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Program Manager Resume

San Bruno, CA

TECHNICAL SKILLS

  • Advanced MS Excel proficiency.
  • VBA knowledge with the ability to create macros.
  • Proficiency in PL/SQL, WinSQL, DB2, Teradata, and Essbase end - user.
  • Familiarity with script writing and modification for data extraction and ad-hoc reporting.
  • Advanced proficiency in creating Jira dashboards (JQL filters) and Kanban boards for tracking development work.
  • Strong analytical skills with ability to draw conclusions from multiple sources of data and provide actionable metrics.

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

  • Created Jira dashboards for the Documentation department that tracked issues that impacted feature enhancements from being delivered to customers.
  • Worked on ad-hoc projects which required extracting information from Jira and utilizing SQL reports to track What's New enhancement features.
  • Extracted data from Jira to do ad-hoc analysis, answer business questions and/or identify issues.
  • Transferred XML metadata into the Workday product using FTP tools (WIN SCP), so customers can receive updates on What's New enhancements.

Confidential

Senior Associate Program Manager

Responsibilities:

  • Created dashboards in Jira for Content Developers to help track their content and development work.
  • Transferred XML metadata into the customer's AWS SUV tenants on a weekly basis.
  • Extracted Jira reports into Excel for comparative analysis with the purpose of present findings to management or making adjustments to JQL filters.
  • Transferred XML metadata into the Workday product using FTP tools (WIN SCP), so customers can receive updates on What's New enhancements.

Confidential

Production Assistant

Responsibilities:

  • Coordinated the publication of What's New feature enhancements with Content Developers and Product Managers.
  • Created Jira JQL filters and dashboards to track content for on-time delivery of What's New feature enhancements.
  • Created macros in Excel using VBA to format Excel files, which were then uploaded onto the Workday Community site for customers to download.

Confidential, San Bruno, CA

Supply Chain Analyst

Responsibilities:

  • Reported prior day performance of capacity utilization for online orders to distributors (daily).
  • Identified store-specific issues that may contribute to over-allocations or under-allocations.
  • Recapped the weekly performance of PUT and site-to-store orders.
  • Monitored weekly average unit retail, sales dollars, and units per purchase order.
  • Ad-hoc reporting.

Confidential

eCommerce Analyst

Responsibilities:

  • Compiled and reported web and financial based metrics on a weekly basis.
  • Monitored cross sell recommendations and reported the week over week performance.
  • Evaluated campaigns in A/B tests using Adobe's Test and Target.
  • Reported findings to the Senior eCommerce Manager, and Senior Optimization Analyst.
  • Created tracking reports for performance benchmarking and analysis.
  • Worked cross-functionally with various departments including Web Development, Merchandising, and the Finance department to properly execute promotional and non-promotional activity.
  • Updated planned promotions and promotion changes using Elastic Path (CMS).
  • Debugged HTML content and image assets to make modifications.

Confidential

National Pricing Analyst

Responsibilities:

  • Compiled, analyzed and interpreted data to provide pricing recommendations.
  • Created and presented pricing models to the business unit to support category financial goals.
  • Extracted data using DB2 SQL, Teradata, Essbase, Microstrategy, MS Access, and Confidential Answers.
  • Generated reports, made recommendations, and provided answers to business questions based on said data.
  • Developed and modified a variety of reporting and resource tracking tools for the department using Excel, VBA and MicroStrategy.

Confidential

National Promotion Pricing Specialist

Responsibilities:

  • Built and pre-tested copient promotions to ensure proper promotion execution.
  • Published the promotion pricing into the CMS (daily).
  • Proofed weekly advertisements to ensure the correct product images were used, and the verbiage was accurate.
  • Trained new Pricing Specialists on internal processes and best practices.

Confidential

Promotions Distribution Coordinator

Responsibilities:

  • Allocated shipments from warehouses to stores nationwide.
  • Coordinated with supply chain managers to ensure the timely delivery product units.

Confidential, San Jose, CA

Copier Sales Representative

Responsibilities:

  • Developed and nurtured potential sales leads from cold calls.
  • Delivered RFQ's and answered any follow up questions.
  • Established sales qualified leads for potential new accounts within the sales pipeline.
  • Executed various office related duties and input data in Salesforce Automation (CRM).

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