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Program And Portfolio Manager Resume

Chicago, IL

SUMMARY

  • Establishes effective Program and Project Management Organizations - by standardizing and aligning project methodologies - Collaborates and leads in successful IT hardware and software portfolio programs and projects.
  • Aligns and standardizes project management methodologies (Agile and Waterfall), project and portfolio management (PPM) tools, and Agile software development tools to optimize business strategy realization and success, elevate efficiency, and improve quality in IT projects while significantly reducing costs.
  • Facilitates the delivery of simultaneous, large-scale, mission-critical projects within the constraints of scope, time, cost and quality.
  • Leads, motivates and coordinates technical teams to provide innovative solutions to achieve strategic business success.

AREAS OF EXPERTISE

  • Alignment of IT and Business Strategies Leadership, Training and Team Building Quality Assurance and Compliance IT Budget Control Implementation
  • Program/Project Management and Operations
  • Continuous Performance and Process Improvement
  • Conflict Resolution and Decision-Making
  • Portfolio Financial Reporting and Support

TECHNICAL SKILLS

  • Innotas
  • Planview
  • Clarity
  • Rally
  • VersionOne
  • ServiceNow
  • Microsoft Project
  • Word, Excel, PowerPoint and Visio

PROFESSIONAL EXPERIENCE

Confidential, CHICAGO, IL

Program and Portfolio Manager

Responsibilities:

  • Contributed in the development of a centralized enterprise PMO.
  • Established a project lifecycle and governance gating management model and collateral to establish a standard consistent method of project execution.
  • Worked with project managers and executive management in further developing the project framework to develop a PM toolbox that overviews best practices and required templates for all Cisco service offerings.

Confidential, CHICAGO, IL

Director Program Management Office

Responsibilities:

  • Aligned the Agile cadence and tools by leading Scrum Masters and Dev Team Leads to follow a standard Agile method which increased accuracy of estimation and established accurate software development progress and status reporting.
  • Initiated a PMO committee to facilitate continuous improvement of project management processes and templates to drive consistency and repeatability of project management best practices.

Confidential, CHICAGO, IL

Program Management Office Specialist/Consultant

Responsibilities:

  • Assisted Agile development teams to determine the amount of effort required by each Agile team member for each story point, by mining financial and time reporting data from Planview (PPM) for historical project metrics.
  • Aligned PPM to support the enterprise needs of financial and project progress reporting, including planned vs. actual, forecasting, and financial reporting for analysis of expense, capital and labor budgets (including project and enterprise financials) to support the business planning committee.
  • Served as subject matter expert in enhancing existing methodology while expanding enterprise portfolio management concepts such as program risk management and project contingency estimation which increased the accuracy of budget estimates.
  • Worked with IT Finance controllers to ensure proper financials were captured and reported from PPM tool and developed procedures to support capital re-classing of IT labor to meet enterprise budgetary goals.
  • Implemented enterprise resource management leveraging Planview and MS Project to better predict and plan for yearly project capacity planning.
  • Developed project quality management strategy to support internal IT project framework compliance and audit processes which met global compliance and audit requirements.

Confidential, SCHAUMBURG, IL

Senior Program Manager

Responsibilities:

  • Hired to develop standardized estimation and reporting activities, for the central region engagements to meet customer's strict PMO requirements for program initiation, execution and closure for service delivery of Confidential product integration.
  • Responsible for assisting the sales rep and sales manager in closing service deals, maintaining relationships with clients and monitoring the performance of projects in the region.
  • Provided recommendations and insights on customer challenges to help meet customer's goals.
  • Explained the implementation process and built customer confidence in proposed solution.
  • Calculated cost, timeline and risk analysis for implementation project.
  • Managed multiple programs of Agile software development teams integrating business intelligence software in diverse vertical markets.

Confidential, CHICAGO, IL

Program Manager, Enterprise Solutions Division (CME PMO)

Responsibilities:

  • Created structured employee career path guides and established training guidelines and curriculum for project management which increased successful project execution consistency and repeatability.

Program Manager

Confidential

Responsibilities:
  • Confidential Disaster Recovery Planning and Exercise Execution: Collaborated with all technology teams within CME trading and clearing areas to determine required tasks to cut over the Confidential disaster recovery sites utilizing business service analysis concepts.
  • Confidential Intranet: Formulated an Intranet in a distributed Agile team setting with off shore development
  • Significantly improved stability and bandwidth for clearing processes by analyzing dependencies in the Clearing Cycle which assisted in the evaluation of decoupling unrelated processes to prioritize process refactoring.
  • Managed a multi department project that increased the stability and level of support services for non-production environments (CERT and QA), which were previously unreliable, decreasing time for code to move into production.

Confidential, DEKALB, IL

Assistant Director - IT and Marketing

Responsibilities:

  • Oversaw IT service and maintenance vendor selection and contracts to maintain the office computers, printers, server, network, phone system and proprietary database increasing reliability and reducing costs by 20%

Confidential, BLOOMINGDALE, IL

Manager

Responsibilities:

  • Developed a repeatable process methodology based on the PMI PMBOK defining a systematic phased project lifecycle approach to deliver IT solutions and achieve customer objectives and deliver value which reached gross profit margin of 25% and established PM service as required client service offering.
  • Established a structured employee career path guide and training guidelines for IT service delivery employees which improved team performance by 60% through management by objective (MBO).
  • Prioritized, planned and supervised execution of "mission critical" client projects, ensuring user satisfaction, SLA adherence, and new/existing technology integration which drove operational growth by 300% from the startup of $750K annual revenue to over $2M in 24 months.

Manager

Confidential

Responsibilities:

  • Streamlined project management process from conception (RFP/SOW) to completion to support and implement technology solutions across strategic business teams in the organization increasing service delivery success and customer satisfaction.

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