SUMMARY

• Accomplished IT professional with about 20 years’ in industry having proven track record to lead, manage and deliver transition & transformational services on multi - million dollar IT engagements.
• Extensive expertise to manage enterprise application and ITO programs of organization’s in the onshore/offshore delivery models.Demonstrated success within management team for leading strategic decisions with a focus on the growth opportunities, strengthen customer relationship, delivery of managed services, abide by financials goals (gross margin & revenue), drive IT initiatives & innovations, oversee operational aspects, process improvement & governance, report metrics and supervise team. Solid proficiency from leading various IT Projects for disparate organizations in delivery of application development and maintenance services.
• Exceptional skills to partner with senior leaders of an organization to improve business processes using industry recognized quality management tools and best practices viz. AGILE, Lean Six Sigma, SEI CMMi and ISO.

AREAS OF EXPERTISE

• Expertise in Account Development, Relationship Management and Business Process Improvement Skills.
• Key contributor to account strategies, business plans and closing business along with the sales team.
• Strong proficiency in making of Business Proposals, SOWs and presentations to the client leaders (CxO).
• Hands-on working knowledge of SERVICE NOW, HP PPM, MS Office 365 / MS Office Project 2016 (MPP).
• Extensive Project/Program Management competency in Onshore/Offshore IT Delivery Models.
• Excellent knowledge of AGILE, ITERATIVE and WATERFALL project management methodologies.
• Worked for Fortune 500 companies in a matrix, multi-cultural and distributed team environments.
• Stellar oral/written communication, organization and interpersonal skills.
• Self-motivated, able to work in virtual teams and independently.
• Strong analytical skills to triage the Business process and Technical problems.

TECHNICAL SKILLS

PgM Tools: HP-PPM, MS Office 365, MS Project/Server, MS Office Suite 2016, Service Now, JIRA

DW/BI Technologies: Cognos, ETL Genio, Abinitio, DataStage, Informatica MDM, Denodo, QlikView, Collibra Web Technologies Java and Microsoft Technologies Platform, PEGA PRPC (BPM)

Databases: SQL Server 2K, Oracle 10i, DB2

Operating Systems: MS-Windows 7, UNIX and HP-UNIX

PROFESSIONAL EXPERIENCE

Confidential, Parsippany, NJ

Program Manager

Platform: Managed Services for over-all Non-Customer Facing (NCF) Applications Portfolio for delivery of application development and maintenance services.

Responsibilities:

• Lead the MS RUN and MS BUILD tracks across +270 Applications, 8 TCO clusters and 14 technologies.
• Oversee transition stages viz. SME Sessions, Secondary Support and Primary Support to Steady State.
• Daily checkpoints with Project Management Leads to document the RAID log items and closely track the SLAs for MS RUN & MS BUILD tracks.
• Publish and review program level Weekly/Monthly SLA Reports with TCO Directors and Functional leads.
• Facilitate the Cluster level meetings between Infosys PMs and TCO Cluster leads as per established Governance Structure, Communication plan and Escalation matrix.
• Work within the matrix team organizations by technologies tracks (viz. DOT NET, AS400, JDE E1 & WS, ETL, ESB, ORACLE DBA, SQL DBA and DevOps) distributed globally (USA & INDIA Offices).
• Setup of the IT Service Management tool (Service Now) for the Incident (L2) & Problem (L3) Management.
• Lead Process Harmonization track to define the ITIL based processes and train TCO process champions.

Confidential, Parsippany, NJ

Program Manager

Platform: Over-all IT services viz. Integrated Service Desk (ISD), Application Maintenance& Enhancements (AME), Infrastructure Management Services (IMS), Application Design and Deployment (ADD)

Responsibilities:

• Lead the program/projects plan for As-Is Services Transition of NAC region across ISD, AME & IMS tracks.
• Oversee transition stages viz. Knowledge Transfer, Shadow Support, Primary Support and Stabilization.
• Daily checkpoints with Transition Leads of each track (ISD, AME & IMS) to document the RAID log items.
• Publish and review the Weekly Transition Status Report with RB’ Regional IS Directors and key stakeholders.
• Provide periodic status updates to the Transition Program Management Office as per established Governance Structure, Communication plan and Escalation matrix.
• Work within the matrix team organizations internal/external distributed globally (e.g. USA, UK, India).
• Ensure successful completion of the toll-gate reviews with required deliverables e.g. SOP’s from KT & RKT.
• Assist in collecting Regional Foundation Data for setup of the IT Service Management tool (Service Now).
• Facilitate the Knowledge Transfer sessions with SMEs from incumbent vendors and existing RB BAU team.
• Initiate Transition Handover to the BAU Operations team and SLA reviews with RB Regional IS Directors.

Confidential, Lyndhurst, NJ

Program Manager

Platform: SalesForce (SFDC), Mobile Apps (iOS), WFM (Kronos), Island Pacific, MS SQL Server Database

Responsibilities:

• Enable shared services model with L2, L3 support and facilitate projects across RL Polo application areas.
• Confidential -source shared services team RL Polo and Infosys team members.
• Provide common foundational capabilities to service business needs: PM, BA, Solution architecture and QA.
• Initiated the Shared Services model by establishing the core team across work streams.
• Defined knowledge transition (KT) plan across work-streams with help of application team and tech-leaders.
• Finalized KT templates and facilitated WebEx workshops for effective onshore/offshore resource utilization.
• Ensured core team members publishes a detailed document of understanding further to the KT workshops.

Confidential, Livingston, NJ

Program Manager

Platform: DW/BI Technologies, MS SQL Server Database, SSIS, Informatica MDM, Denodo, Collibra

Responsibilities:

• Partnered with the PMO & EY team to prepare over-all road-map for the SIFI Regulatory program.
• Managed Liquidity Reporting project to setup/enhance the enterprise data architecture and data governance platform.
• Lead daily stand-up (per agile framework) project meetings to facilitate the data acquisition, enrichment, enhancement, reconciliation and adjustments in order to comply with liquidity reporting needs.
• Conducted workshops with the Treasury/Regulatory business units to
• Published metrics dashboards on critical data elements and status reporting to steering committee
• Additionally assisted in the overall Confidential -ordination of Data Center migration for client’s EA/DA Organization (35 Apps with about 105 environment instances (DEV/QA/UAT/PROD) among 17 App Owners).

Confidential

Group Manager (Program Manager)

Responsibilities:

• Accelerated in company rank as well as professional roles based on result oriented software delivery management, account leadership, strategic planning and gaining new business projects in existing accounts.

Confidential, Neptune, NJ

Program Manager

Platform: Microsoft Technologies, eWAM / Wynsure Web Application Development Framework, MS SQL Server

Responsibilities:

• Management of the Life & ADD’s Reporting work stream and lead/supervise the daily stand-up meetings.
• Drive best practices for optimized delivery management in implementation of policy admin product with customizations as agreed in phase 1 for enabling the Life and ADD functions.
• Produce/Monitor the project deliverables plan and communicate its accurate status updates to the leadership team in the daily/weekly/monthly meetings.
• Lead IT delivery excellence by performing the defect root causes analysis and implementing process improvements to complete implementation of the project tasks using AGILE/Adaptive project life cycle.
• Coordinate with the onshore/offshore team to improve SDLC processes for product implementation and ensure round-the-clock QA is done as per client needs by leveraging the offshore Testing CoE team.
• Provide thought leadership using experience from earlier Confidential projects to address the blocking/critical/high priority issues and to organize IT team to get ready for subsequent phases under the Confidential.

Confidential, Berkeley Heights, NJ

Program/Project Manager

Platform: Business Intelligence Technologies viz. Cognos 10.x, ETL Genio 5.1, Abinitio, DataStage, Oracle 10i

Responsibilities:

• Delivery Management of multiple P&C projects (from inception to deployment) under the BI Reporting application portfolio suite and hence transition in to the post production support.
• Participate in business data analysis sessions to identify the dimensions and measures for the BI reporting.
• Managed Global Infrastructure Utility Program initiative to migrate the legacy BIR Application Servers from DEV/QA/UAT/PROD environments to the newer technology stack (NGDC) as per Confidential ’ Global IT Strategy.
• Coordinate with the onshore/offshore team as part of production support and ensure necessary artifacts are produced for the SOX Compliance and Fed Readiness requirements of the client team.
• Manage the Business Continuity and Disaster Recovery Requirements as part of the production support.
• Drive client’s Six Sigma Lean Initiative to optimize production support of various BIR Applications, by implementing process improvement thereby reducing over-all resourcing cost by over 20% in first year.
• Lead Daily Lean Huddle (SCRUM) Meetings and perform status reporting to the client’s leadership team
• Effectively using the HP Project Portfolio Management and SharePoint 2010 tools for project/program planning, progress tracking and financials reporting as demanded by the Confidential PMO team.
• Provide thought leadership to drive innovation and knowledge management initiatives within project team.
• Implementation of the ITIL V3 Foundation processes and Lean Six Sigma apps under production support.
• Lead stakeholder communication between the client’s Global Business Operations and IT teams.

Confidential, Berkeley Heights, NJ

Program/Project Manager

Platform: BPM Technologies viz. PEGA PRPC, IBM HTTP Server, WAS 6.1, ORACLE 10g, Solaris 10

Responsibilities:

• Delivery Management of multiple ongoing projects under the Global Markets OMEGA IT program of work.
• Forecast project cost, monitor actual cost vs. budget, manage resourcing and process change requests.
• Lead solution proposal for the Next Generation OMEGA in-line with latest PEGA PRPC guidelines.
• Coordinate with the onshore/offshore team to improve SDLC processes and ensure QA per client needs.
• Ensure successful development, testing and roll-out of OMEGA functional releases across environments.
• Communicate accurate program status updates on various projects to the client’s IT and operations team.
• Perform Team Management by developing team skill-set matrix and hence setup required training plans.
• Effectively using the HP Project Portfolio Management and eRoom tools for project/program planning, progress tracking and financials reporting as demanded by the Confidential PMO team.

Confidential, Jersey City, NJ

Program Manager

Platform: Microsoft Technologies, C#, .NET, XML, ORACLE 10i, SQL Server 2000, VMS and WINDOWS

Responsibilities:

• Managed all aspects of delivery management viz. develop work plans using MS Project Server as well as HP PPM, monitor & control schedule, cost, scope, resources, risks, issues with continuous focus of on- time/on-budget project delivery and timely status reporting to ensure customer satisfaction.
• Lead implementation of the software coding factory model by establishing the Entry/Exit criteria with a goal to improve IT productivity and quality of deliverables with right mix of resources in core/flex staffing model.
• Managed the Thrifty to Rate Engine - IT project with initiative to facilitate single rate repository giving timely and accurate rate updates to end customer while shopping across DTAG brands viz. Dollar & Thrifty.
• Managed the Thrifty AR INC Conversion - IT project to enhance DTAG's existing GDS IP based front-end application suite to handle the AR INC message format with store and forward messaging protocol.
• Lead multiple ITO projects under Run the Engine (RTE) program with a target to reduce IT project costs by over 15% via Server Consolidation, Server Virtualization, Storage Reduction, Asset Rationalization, HW/SW Maintenance Agreements Validation, and Application Rationalization/Consolidation.
• Lead Services Based Applications Management (SBAM) solution development as part of IT transformation.
• Involved in team management, hiring, mentoring and performance appraisals.

Confidential

Project Manager

Platform: JAVA Technologies, Apache Tomcat Web Server on UNIX, HTML, Pro*C, and Oracle 10i Database

Responsibilities:

• Facilitate the requirements analysis / change orders / defect root cause analysis across the work streams.
• Manage all project development tasks under Pro*C i.e. batch development and system testing from ODC.
• Lead task allocation & coordination, effort estimations along with the offshore technical & testing leaders.
• Managed quality assurance, conduct status meetings with the client as well as the onshore/offshore team.
• Traveled to client’ onshore office in Boston, MA to participate/contribute in the Lean Six Sigma initiative to strengthen the project execution methodology.
• Involved in team management, hiring, mentoring and performance appraisals.

Confidential

Assistant Manager

Responsibilities:

• As Project Manager in Life Sciences vertical, lead medium to large size application development projects (with a forecast of $2M revenue) on Web Technologies (JAVA, JEE) to grow the strategic account of the company.

Confidential

Project Manager

Platform: JAVA Technologies, Apache Tomcat Web Server on LINUX, HTML and Oracle 10i Database

Responsibilities:

• Evaluate the business functional requirements and perform effort estimations with technical leads.
• Develop, monitor and control the project schedule and provide status reporting on key milestones.
• Ensure quality assurance on all the deliverables across project phases.
• Conduct weekly status tele-conference calls with the Confidential as well as onshore/offshore teams.
• Involved in team management, hiring, mentoring and performance appraisals.

Confidential

Software Specialist

Responsibilities:

• Established the IT Industry career from Software Engineer to the level of a Project Leader and gained expertise in executing IT projects for international clients with excellent presentation, leadership and communication skills.

Confidential

Program Manager

Platform: JAVA Technologies, ORACLE 10g, Solaris 10

Responsibilities:

• Delivery Management of multiple ongoing projects under the Payments & T ransfers group.
• Participated in functional requirements analysis for enhancement of QuickPay with Business Analysts team.
• Coordinated with the onshore/offshore team to get the technical analysis & estimation for project planning.
• 2 Lead Resource Management activities with apt interview panel to onboard resources per flex staffing model.
• Provided over-all oversight in tracking program level risks & issues for client’ senior management reporting.
• Conduct meetings with key stakeholders and present a weekly status report updates on projects.

Platform: JAVA Technologies, Microsoft Technologies and IBM Technologies, SQL & ORACLE database

Project Leader

Confidential

Responsibilities:

• Implemented Dealer Database & Agent Dealer Website projects at the GE FA - Auto WarrantyServices.
• Involved in migration of FINOPS client-server application to a web-based application at Confidential .
• Participated in design, analysis and development of software programs in OMNIA application for Stride Rite.
• Developed insurance calculators at Channel Point for United Health Care, BCBS, and Kaiser.
• Involved in the application system migration from third party vendor to GE’ in-house IT Support at ODC.
• Respond to client needs; analyze technical problems and client’s business requirement requests.
• 2 Estimating the software development tasks and create end-to-end project plan per the SDLC.
• Document functional specifications and perform technical design, coding and unit testing.
• Collaborate with project team and SMEs in the organization to provide best possible solution.
• Coordinate IT Services with multiple support groups (e.g. Operations, Technical Support and Vendors).
• Supervised the onshore/offshore team and conduct performance appraisals.