SUMMARY:

Organized, innovative and efficient professional with more than 6 years of experience improving performance outcomes by coordinating and providing trainings to improve staff competency, educate consumers, and streamline system processes. Systematic thinker, skilled at engaging diverse audiences and developing learning materials to support increasing awareness. Demonstrated ability to manage and analyze large amounts of data while working in fast paced environments and maintaining accuracy.

AREAS OF EXPERTISE:

• Team Building Leadership Communication (Oral & Written) Organizing and Managing Customer Service Project Coordination Time and Task Management Planning Technology Community Outreach
• Project Management
• Training and Staff Development
• Mentoring
• Data Analysis
• Problem Solving

PROFESSIONAL EXPERIENCE:

Executive Assistant

Confidential, New Kensington, PA

Responsibilities:

• Provide administrative assistance to CEO & Chief Relationship Officer for Information Technology and Management Consultant Company.
• Manage procurement opportunities, build and sustain relationships for future projects and contracts.
• Develop, design, and edit marketing materials including web advertisements and videos.

Community Health Worker II

Confidential, Washington, DC

Responsibilities:

• Perform Community Health Worker interview, orientation and training process.
• Facilitate personalized training, mentoring, and assessment to improve the quality of programmatic activities provided by Community Health Workers.
• Support Care Coordination team in the development and implementation of policies and practices that support protection of PHI, HIPAA compliance, technical solutions and clinical processes.
• Coordinate, organize and engage internal staff and external partners for a monthly community meeting for continued education opportunities for consumers.
• Support RN Care Coordinator in development of materials for consumer education and awareness of chronic illness management and healthcare navigation.

Community Health Worker

Confidential, Washington, DC

Responsibilities:

• Implemented pilot program approved by the Department of Health and Human Services Centers for Medicare and Medicaid Healthcare Innovation.
• Developed an efficient solution, protocol, and training aid for new process to use data system in a secure and productive manner.
• Identified technical errors in data management system and communicated feedback to IT department through the use of an online ticket tracking system.
• Built relationships with patients and their providers to serve as a liaison and advocate for proper management of their chronic illness and finding a health home.

HIV Tester & Counseling Coordinator

Confidential, Washington, DC

Responsibilities:

• Recruited and trained staff and volunteers for testing events by facilitating two - day training on the Fundamentals of Counseling, Testing and Referral.
• Developed sustainable community partnerships across the District for innovative testing and educational events and overcame barriers to testing in DC Public Libraries.
• Successfully coordinated and managed HIV testing of 221 individuals in one month with significantly limited staff.
• Performed data collection, designed data collection tools, and maintained confidential client records for the purposes of monthly reporting of program outcomes to grant funders.
• Supported in the development of policies and procedures for the implementation of Confidential approved public health strategy, Social Networking Strategy (SNS).

Care Advocate & Counseling Coordinator

Confidential, Washington, DC

Responsibilities:

• Served as point of contact for DC Department of Health to coordinate STI testing process for location.
• Collaborated with Evaluations Manager to facilitate a streamlined data collection process using the Efforts-To- Outcomes data system.
• Designed, created and advertised marketing materials for testing events.

Lead Review Coordinator

Confidential, Bowie, MD

Responsibilities:

• Supervised and managed a team of ten Review Coordinators and more than 40 field staff to accomplish operations project standards and goals.
• Produced educational training aids for Review Coordinators to improve accuracy and efficiency in executing daily responsibilities.
• Communicated with external clients to resolve issues and lower level site problems.
• Performed fast paced project management for several concurrent long-term and short-term projects.

Intern

Confidential, Washington, DC

Responsibilities:

• Produced and distributed press releases to local media for community events.
• Developed and managed database of local media outlets.
• Assisted in managing correspondence with various community partners for Chief of Staff.

Undergraduate Fellow

Confidential, Alexandria, VA

Responsibilities:

• Assigned to the Confidential Research Institute for the Behavioral & Social Sciences.
• Reviewed, proofread, and edited reports and briefings for the Army Trends Analysis Research Unit.
• Supported the creation of survey and focus group questions, analyzed survey data, and determined trends over time.
• Used SPSS statistical software to analyze data and create databases.

New Leader & Intern

Confidential, Washington, DC

Responsibilities:

• Assigned to Alliance for Healthy Homes.
• Reviewed, analyzed, organized and formatted feedback from constituents pertaining to the Environmental Protection Agency’s proposed Lead Repair and Renovation Rule.
• Communicated with various organizations regarding upcoming events to raise awareness.