SUMMARY

• More than 20 years of as Senior Technical Program, IT Project and relationship Manager. More than 15 years of experience in Banking and Financial industry. Managed organization's high visible projects. Expert in agile and waterfall project management methodologies. Exhibited leadership quality and mentoring capability in building new business which enhances operational efficiency, cost savings, developing solutions and directing major IT initiatives. Excellent experience in Application development to support mission - critical business processes for leading investment banks.
• Possess key attributes for a Service Delivery Manager & Program manager: Expertise in Technical leadership, Client Engagement/User Requirement, Resource management and Strategic planning.
• Strong interpersonal, analytical, problem solving, negotiating, influencing, facilitation, organizational, prioritization, decision-making, and conflict resolution skills.
• Excellent track record for meeting deadlines and submitting deliverables on time.
• Well-versed in Systems Development Life Cycle (SDLC) methodologies and directing all aspects of the project including Plan, Requirements/Analysis, Design, Build, Test and Deployment.
• Highly proficient in SQL querying wif databases and developing Reports and Dashboard.
• Extensive experience in documenting and defining Functional Requirements, Non­Functional Requirements, Statement of Work and Business Rules.
• Experience in performing Business Process Re-engineering/Gap Analysis to check the compatibility of the existing system infrastructure wif the new business requirements.
• Experience in performing Data Mapping, Data modeling and Data Analysis.
• Exceptional ability to maintain and build user relationships, frequent travel meeting one on one wif user, able to comfortably converse wif all facets in the clients organization.
• Well versed in different management scenarios like Change Control, Quality Assurance, Defect Tracking, System Integration, and Scheduling.

TECHNICAL SKILLS

• AGILE / WATERFALL METHODOLGOIES (20 yrs.)
• SQL (20 +years)
• Oracle (20 +years)
• MYSQL (10 +years)
• UNIX (20 +years)
• C (15 +years)
• C++ (10+years)
• ETL (10 +years)
• PERL/AWK (15+years)
• Service Delivery ( 20 yrs)
• Program Management (15+ yrs)
• CLEARQUEST
• STAMP
• JIIRA.

PROFESSIONAL EXPERIENCE

Confidential

Senior Consultant

Responsibilities:

• Portfolio Program manager responsible for managing oracle and Big data environment setup for Testing & production at a large financial services organization located in Los Angeles, California
• Program manager responsible for a large program to build POC using IBM Watson
• Assistant to convert to speech to text and halp improve the customer service quality and time.
• Program Manager responsible for speech analytics using KALDI and Oracle Big data platform.
• Project Manager responsible for building proof of concept using IBM Watson to analyze
• Responsible for managing 40 million dollar business for a re-engineering effort for a large consumer division of a multinational financial group in New York. Re-engineering effort to study and consolidate multiple legacy systems built to support savings / checking / term deposits / mortgage / overdrafts and additional business components viz. Interest / exchange rate / fees & charges and various reports.
• Service Delivery Manager Responsible for managing 25 million dollar business consolidating QA effort and transition effort for around 70+ applications from multiple vendors to TCS.
• Program manager, Service Delivery Manager and Solution/technical architect for building a corporate financial dashboard for a leading conglomerate in India, business value of 5 million in 3 years . The system was built using MS-EXCEL, PENTAHO ETL, MYSQL database and TCS framework
• Responsible for Business Analysis, End-to-End project leadership (also as DEV Lead and Project Manager), Technology consulting Workshops, Trainings, Audits and tuning
• As a Business Unit Head of TCS iON HCM (HRMS&Payroll solution in cloud) was responsible for Sales, Delivery and COE. Added more than 50 new customer logo's across India in 1.5 years and added additional revenue of .75 million dollars in 1 year through new business.

Confidential

Senior Consultant

Responsibilities:

• Organized and planned work for 105 member delivery team across regions, billing to the tune of 9 million dollars annually across regions, managed both on-site and off-shore work effort. Responsible for managing and controlling the costs incurred on the account, minimizing loss of billable opportunities and built a 3 year rolling plan for my accounts
• Service Delivery Manager Responsible for building and maintaining applications built using ORACL, C and Java and Crystal Reports. Responsible for developing and maintaining Data warehouse applications for a financial firm headquartered in Texas.

Confidential, NJ

Assistant Vice President

Responsibilities:

• Senior Program Manager & Service Delivery Manager Responsible for Working wif all the Major Stock Exchanges during audit of Quote Meter Activities, Working wif Major Content providers in integrating their products wif Pershing's brokerage system. Some of the Major content providers include: Dow Jones, Reuters, Briefing, PR Newswire, Morningstar, and Standard & Poor's.
• Senior Program Manager Responsible for managing vendor relationships and ensuring timely deliverables, establishing project objectives and key metrics to meet business goals, Producing cost estimates, Resolving project issues including jeopardy management, change control and its implications.
• Senior Program Manager responsible for planning and executing cross-functional projects, tracking and presenting project status and pertinent project materials, leading the team to develop the software to the requirements.
• As a Service delivery manager Some of the Major Projects delivered allow the institutional/retail customers