NPI Program Manager II Resume Sunnyvale, California - Hire IT People

PROFESSIONAL EXPERIENCE

Confidential

NPI Program Manager II

Responsibilities:

Led a Customer - Focused Team (CFT) including Materials, Engineering, Production Milpitas, California
Operations and Warehouse in delivering high-value PCBA products and services to support customer's new products introduction programs.
Acted as the key channel of communication for customers and escalation of all customer issues.
Responsible for tracking account P&L, planning program schedules, managing program budgets, maintaining current customers as well as developing new business opportunities.
Built up a new customer segment and developed new processes and resources for this new group of customers.
Strong cross-functional communication and problem-solving skills.
Organized interdepartmental activities ensuring completion of all commitments made relative to product development timelines, delivery, quality and the required business metrics.
The account I managed keeps one of the top profitable and highest customer rated accounts among the Confidential

Confidential, Sunnyvale, California

Program Manager

Responsibilities:

Managed multiple new product introduction (NPI) programs, ensuring new products repair parts ready at repair centers for all worldwide regions (NA, LATAM, EMEA and APAC) upon launch time.
Prepared and presented weekly NPI material readiness reports of all products to display status, risks and mitigation plan for Regional Senior Leadership review.
Interacted with Confidential Material Procurement team, Third-Party Inventory Management team, regional material teams and internal NPI team to track programs status and resolve issues.

Program Manager

Confidential

Responsibilities:

Program managed Confidential, successfully introducing three Confidential smartphones in Greater China area.
Worked with Confidential and Confidential Services teams to develop new product ramp including China Xiamen refurbish line, call centers and repair centers set up. o Coordinated with Confidential and Confidential IT Departments on software and server readiness at all repair centers upon new product launch.

Technical Assistant

Confidential

Responsibilities:

Supported all Confidential integration activities for Confidential CCT and Confidential MBG Services Department.