SUMMARY

• Over 9 years of experience as a professional Project Manager and 13 years of experience in the cable and satellite industry, managing small to large scale teams, developing and managing platforms that support Interactive TV applications, advanced advertising, and devices for delivering HD content to hospitality markets.
• Highly effective in meeting project deadlines, able to handle multiple projects simultaneously and lead by example. functional groups.
• Excellent communication skills and extensive experience driving cross

AREAS OF EXPERTISE

• IT Project Management
• Microsoft Office
• Software Development (Agile & Waterfall)
• Microsoft Project
• Budget Management
• Visio
• Project Implementation
• SharePoint
• Product Development
• JIRA/HPQC
• Clarity

PROFESSIONAL EXPERIENCE

Senior Program Manager

Confidential, Englewood, CO

Responsibilities:

• Manage the deployment of multiple software releases for multi - dwelling (MDU) devices that provide video services used at small businesses, hospitals and hotels in support of reclaiming analog bandwidth for all-digital; Software releases deploy to over 6,400 devices across the Confidential national footprint
• Manage the deployment of multiple software and feature releases for QAM-to-QAM devices supporting the delivery of HD content to hospitality markets
• Responsibilities include managing multiple third parties/vendors in the development of software for these devices, guiding these releases through the QA process, working with the PMO on scheduling market trials, customer trials and deployment of these releases to the field
• Run daily scrum meetings with Quality Assurance teams to review status of projects, review issues found in testing and provide leadership and support to the team
• Provide executive level project status, risks and dependencies on a weekly basis, including updating project status through Clarity

Project Manager

Confidential, Englewood, CO

Responsibilities:

• Managed software development through complex technical dependencies and coordinated with multiple Cable Operators (MSO) to deliver interactive television and advanced advertising applications to over 25 million households
• Managed using both Waterfall and Agile software development lifecycle methods; Interfaced with development teams,

Systems Integration and Testing teams, IT

Confidential

Responsibilities:

• Created and executed detailed project plans, identified and communicated key dependencies, issues and risk mitigation strategies to technology and business partner stakeholders
• Prepared executive level status reports for projects and communicated with executive level on a daily basis
• Supported the Systems Integration & Testing team in resource planning, coordination of testing efforts with business partners and supported product management in key deliverables of a product from design through initial launch and maintenance of a product

Senior Project Manager/Account Manager

Confidential, Golden, CO

Responsibilities:

• Responsible for managing the deployment of new products and software for Confidential largest customers; Confidential . These products included development of interactive TV applications and developing tools to run applications
• Projects included the development of sports, news, weather, e-commerce and game applications for operators customers that were viewed by over 20 million households
• Responsible for managing all customer activities, including projects, ongoing support and customer business development for Confidential largest customers
• Experience managing projects through the entire software development life cycle
• Ability to manage multiple projects simultaneously and coordinate efforts with defining requirements, maintaining project plans, managing resources, managing risks, documentation development, running weekly status meetings and creating cost estimates for new projects
• Managed and interfaced with development team, Quality Assurance, support and other teams within organization, including customers and third-party organizations
• Responsible for project budgeting and forecasting of on-going projects and making sure Projects were within budget and delivered on-time; Reporting and presenting to executive team status, issues and risk for all projects on a monthly basis
• Took on the role as Account Manager for 3 of Confidential largest customers, while also maintaining job duties as Project Manager
• Responsibilities included pre-sale activities, customer satisfaction, coordination and negotiation of new projects, managing contract and license renewals, managing invoices, creating RFP's for potential new projects and proposing new products to customers
• Managed customer accounts with revenue over $15 million

Project Manager

Confidential, Englewood, CO

Responsibilities:

• Worked with developers on design and infrastructure of interactive TV applications; consulting with IT and engineers on technical details of applications and managing schedules from design phase to deployment. Developed and project managed on over 20 interactive applications launches on the DISH interactive platform
• Generated over $15 million in revenue and over $45 million a year in cost savings to the company by developing and managing a customer support application
• Project lead on DISH and Google TV's advertising system, which was the first automated system for buying, selling, delivering and measuring TV ads helping to bring Google's current advertising platform to a national TV audience while delivering more relevant and measurable ads

PPV Operations Coordinator

Confidential, Englewood, CO

Responsibilities:

• Worked with professional sporting leagues on scheduling games and other events for Confidential on the DISH platform
• Handled all technical operations pertaining to uplink, IT, engineering and customer support center
• Managed the input of data into multiple billing systems, electronic program guides, websites, interactive applications, and an automated phone ordering system
• Worked with PPV staff, engineering, and IT on the requirements and development for the first VOD application on the platform
• Worked closely with the uplink center, customer service center, and engineering personnel on all technical issues and customer communications Assisted management with strategic initiatives that maximized PPV revenue