75K to $250K. Includes being proficient in estimating, scheduling, quality control, progress reports, design review, safety, and proposal preparation.
  • Managed & Engineered, IT infrastructure project portfolio upgrades ranging from $15K to $45K.
  • Reduce cost through the use of risks mitigation strategies which saved the company an average of $2,500 per existing project.

Confidential, Maryland Heights, Mo

Project Manager


  • Managed integration & commissioning of new network equipment in NSN BTS sites.
  • Eliminated cost overruns by holding contractors accountable for lost or damage material.
  • Designed & generated construction, zoning, and lease agreement drawings, using AutoCAD.

Confidential, Chesterfield, Mo

Lead Market Engineering Tech /Project Coordinator


  • Provide training coaching and mentoring of new team members, resulting in an increase of new techs for various markets.
  • Implemented over 150 site walks with the goal reducing cost by verifying existing network equipment and planning for future network equipment upgrades.

Confidential, Saint Louis, MO

Sr. Project Coordinator


  • Verified service providers’ quality of installations against standards and Customer expectations for more than 200 sites.
  • Created variance reports for cell sites modification, collected, distributed jobs and resolved discrepancies to ensure product quality.

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