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Program / Project Manager Resume

Mountain View, CA

SUMMARY

Accomplished, analytical and results oriented Project manager with over 10 years of proven success in the areas of project management, user experience, process improvement, new product implementations, and e - commerce solutions.

AREAS OF EXPERTISE

  • Project Management
  • Resource Management
  • Vendor Management
  • Process Improvement
  • Agile and Waterfall Methodologies

TECHNICAL SKILLS

  • MS Project; MS Office suite; SharePoint CMS
  • Smartsheets
  • Confidential docs

PROFESSIONAL EXPERIENCE

Program / Project Manager

Confidential, Mountain View, CA

Responsibilities:

IT consultant specializing in both business and technology project/program management of all size and budgets and effectively working with cross-functional teams.

Project Manager

Confidential, Santa Clara, CA

Responsibilities:

  • Short term contract to manage Intranet migration of SharePoint and JIVE Intel Intranet sites to new Confidential Intranet site in order to prepare for company divestiture.
  • Managed and coordinated migration of large number of communities, Social groups and Projects from Intel Intranet instance to Confidential Intranet on JIVE and SharePoint instance.

Program Manager

Confidential, San Jose, CA

Responsibilities:

  • Program Management and process manager to implement the improvement efforts related to strategic initiatives enabling advanced capabilities for Kohl’s mobile platform.
  • Developed Process document to outline internal process and practices of the PMO team to serve as a guideline to implement PMO process.
  • Acted as a liaison between vendors and IT PMO regarding operational issues.

Confidential, Mountain View, CA

Project Manager

Responsibilities:

  • Project Manager for Confidential team of Technology Managers embedded with Confidential engineers to provide technical solutions by designing, building, and maintaining technology that helps scale and support internal and external customers. Successfully drove process Improvement efforts within the Confidential products teams to increase team efficiency, resulting in increased team’s output by 30% by meeting quarterly goals (OKRs).
  • Partnered with UX team to redesign of Confidential products sites to increase awareness of the Confidential products and build brand identity by promoting the product information on the professionally built websites.

Confidential, San Jose, CA

Program Manager

Responsibilities:

  • Program Manager to implement new ‘Business Reporting’ project using Tableau.
  • Managed delivery of Agency program with Confidential partners.
  • Worked directly with partners Confidential internal teams like Marketing and Legal to support new product launch.
  • Managed Agent program with Confidential partners and coordinated and created dashboards & rollout plans.

Confidential, Palo Alto, CA

Project Manager

Responsibilities:

  • Project / Production manager of IT- Confidential Operations group responsible for supporting all functional teams and ensuring delivery of service to internal customers and users.
  • Worked on a process improvement project to streamline site migration / resource relocation process by working in partnership with Real Estate, vendors and IT teams.
  • Conducted vendor selection process by analyzing business requirement and performing vendor interviews, proposal reviews and demos.

Confidential

Project Manager/Business Analyst

Responsibilities:

  • Managed and coordinated the implementation of mobile application project delivery for Confidential.
  • Managed the Application and Infrastructure release calendar for the Confidential and facilitated weekly management meetings to review all the change requests (CR) with cross functional teams.

Project / Release Manager

Confidential, Mountain View, CA

Responsibilities:

  • Published and maintained the corporate release calendar for all of the IT releases and facilitated weekly project status meetings and presented periodic dashboard report of program status to management.
  • Developed in house communication vehicles including a dedicated intranet page to educate organization about customer feedback as well as customer experience activities in various departments.
  • Streamlined bug reporting, prioritizing and tracking process by developing a process workflow.
  • Facilitated sessions and workshops with customers to drive new ideas and understand customer needs.
  • Collaborated with cross functional teams to develop customer-focused activities, performed communication reviews, and tracking feedback and return on customer experience.
  • Worked alongside localization Program Managers for global deployment of assessments,
  • Partnered with User Experience (UX) and Customer Experience (CX) directors to define and prioritize customer requests for new features.
  • Coordinated beta testing of new features with top customers for feedback.

IT Release / Project Coordinator

Confidential, Milpitas, CA

Responsibilities:

  • Consulted on a 9-month project to manage the product development / QA cycle of a web based system that offered advanced dictation and transcription.
  • Coordinated the application release and deployment & release process.

QA Analyst

Confidential, Santa Clara, CA

Responsibilities:

  • Led regression testing and performance monitoring efforts for Confidential B2B and B2C eCommerce web applications.

QA Analyst / Project Coordinator

Confidential, Rochester, MN

Responsibilities:

  • Stress tested JDE Application Suite at Confidential, North Sioux City and at IConfidential in Rochester, MN.

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