Product Manager Resume Santa Clara, CA - Hire IT People

TECHNICAL SKILLS

PROFESSIONAL EXPERIENCE

Confidential, Santa Clara, CA

Product Manager

Responsibilities:

Conceived of and built a corporate training platform for web, mobile apps, and mobile browsers by leveraging Google open - source WebRTC and Apple open-source HLS
Ran global dogfood program through customer interviews and A/B testing to collect user data on LiveH2H Meet Beta, a video conferencing software with translation and whiteboard features; improved user rating by 30%
Designed and implemented H2H EDU’s eCommerce module to sell online courses globally; integrated with Confidential and Confidential
Reduced number of support tickets related to user onboarding by 60% by conducting a series of usability tests and data analysis and redesigning the user onboarding process
Led scrum and introduced weekly bug triaging; organized and prioritized bugs, and reduced bugs from 1000+ to under 100

Confidential, San Jose, CA

Manager

Responsibilities:

Launched eCommerce websites to replace a 3rd party fulfillment tool for a SaaS company; increased sign-up rate by 60% by offering free trial; recommended to automate the checkout process for the low-end product lines and increased margin by 5%
Analyzed the Procurement system’s business requirements and identified 15 feature gaps; designed and facilitated the RFP process with 3 vendors and recommended to integrate with one vendor instead of building the features in-house
Led a team of 3 to design and develop the Finance process improvement and documentation workflows, with timeline, key activities and milestones, resource allocation, and toolkit for 200+ processes that are performed by agent across 3 continents
Conducted user testing and user training for 4 use cases; updated the approach and toolkit based on user feedback

Confidential, Washington DC

CEO, Cofounder

Responsibilities:

Created the project plan and managed the end-to-end business (business plan, financial model, lease, construction, game design, budget, website, operations, marketing, etc.)
Led the implementation of the website, including the end-to-end shopping experience, booking system, payment integration, and the admin portal to display revenue, booking activities, and inventory
Designed and translated game ideas and puzzles from paper to Real Escape Games, where a group of people are trapped in a room and need to interact with the room, solve the puzzles, and find the way out in an hour
Monitored, tracked, and improved customer experience. Increased customer satisfaction by 20% and referrals by 30%
Researched and analyzed competitors and recommended building online presence by establishing KPIs on review management; implementation led to securing leading position in online review sites and 50% revenue growth