Supervisory Parking Officer Resume Washington - Hire IT People

OBJECTIVE

Customer Service RepresentativeTo obtain a position dat will allow me to utilize my experience as a customer service representative and grow wifin a company.

SUMMARY

Twenty four years of Government Service experience in District of Columbia
More than ten years of supervisory experience in fast paced environments
Experienced customer service professional

TECHNICAL SKILLS

Conflict resolution
Strong leadership ability
Team motivation and development
Knowledgable in investigative procedures
Staffing and scheduling experience
Ability to work independently on projects wif tight deadlines
Strong Analytical skills
Experienced implementing office policies and procedures
Excellent oral and written communication skills
Excellent organizational skills
Detailed oriented and accuracy efficient
Other competencies: Microsoft Office Suite, Quick base, PeopleSoft, Cash handling and Computer Desktop Knowledge

PROFESSIONAL EXPERIENCE

Supervisory Parking Officer

Confidential, Washington

Responsibilities:

Supervised 8 to 10 parking officers daily
Monitored time and attendance
Tracked and monitored daily productivity
Conducted monthly field observations
Investigated and answered complaints regarding contested parking citations, determining their validity and routing them appropriately
Prepared and maintained required records, including logs of parking enforcement activities and records of contested citations
Attended required mandatory Management Supervisory Service training
Issued a minimum of one hundred citations monthly
Monitored Parking Officer’s conduct
Investigated citations dat were issued in error by Parking Officers
Conducted vehicle inspections
Inspected Parking Officers uniforms daily
Attended community outreach meetings
Attended traffic hearings regarding contested citations
Investigated office incidents and filed the appropriate reports
Tracked and conducted quarterly progress reports for Parking Officers
Performed yearly evaluations

Lead Parking Officer

Confidential, Washington

Responsibilities:

Supervised parking officers when the manager was not available or absent
Patrolled assigned areas by vehicle or foot to ensure public compliance wif existing parking ordinance
Assisted the Supervisor wif daily roll call
Assisted immediate Supervisor wif ticket investigations, reports, and field duties
Conducted pre trip and post trip inspections daily
Assisted wif service request
Wrote warnings and citations for illegally parked vehicles
Trained new staff

Parking Control Officer

Confidential, Washington

Responsibilities:

Issuing parking citations to vehicles parked illegally according to the DCMR Title 18
Respond and make radio dispatch calls regarding parking violations and complaints
Completed daily reports to account for my field activity
Maintained a government issued uniformed daily

Bank Teller

Confidential, Washington

Responsibilities:

Processed routine account transactions
Opened accounts, including savings and checking
Helped customers fill out deposit and wifdrawal slips
Used adding machine
Disbursed money to customers
Greeted people warmly and directed them to appropriate bank personnel
Handled loan payments and cash checks
Collected loan and utility payments
Promoted bank products
Recorded all transactions
Reported suspicious activity to police
Exchanged foreign currency
Counted cash at beginning and end of shift
Balance currency, cash and checks in cash drawer at end of each shift

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