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Supply Project Manager/claims Program Manager Resume

Plano, TX

SUMMARY

  • Highly results oriented Six Sigma Black Belt over ten years of experience in Project management in areas of Supply Chain & Operations in the Telecom, Architecture and construction industries.
  • Driven companies to reduce cost and improve processes through the utilization of Six Sigma tools and methodology.
  • Experience includes conducting lean events with expert use of DMAIC tools, running innovation programs, teaching & mentoring students, and peers, managing diverse cross functional teams through effective leadership and committed to employee engagement.
  • Looking for challenging opportunities where I can utilize my diverse skills to bring efficiency and profitability to the business.

TECHNICAL SKILLS

Skills: Project Management, Lean six sigma DMAIC Methodology, Minitab, Adobe, Sketchup, AutoCAD, Revit, Tableau, Microsoft products, MS Project & Planner, SharePoint, MS Visio Professional etc. JIRA, SAP

Project management: MS Project, MS Planner, JIRA, Kanban, Supply chain management, Sourcing

contract management: Inventory, Logistics and Warehouse Management Quality

control & Operations: Visio, Powerpoint

Operational metrics: KPI reporting & report Automations across multiple service providers and vendor

management: Access, Excel, SQL, Tableau, Minitab, synthesize complex information into simpler components & effective story - telling leveraging analytics to enable continuous improvement

PROFESSIONAL EXPERIENCE

Supply Project Manager/Claims Program Manager

Confidential, Plano, TX

Responsibilities:

  • Leading strategic programs for reducing cost in Supply chain and network build by implementing lean and Agile ways of working
  • Process prime and SME for continuous improvement, risk analysis, root cause analysis, Kaizen events, PI workshops, customer journey mapping, design framework for automation & robotic opportunities, change management and data analysis
  • Coach & Trainer for Yellow belts and Six sigma, project management, Employee engagement & Women in leadership
  • Industrialized the excess returns process across North America ($4M Annual savings)
  • Inbound, Outbound Operations and delivery Quality Control in the National warehouses for United states, Guadalajara, China, and Sweden: Implemented improved processes to improved outbound delivery quality from 95% to 99.97% & inbound delivery quality from 85% to 98% across North America
  • Software License control project (Black belt): 5.2M SEK Annual recurrent savings by implementing a process to systematically shut down inactive nodes & avoiding timely 3PP support fee
  • Claims & Returns cross functional role segregation project with annual savings of $2M by establishing a lean process for managing C&R with clean handoffs
  • Identified opportunities to improve customer operational metrics reporting by enabling implementation of automated customized order boards in excel (SQL and Tableau data sources) that resulted with recurrent yearly cost savings of $500K
  • Implemented recovery process for lost and damaged inventory at the LSP Warehouse as part of yellow belt project using DMAIC methodology with recovery of $1M
  • Claims program manager for $2M cost savings program through claims reduction, qualitative analyses of claims data for identifying trends and investigate technical and process issues and implementing solutions to reduce them
  • Change manager for claims & returns during LSP Migration and several strategic focus area projects

Adjunct Professor

Confidential, Richardson, TX

Responsibilities:

  • Prepared curriculum and taught lean six sigma, communication, presentation skills, project management & Supply chain management
  • Collaborated with multinational companies across DFW throughout the semester to deliver results on improvement projects by constantly coaching and guiding students (Served as adjunct professor while working at Confidential .

Implementation Project Manager

Confidential, Richardson, TX

Responsibilities:

  • Managed Implementation of network installations: Products handled varied from IDA, IDE, Private IP, Ethernet, DS3, OC3, Wireless gateway, point to point Private line, Multipoint Private line, and Secure Gateway
  • Established lean ways of working from order entry until provisioning
  • Led cross functional teams within the company from Enterprise sales to installation teams to ensure successful delivery and implementation of networks through continuous collaboration
  • Established proactive measures to ensure quality and timely installation of service through appropriate establishment of project control, processes, procedures, and standards ensuring customer satisfaction.

Project Architect/Assistant Project Manager

Confidential, Plano, TX

Responsibilities:

  • Handled and lead multiple projects on schools and stadiums starting from design, code checks until the creation of construction documents.
  • Project types included new construction and renovation which were budgeted anywhere between 8M to 17M
  • Lead cross functional project teams that consisted of various consultants from within and outside the company by coordinating meetings and developing schedules and budgets along in addition to the project activities
  • Worked both independently and in teams to perform advanced tasks and research issues to complete projects in accordance with client, code requirements, standards, and site adjustments

Intern Architect

Confidential, Richardson, TX

Responsibilities:

  • Created construction documents for churches and residences
  • Re - designed the company web page. www.bba-a.com.

Architect

Confidential

Responsibilities:

  • Created design documents and construction blue prints, managed client meetings while performing frequent Site inspections and production of construction documents and Feasibility studies on commercial and residential projects

Teaching Assistant

Confidential, Chicago, IL

Responsibilities:

  • Teaching Assistant for web based design in the Architecture Department and maintenance of the website. LA in the GRC Library and maintenance of project photographs of Confidential .

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