SUMMARY

Confidential is an experienced training analyst, event and program coordinator and has served as Program Coordinator for many Confidential clients. She has extensive experience in training operations and course development and delivery. She also has experience managing subcontractors and schedules, with great strengths in management of logistics issues and quality control.

TECHNICAL SKILLS

• Proficient in Microsoft Office programs, including Word, Excel, PowerPoint, and Outlook.
• Proficient in Virtual Training Environment including ProtoSphere and AvayaLive Engage, and Adobe Connect
• Extensive experience with SharePoint, Acrobat Professional and Constant Contact

PROFESSIONAL EXPERIENCE

Confidential

Training Analyst/ Cybersecurity Program Coordinator

Responsibilities:

• Program Coordinator for the Federal Virtual Training Events Live program hosted by the Department of Homeland Security
• Cybersecurity classes are conducted using a virtual training classroom tool
• Manages the production cycle of monthly cybersecurity classes from sending announcements to agency points of contact to enrolling students, to processing certificates of completion
• Liaison between the Confidential program and more than 400 points of contact and interest distribution lists across federal, state, local, tribal, and territorial government agencies
• Diplomatic outreach, direct interaction, and effective and timely communication with client, students, and vendors
• Enrolls students using a formal application process while properly managing PII
• Accepts applications from more than 100 students per class. Reviews applications and system pretests and advises students as necessary during the enrollment process
• Coordinates the high - profile offerings of the Federal Executive Cybersecurity Seminar, a regularly held 4-hour seminar geared towards senior leaders in Federal agencies
• Planning, setup, and coordination of virtual and in-person instructor-led events
• Coordinates with project manager, instructors, and third party vendors to ensure classes run smoothly
• Assesses agencies with other system requirements and derives alternate solutions to accommodate
• Offers technical support to students throughout enrollment and class delivery
• Analyzes feedback and end surveys completed by participants to recommend improvements to course offerings
• Reports accurate metrics and statistics to the Project and Program Managers and client

Confidential, Dunn Loring, VA

Training Analyst/ Cybersecurity Program Coordinator

Responsibilities:

• Worked onsite at the Diplomatic Security Training Center, Department of State.
• Coordinator for Cybersecurity Online Learning program, monthly workshops on computer security topics hosted using the Adobe Connect platform.
• Coordinator for Information Systems Security Line of Business (ISSLoB), to include working with the ISSLOB manager to market and implement training to various Government agencies.
• Program Coordinator for the Federal Cybersecurity Training Events ( Confidential ) hosted by the Department of Homeland Security in partnership with the Department of State
• Cybersecurity classes were conducted using AvayaLive Engage, a virtual training environment tool
• Managed the production cycle of weekly cybersecurity classes from sending announcements to agency points of contact to processing certificates of completion for students
• Provided effective and timely communication with government agencies
• Coordination of weekly webinars, including marketing, participant registration, and liaising with all parties
• Ensured presentation materials were 508-Compliant to include alt text. Coordinated with Closed Captioning services.
• Mitigate any potential technical issues
• Analyzed feedback and end surveys completed by participants to recommend improvements to webinar offerings
• Reports accurate metrics and statistics to the Project Manager, Department of State Branch Chief and Section Chief to include in their weekly action reports, as well as monthly and quarterly reports
• Coordinated the inaugural, high-profile offerings of the Federal Executive Cybersecurity Seminar

Confidential, Vienna, VA

Production Coordinator

Responsibilities:

• Managed production schedule and coordination of tasks within the Creative Services department to include editing, desktop publishing, and graphics, to meet government client requirements and project deliverables
• Responsible for quality assurance of many projects, proposals and tasks including web-based training courses, instructor-led seminars, and print based deliverables
• Deployed resources to ensure all project deadlines are met
• Coordinated production logistics with outside print vendors
• Ensured quality assurance standards were met or exceeded on a wide variety of training materials including web-based training, instructor led training, and webinars
• Managed contract service agreements for using outside print vendors and all materials pertaining to the DSLDP Seminars
• Responsible for providing assistance with the development and dissemination of all DoD DSLDP Seminar materials by aiding instructional systems designers with the creation of instructor guides and study guides, and presentations
• Coordinated the production of all DSLDP Seminar materials and project deliverables and assured the quality of deliverables met the high standards of the DSLDP
• Aid instructional system designers in the development of instructor-led training seminars. Assist with the creation of study guide. Manage all contract service agreements
• Managed vendor schedules and Federal Aviation Administration (FAA) course delivery. Liaise between the FAA and vendors to ensure courses are scheduled and instructors are assigned and materials are received. Coordination of multiple courses per week across the country. Database management using SharePoint to track all aspects of each course’s scheduling and delivery. Created weekly reports for the FAA and all vendors.

Confidential

Product Development Manager

Responsibilities:

• Managed publishing deadlines and schedule execution
• Responsible for research, development, layout and proofing of the Essential Gluten-Free Restaurant Guide and the Essential Gluten-Free Grocery Guide
• Coordinated with print vendors ensuring all mechanical requirements were met, files FTP on deadline, and quotes were competitive
• Developed an Access database using company-specific metrics
• Managed product database for multiple publications
• Oversaw development of company products and assisted with product marketing
• Trafficked ads and managed client invoices
• Coordinated start-up of affiliate program for bloggers to enhance company revenue and marketing

Confidential, Vienna, VA

Production Manager

Responsibilities:

• Responsible for deadline management and schedule execution
• Coordinated and oversaw strict publication timelines and ensured timely production requests between the sales staff, art and editorial departments
• Trafficked ads, ensured deadlines were met, and ads adhered to the publication’s requisite mechanical requirements for print preparation
• Coordinated publication layout, ensuring client placement requests were met and incorporated in accordance with the ad:edit ratio
• Responsible for detail-oriented page proofing to ensure accurate ad placement and to make certain there were no errors
• Managed cash flow and coordinated with advertisers, sales staff and accounting department to maintain financial records and ensure accurate billing
• Communicated directly with outside printer and paper vendors to manage and coordinate a multi­million dollar supplier budget
• Developed both monthly and ad hoc statistical reports upon request for review by the publisher and chief executive officer of Greater Washington Publishing, Inc.

Confidential, New York, NY

Production Assistant

Responsibilities:

• Compiled calendar of events and assisted with research, production and circulation of monthly newsletter, Publishing Trends
• Managed database of newsletter subscribers
• Assisted in the organization of the annual party with a guest list of over 300 influential people in the publishing industry