SUMMARY

• Business Professional with extensive experience in project management, strategic planning, and business analysis sales, marketing, and account management across diverse industries, markets and geographies.
• Recognized as a strategic thinker able to identify relevant issues and solutions, accomplished at attaining goals, able to maintain high energy and exercise professional work ethics.
• Proficient in Microsoft Office Suite: Project, Word, Outlook, Excel, PowerPoint; CRM; e - Commerce; e-Procurement; Agile Methodology; and ITIL Foundation
• PROJECT MANAGEMENT Provided leadership and oversight Developed and managed project scope, plan, time, costs, resources Provided project communication and risk management
• Managed stakeholder expectations Implemented PMO at major Healthcare Payer Ensured methodology compliance BUSINESS ANALYSIS
• Helped reorganize a 10 division company
• Conducted Risk Assessment and Business Continuity for 11 international companies
• Developed business and functional requirements, test scripts, coordinated testing and user validation, and wrote user documentation

PROFESSIONAL EXPERIENCE

Project Manager

Confidential

Responsibilities:

• Using Agile Methodology, participated in the monthly planning of velocity for the multiple Infrastructure teams
• Worked with the multiple Infrastructure teams to explain the feature, gain understanding from teams the work they could commit to complete in future iterations, and then enter the stories into Rally for all the teams: infrastructure design engineering, networking, capacity planning, storage, server builds, web engineers, data center, enterprise monitoring, etc.
• Worked with the business owners to identify requirements, track progress of the feature through life cycle, report to business owners on feature’s progress
• Reported to Program Manager Officer on the status and any issues

Project Manager|Business Analysis

Confidential

Responsibilities:

• Infrastructure: circuits, firewalls, switches, Ethernet and wireless network installations
• Network: servers, workstations, printers, several types of kiosks, POS wireless scanners and receipt printers
• Services: Banking & Commissary software, phone time ordering services, 3 rd party vendor services, ant vendor integrations
• Manages multiple concurrent projects in a fast paced environment and manage the technical resources team schedule
• Successfully completed project contractual deadlines. Project scope included identifying proper equipment, services, creating quotes, scheduling and managing the configuring of equipment, collaborating with vendors, customer, and internal departments in building and implementing the right sized solution for the customer’s needs.

Property Manager

Confidential

Responsibilities:

• Identified and negotiated Confidential, assist owners with management of capital improvements to increase the appraised value of assets.
• Provided Property Management of several properties to include, advertising and showing property, collecting rents, managing accounting back office, and managed maintenance activities.
• Also assisted with the completion of 5 construction projects in 18 months and increasing occupancy rate at 9 properties to 91%.

Business Development

Confidential

Responsibilities:

• Sold $600,000 in software sales and identified $1.2 million in new business revenue in Missouri state territory.
• Discussed business and functional needs with stakeholders and management.
• Developed Use Cases to uncover ineffective processes and software and identified new solutions that would benefit the customer’s operations.
• Responsible for tracking and reporting the projected forecasts.

Account Manager

Confidential

Responsibilities:

• Identified $1.3 million in pipeline revenue for the firm.
• Responsible for tracking and reporting the projected forecasts and probability of close on a weekly basis.

e-Business Solution Specialist

Confidential

Responsibilities:

• Identified, qualified and closed more than $6 million e-Commerce, CRM and e-Procurement solutions in central region.
• Responsible for creating quarterly forecasts and tracking business activity against forecasts on a weekly basis.
• Used consultative selling techniques and business analysis approach in identifying customer’s present solutions, challenges and future needs.
• Worked across multiple divisions within IBM including hardware, software, research and development, finance, legal, outsourcing, consulting and sales in order to develop solutions to meet customer’s needs.
• Partnered with software vendors to sell Customer Relationship Management (CRM) solutions such as SAP, Confidential, Kana, PeopleSoft, CRM, Confidential, Enigma, and Confidential .

Principal Project Manager, Business Analyst

Confidential

Responsibilities:

• Responsible for forecasting and reporting projected and actual revenues as well as coordinating and reporting the progress of all projects in a 14 state area to multiple business managers across IBM’s matrix organization.
• As Project Manager led a team conducting Risk Assessment reviews at 11 international companies ensuring zero loss of revenue to the supply chain operations of a Confidential
• Managed the implementation of a Project Management Office (PMO) at a division of a major healthcare payer.
• As a Project Manager led remediation of a major distribution company’s application code resulting in the successful business continuity of the company’s operations.
• Managed two Risk Assessment project teams for a major retail and distribution corporation’s client-server IT environment and non-IT environment resulting in successful Business Continuity of company’s operations.