TECHNICAL SKILLS
- CRM
- ERP
- EAI webMethods
- XML
- BI
- SQL
- DB2
- JCL/MVS
- Oracle
- Unix
- Windows
- VoIP
- IMS
- Telecom
- Jira
- Quality Center
- SDLC
- MS Office
- WordPress
- MS Project
- Gantt Project
PROFESSIONAL EXPERIENCE
Confidential
IT Project Manager
Responsibilities:
- Negotiated and implemented new BI tool in more than 30 countries, along with communication campaigns and end users’ trainings.
- Initiated and conducted business review tools to enhance data analysis and support decision making.
- Implemented testing and homologation strategies within 6 countries along with functional team support, prepared reports and document writing; developed trustworthy relationships with DMS providers.
Confidential
Information System Analyst
- Analyzed data, traffic and defects on different projects impacting customer subscription, invoicing and billing.
- Defined testing strategy with specialized testing tool, Quality Center.
- Interviewed users and wrote Use Case, Business Rules and Business Processes for the Knowledge Management project, a part of the CRM urbanization.
- Conducted workshops, modeled offers and led a team to develop a business proposal.
- Coordinated teams of more than 50 across different companies in 3 countries to develop, implement, test and deliver more than 30 multi - functional projects.
