Manager Resume Richmond, VA - Hire IT People

SUMMARY

Experienced, collaborative, and results - oriented marketing and agile leader who is passionate about both developing teams and individuals and delivering customer value. Demonstrates successful coaching, management, and team-building skills. Consistently develops strong relationships and shares best practices across teh organization to drive improvement and learning.

PROFESSIONAL EXPERIENCE

Confidential, Richmond, VA

Manager, Scrum Master

Responsibilities:

Developed and implemented a reporting tool to create transparency and track progress related to Cloud Migration efforts across 6 teams
Conduct one-on-one coaching sessions for other scrum masters across teh enterprise
Planned a highly successful celebration for 6 teams in a 2-week timeframe. Teh celebration was to recognize teh team’s accomplishments related to moving data to teh cloud.
Interviewed all candidates and made hiring recommendation (which was accepted) for an open contract to hire scrum master position wifin department
Co-created and gained buy-in for an enterprise-wide scrum master purpose statement
Led adoption of JIRA for all remaining department agile teams not using JIRA

Confidential

Product Manager

Responsibilities:

Program manager for an agile transformation to re-tool teh operations for teh entire Branded Card business. Teh program spanned Marketing and Analysis, Brand, and Operations, impacting over 800 people, resulting in reduced cycle time and increased ability to fund innovation
End to end ownership of open houses attended by over 250 associates to manage change across teh organization
Promoted to Manager level in February 2015 after being recognized for change management, people management, and exceptional agile transformation results
Developed and managed a Sr. Associate and mentored other product/project managers across teh organization
Partnered wif teams across teh value chain in Branded Card to market new digital features and card benefits
Conducted behavioral interviews on behalf of Confidential for project managers, business analysts, and operational analysts
Led both teh exit strategy and implementation of teh Venture Double Miles Challenge (2012 March Madness promotion wif TV advertising) through Acquisition marketing channels

Confidential

Sr. Process and Product Manager

Responsibilities:

Led teh implementation of teh Venture Match My Miles Challenge (2011 March Madness promotion wif TV advertising) through Customer Management marketing channels
Partnered wif a data analyst to create and implement a training program for new data analysts and campaign process managers. Served as teh lead trainer to continuously improve teh program.
Created and owned an identifier that led to improved servicing, segmentation, and monitoring for Branded products
Generated over $50 million in yearly NPV through teh execution of account management campaigns
Set up teh first campaign wifin teh company that allowed customers to upgrade their existing credit card to a new credit card

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Manager Resume

Richmond, VA

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