SUMMARY

• 33 years of successful international experience in program/project management, customer relationship, organizational change, quality assurance, system analysis, software design, system testing, software implementation, training, maintenance and documentation for projects ranging from $3K to $2B. Expertise covers healthcare, utilities, licensing/enforcement and banking/financial industries.
• 18 years of experience in program/project management.
• 9 years of experience in business development
• 8 years in health IT
• 3.5 years in the financial industry
• Private, public and non - profit sector experience.
• US citizen

PROFESSIONAL EXPERIENCE

Senior IT Project Manager

Confidential, Sacramento, CA

Software used: Microsoft Project 2013, Microsoft Suite, Outlook

Responsibilities:

• Maintenance of the Master Project Schedule in MS Project
• Mitigation of activities falling behind schedule to restore on-time delivery
• Coordination of the work products to ensure timely delivery to the PMO (Project Management Confidential )
• Development of weekly status reports for PMO and PFD (Public Finance Division)
• Development of Two-week Look Ahead reports for PMO and PFD
• Development of Steering Committee Presentation material for meetings with EMT (Executive Management Team), PMO and PFD.

IT Project Manager/Contract Manager

Confidential, Sacramento, CA

Software used: VB.NET, MS Project 2003, MS Word 2003, Outlook Express

Responsibilities:

• Provided project management, Value Added Network (VAN) and Electronic Data Interchange (EDI) services to the Accounting Unit of the Department of Transportation.
• The application allowed to process electricity and gas invoices for California street lights. Utility providers were Pacific Gas and Electric (PG&E), San Diego Gas and Electric (SDGE) and Southern California Edison (SCE).

Project Manager

Confidential, Roseville, CA

Software used: Microsoft Suite, Outlook, PPM (Project Portfolio Management), ALM (Application Lifecycle Management), Presage

Responsibilities:

• Delivered software project management services for the Covered California segment within the CalWIN PMO account. Responsibilities included the implementation of software modifications and enhancements to the CalWIN application.
• Accountable for the successful completion of projects on time, on budget and according to Confidential and CalHEERS requirements.

Confidential, Sacramento, CA

Project Manager

Software used: MS Visio 2010, MS Word 2010, Excel 2010, Outlook

Responsibilities:

• Responsible for the transition from the Confidential to a new web-based application called BreEZe for the Veterinary Medical Board, the Dental Board of California and the Dental Hygiene Committee of California.
• The scope of work included the development of As-Is processes, To-Be processes, process mapping, gap analysis and implementation support.

Senior Program Manager

Confidential, Oakland, CA

Software used: MS Project 2013, MS Word 2013, PowerPoint 2013, Lotus Notes, Sharepoint, Webex

Responsibilities:

• Responsible for the implementation of the Affordable Care Act (ACA) across the six regions impacted by the new regulations for the Sell & Renew work stream. Maintained dashboard, project schedules, Risk/Issue/Decision log and weekly Round-up on a weekly basis for directors and executive staff within the Products, Benefits and Claims (PBC) program.
• Accountable for the design, development, testing and implementation of the Affordable Care Act for the Mid- Atlantic States (MD, VA, DC) and Northwest (OR, WA) regions for 2015. Maintained dashboard, project schedules, Risk/Issue/Decision log for directors and executive staff within the Products, Benefits and Claims (PBC) program.
• Facilitated weekly conference calls with the project teams comprised of 20 to 25 people per team.
• Traveled to Bethesda, MD and Portland, OR to meet the teams and discuss the progress of the ACA implementation for 2015.

Confidential, Sacramento, CA

Software used:MS Word 2003, Microsoft Project 2003, Excel 2003, Outlook 2003, PowerPoint, Visio

Responsibilities:

• Provided implementation services for a statewide replacement web based system called CMIPS II (Case Management Information and Payrolling System).
• Led a cross functional team of about 70 members including 7 county project managers, 30 workgroup leads and 33 line staff thru the implementation of CMIPS II. The team was spread over 7 of the 58 California counties i.e. Santa Clara, Stanislaus, Del Norte, Marin, Mendocino, Monterey and San Benito counties.
• Duties included the full spectrum of a large system implementation and covered the following functional areas: project management, business process reengineering, data conversion, communication and public outreach, training and site preparation. The application included numerous interfaces with Medi-Cal, EDD, SCO, FTB and others.
• Managed the change process in the counties by using the ADKAR (Awareness Desire Knowledge Ability Reinforcement) methodology. Performed a Business Change Orientation (BCO), a Gap Analysis Walkthrough using To-be processes and Business Change Management Plan sessions in each of the assigned counties. The business process re-engineering effort included the revision of county procedures.
• Reviewed and commented on deliverables related to system implementation
• Assisted the Testing team by executing test scenarios. Tracked test results in the HP Quality Center software.
• Facilitated Lessons Learned session with the team to improve implementation processes for subsequent waves.

Project Manager

Confidential, Sacramento, CA

Software used: MS Project 2003, MS Word 2003, Excel 2003, PowerPoint 2003, Outlook 2003, Lotus Notes, DocTool

Responsibilities:

• Provided Verification and Validation (V&V) services as well as project management support for the Child Welfare Services/Case Management System (CWS/CMS) project. Material reviewed included project schedules, project status reports, requirement specifications, design and training documents.
• Led a risk assessment effort on the CWS/CMS project including staff interview, report development and presentation to executive staff.

Confidential, Rancho Cordova, CA

Software used: Primavera P3e, MS Project 2003, Rational Portfolio Management (RPM) version 6.1, MS Word 2003, Excel 2003, PowerPoint 2003, Outlook 2003

Responsibilities:

• As part of the Project Management Confidential (PMO) for the CCSAS project, performed schedule development and updates for the California Child Support Automated System (CCSAS) Master Project Schedule (CMPS).
• Kept the Master Project Schedule in sync with the prime vendor project schedule.

Project Manager

Confidential, Sacramento, CA

Software used: MS Project 2003, MS Word 2003, Outlook 2003

Responsibilities:

• Managed the Organizational Transition project and reported project progress to the organization CEO. Tracked actual work against planned work to measure deviation toward objectives.
• Championed and implemented project management processes for projects related to Confidential relocation. Encouraged the project sponsor to use project management best practices based on the PMBOK standards. Developed and implemented templates and checklists to facilitate the planning of Confidential relocation.
• Provided quality assurance services for the Test Production Process Improvement and Cura projects. The former project was sponsored by the senior manager responsible for test development and production and the latter project was sponsored by the senior manager leading the Executive Search business unit.

IT Project Manager

Confidential, Sacramento, CA

Software used: MS Project 2003, MS Word 2003, Outlook Express

Responsibilities:

• Provided project management services and delivery of web conference services to the Department.
• These web conferences were destined to educate program managers, managers and various staff about health care for senior citizens.

IT Project Manager

Confidential, Sacramento, CA

Software used: MS Project 1998 (and 2000), MS Word 1998 (and 2000), Excel 1998 (and 2000), Lotus

Responsibilities:

• Provided project management services for various projects such as Senate Bill 240 (Child Support regulations) as well as software development and maintenance services to the Confidential of Information Services division.
• Used Agile methodology in the maintenance and enhancement of the Child Support application.
• Was instrumental in setting up quality standards and procedures for the software development team as well as delivering high quality software maintenance and support.