TECHNICAL SKILLS

• Agile
• Scrum
• Jira
• Invision
• Balsamiq
• LucidChart
• Microsoft Office
• Google Analytics
• Basic SQL and Python
• GitHub
• HTML
• CSS

PROFESSIONAL EXPERIENCE

Confidential, Santa Clara, CA

Product Manager

Responsibilities:

• Conceived of and built a corporate training platform for web, mobile apps, and mobile browsers by leveraging Google open - source WebRTC and Apple open-source HLS
• Ran global dogfood program through customer interviews and A/B testing to collect user data on LiveH2H Meet Beta, a video conferencing software with translation and whiteboard features; improved user rating by 30%
• Designed and implemented H2H EDU’s eCommerce module to sell online courses globally; integrated with Confidential and Confidential
• Reduced number of support tickets related to user onboarding by 60% by conducting a series of usability tests and data analysis and redesigning the user onboarding process
• Led scrum and introduced weekly bug triaging; organized and prioritized bugs, and reduced bugs from 1000+ to under 100

Confidential, San Jose, CA

Manager

Responsibilities:

• Launched eCommerce websites to replace a 3rd party fulfillment tool for a SaaS company; increased sign-up rate by 60% by offering free trial; recommended to automate the checkout process for the low-end product lines and increased margin by 5%
• Analyzed the Procurement system’s business requirements and identified 15 feature gaps; designed and facilitated the RFP process with 3 vendors and recommended to integrate with one vendor instead of building the features in-house
• Led a team of 3 to design and develop the Finance process improvement and documentation workflows, with timeline, key activities and milestones, resource allocation, and toolkit for 200+ processes that are performed by agent across 3 continents
• Conducted user testing and user training for 4 use cases; updated the approach and toolkit based on user feedback

Confidential, Washington DC

CEO, Cofounder

Responsibilities:

• Created the project plan and managed the end-to-end business (business plan, financial model, lease, construction, game design, budget, website, operations, marketing, etc.)
• Led the implementation of the website, including the end-to-end shopping experience, booking system, payment integration, and the admin portal to display revenue, booking activities, and inventory
• Designed and translated game ideas and puzzles from paper to Real Escape Games, where a group of people are trapped in a room and need to interact with the room, solve the puzzles, and find the way out in an hour
• Monitored, tracked, and improved customer experience. Increased customer satisfaction by 20% and referrals by 30%
• Researched and analyzed competitors and recommended building online presence by establishing KPIs on review management; implementation led to securing leading position in online review sites and 50% revenue growth