SUMMARY

Proven track record in leading global project teams to meet aggressive marketing, sales, and production goals. Expertise in Total Quality Management: customer - centric, quality driven, and process-oriented who thrives on challenges and new opportunities. Known for reducing cost, improving process flow and efficiencies, and maximizing the bottom line. Solid performer in leading Greenfield projects, Manufacturing Operations, Supply Chain management, and International Business negotiations. Highly flexible with the ability to adapt to, recognize and function effectively in cultural diverse environments and capitalizing on team diversity.

AREAS OF EXPERTISE

• Product/Portfolio Management
• Program/ Project Management
• Supply Chain Management
• Continuous Quality Improvement (CQI)
• Operations Management
• Production Management
• Voice of Customer (VoC)
• Cultural Intelligent (CQ)
• Building Lean Organization

PROFESSIONAL EXPERIENCE

Confidential

Sr. IT Project Manager

Responsibilities:

• Manage multiple small to medium sized IT projects (3-6months), or one to two large-scale IT Projects (6-12 months). All project management activities are managed from project beginning to end following GM IT’s enABLE System Development Life Cycle methodology and Tollgate processes (Initiate, Plan, and Execute)
• Optimize and develop project plans, schedules and work breakdown structures for projects. Provide leadership and guidance in the project resource/staff planning
• Maintain formal project tracking utilizing PPM, Atlas, Galileo, ALM and various other tools to proactively communicate, manage and resolve project issues and risks
• Ensure that projects are completed on time, on scope, on budget and according to corporate quality metrics
• Communicate project status, progress on deliverables and risks/issues to stakeholders and leadership in weekly meetings
• Collaborate with cross-functional teams including architects, software engineers, developers, testers, technical leads, and deployment leads to ensure timely delivery of projects
• Ensure adherence to GM's Software Development LifeCycle; delivery methodologies, guidelines and policies; and change management processes
• Coordinate project resources across multiple locations and time zones

Confidential

Program Manager II

Responsibilities:

• Lead the deployment team at the initial stage to complete discovery, communicate findings and author specification documents centric to US region
• Identify criteria for pilots and payroll facilities
• Conduct design and development of core configuration and the interfaces to Confidential systems
• Identify, document and execute the process for Non-US countries to conduct review and gap-analysis for regional configurations
• Develop core criteria and lane strategy based on regional configuration
• Develop the processes and regional configurations for deployment of Concur Expense as the global solution for the Travel Compliance and Expense Management System
• Develop and pilot the methodology and supporting MGPP for deployment of Concur Expense as the new expense reporting application
• Execute Deployments of Concur and retire GTR in phases per the approved Deployment Plan
• Revamp Help Desk support and coverage 24/7 via PSC and vendor (Concur) contractual commitment
• Develop Training for pilots and SME sessions and CLMS ready for large scale deployment
• Conduct workshops and develop continuous improvement plan from Lesson Learned
• Replaced the CAT legacy travel reporting system (Global Travel Reporting) and other travel expense reporting globally with a hosted cloud based (Concur Expense) solution
• Supported travel and expense policy compliance within the program (My Confidential Travel Expense) and drive changes in employee travel and spend behavior
• Implemented one single Global Help Desk support structure for Concur Expense questions
• Created Standard Interfaces to Confidential systems including financial, global directory and credit card feeds
• Created General Ledger Intercompany processing to meet Confidential accounting requirements
• Retired GTR and other travel expense reporting solutions
• Saved $1.2M cost to Global Mining (Bucyrus) by transitioning them to enterprise solution
• Developed and executed comprehensive reporting tool to improve compliance through adherence to travel, expense and other related Confidential policies
• Maximized supplier negotiation opportunities at global level
• Increased efficiency and synergy from one global system
• Improved user efficiency and customer ratings with the ability for “anytime” access, including mobile devices
• Leveraged spending, buying, and improve reporting capabilities to support accounting and audit visibility travel information
• Improved audit opportunities through proactive use of audit rules within the tool
• Enhanced continuous monitoring of travel policy compliance and savings
• Improved tax reporting and VAT recovery on travel expense related items
• Improved Corporate Legal Anti-bribery/Anti-corruption compliance and reporting requirements and mitigate compliance risks caused by non-integrated pre-approval and reimbursement processes/systems

Confidential

Program Manager

Responsibilities:

• Saved over $60M on a High Visibility and High Impact project during tsunami crisis in 2012 and completed the project 3 months ahead of schedule without impacting a single customer.
• Led a Six Sigma Black Belt project in 2010 and saved $950K in recurring cost by reducing Proposal Cycle Time from 17 days to 5 days. Improved customer service rating from 6.0 to 9.99 in 6 month.
• Led a project in 2004 to migrate the workforce and saved the company $9.6M in labor cost. Completed the project seamlessly, on-time, and under budget.
• Gained a cost savings of $3.5M while leading the Primavera Enterprise Project Portfolio Management (EPPM) pilot project in 2002. Helped institutionalize the program which enabled enterprise agility, team productivity, and overall project management efficiency.
• Developed project structure by utilizing organizational tools such as project definition, planning, scheduling, risk assessment, budgeting, and change management following standard PMP processes.
• Managed global cross-functional team, defining business requirements, and building project plans, project financials, and resource leveling.
• Developed and maintained project schedules that identified milestones, task activities, resources, start and finish dates using project management software, Microsoft Office Suites (Microsoft Project, Excel, Power Point, and Visio) and Primavera TeamPlayer. Established baseline to monitor project schedule progress and identify risks and issues.
• Minimized project risk through proactive risk identification and mitigation plan, contingency planning, escalation process, change management, gap analysis, root cause analysis, postmortem, lesson learned, and driving for continual improvement.
• Developed and delivered clear and precise communication to stakeholders and executive leaders using MS Office tools, toll-gate reviews, dashboard reports, and various business presentations reporting project status and issues.
• Worked across multiple organizations, including, but not limited to, product teams, 3rd party vendors, Solutions developers, and Go to Market teams. Led Product and System Level Deliverables, System Releases, and Hardware / Software Quality Projects from product concept through product launch & program closure .
• Led yearly TL9000 and SEI CMM quality compliance audits.

Confidential

Executive Director

Responsibilities:

• Increased Operations and Production efficiency by 25% within the first 12 months. Re-engineered the total infrastructure of business operations through new IT solutions and ISO standardization. Completely overhauled the production and shipment process. Totally eliminated material waste and safety hazards through cross-training and continuous process improvements.
• Increased Revenue 165% to $12.5M in three years by remixing and reprioritizing product portfolios, promoting new products, and introducing new customers through trade shows.
• Increased Profit Margin by 15% during the first year, 25% in the second year, and 40% for the next three years. Reduced over heads, labor hours, inventory, shipment logistics, and eliminated wastage and pilferage by 100% in 3 years.
• Reduced Cost 20% by tightening inventory, use of alternative material and processes, evaluating vendors and supply quotations, and building strong relationship with key accounts in the supply chain.
• Saved $3.5M in Overhead by reducing manufacturing defects, Check-and-Balance accountability, equipment maintenance and training, re-cycling wastage. Introduced innovative approach to check and balances and led corporate-wide quality improvement initiatives and training.
• Reduced Shipment and Distribution errors by 10% identifying critical logistic issues and implementing improvements to shipment process.
• Developed strategic planning, marketing, negotiating sales and contracts, overall project management, and presented financial reports to board members and key stake holders in annual meetings.
• Collaborated with cross-functional teams, vendors, customers, and supply chain in implementing new cost cutting techniques, and tightening schedules. Delivered all-time high quality products, on-time delivery, and on-demand supply to meet or exceed customer requirements.
• Significantly improved workflow in supply chain between vendors, customers and within internal organization by developing in-house training and introducing Voice of Customers (VoC).
• Managed multiple products and portfolios and improved the company growth by identifying optimal product mix and enhancing product lines and diversifying revenue sources.

Confidential

Senior IT Consultant

Responsibilities:

• Provided solutions and guidance to network engineers to stay abreast on technology and identifying any specific need to IT and business solution that allowed executives and customers alike to improve efficiency and business performance.
• Interacted with a broad range of stakeholders and developed new business concepts, identified common grounds and goals, and built an effective cross functional team.

Confidential

Senior Systems Engineer

Responsibilities:

• Worked across organizational boundaries and third party vendors to provide Technical and Consulting Support in data communications and hardware qualifications.
• Provided technical support and coaching to Network Operations Center (NOC), Call Center (CC), and Data Center (DC).