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Practice Manager / Systems Architect Resume

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Goodyear, AZ

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SUMMARY

More than 20 years working in the ECM space including Account Management, Sales, Architect, Project Management and Support. Many of my current customers have been working with me for the last 15 years. I believe that properly managing an account can be as important, and in some cases more important, than the quality of product being offered. In many cases, it is the product being offered.

TECHNICAL SKILLS

ECM: M - Files, Open Text (eDOCS and AX), Kofax (Capture, KTM and KTM for Invoices, KCNS, VRS, custom workflow connectors, Import and Export Connectors) Orade\Stellent IBPM, SharePoint

PROFESSIONAL EXPERIENCE

Practice Manager / Systems Architect

Confidential

Responsibilities:

  • Manage all Rockies region accounts.
  • Build and maintain strong customer relationships, negotiate contracts, meet with customers to understand their business requirements.
  • Construct and deliver project proposals
  • Design, Demo and implement solutions to meet each accounts business and budgeting requirements.
  • My responsibilities are pretty much end to end (Pre-Sales thru Implementation).

Account Manager/Architect/Systems Engineer

Confidential, Goodyear, AZ

Responsibilities:

  • Meet with customers to determine project requirements and develop a design to best meet those needs.
  • Train client and team members from prior company to support their parent company's solution.
  • Write solution documentation.

Account Manager/Architect/Systems Engineer

Confidential, Denver, CO

Responsibilities:

  • Manage Enterprise Content Management (ECM) customers.
  • Provide customers with any support needed, develop new business with existing clients and/or identify areas of improvement.
  • Develop and deliver product demonstrations to potential and existing customers, and engage in technical project work.
  • Manage lead, opportunities and contacts in Confidential CRM

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