SUMMARY

Results oriented professional with more than 40 years of progressive responsible high technology industry experience, including leadership roles in business operations, technical support and technical project management functions. Lead collaborative teams across geographies and functions to achieve company - wide goals. With a combined experience in project management, networking, sourcing, strategic planning, process re-engineering, consulting, software quality assurance, systems design, integration, installation, technical management, and training, I have the proven ability to understand complex, large scale business trends, develop successful strategies and provide project/program management experience to handle the rapid implementation necessary for success.

PROFESSIONAL EXPERIENCE

Project Manager / Technical Advisor

Confidential, Collierville, TN

Responsibilities:

As a part-time Project Manager / Technical Advisor responsible for providing technological recommendations for network/LAN and desktop technologies for a healthcare clinic. Plan network expansion to include workstation and VoIP telephone systems support. Analyze problem trends to create proactive support plans. Co-ordinate helpdesk activities for technology functions for desktops, network and VoIP telephone systems. Maintain open liaison with technology specialists to insure medical standards are met and exceeded. Provided hardware requirements for all equipment orders and instituted Service Quality Indicators (SQI) to rate effectiveness and provide methodology for the improvement of systems support. Established Standard Operating Procedures (SOP) for day-to-day support operations.

Project Manager / Senior Sourcing Specialist

Confidential, Memphis, TN

Responsibilities:

Managed the Sourcing Manage Print Services (MPS) Category for all Confidential Companies. Lead the implementation of global strategies to provide life cycle managed print services to Confidential in an effort to continue cost savings strategies previously formed with Confidential to all Confidential Operating Companies. Partner with the two manage print suppliers to provide manage print services to the other operating companies to drive individual printers out of the strategic sourcing decisions on a global basis. Conduct TCO (total cost of ownership) printer/copier analysis for "back-office environment" throughout all Confidential US facilities. Evaluate vendor fleet management processes and tools while providing feedback for life cycle changes. Provide uniformity in technology platforms to allow all Confidential Companies to utilize their multifunction devices as high-speed laser printers. Planned, managed and executed the first enterprise Confidential MPS Request for Proposal (RFP) with an estimated $4.5M savings.

Project Manager / Business Systems Advisor

Confidential, Memphis, TN

Responsibilities:

Managed the Sourcing Networking Category for all Confidential Companies. Lead and supported the development, implementation and management of global strategies to provide the Confidential network with best in class transport pricing, optimal flexibility, unmatched delivery and availability performance. Partnered with Enterprise Network and Communications Services to develop the business/technology roadmap for the Confidential Network and driving strategic sourcing decisions on a global basis. Act as the primary sourcing contact for all Network category products and services. Activities include identification of Network products/services availability, developing/setting negotiation and sourcing strategy. Work closely with the Network Engineering Teams to communicate and implement strategies, contracts and lower pricing initiatives with an overall focus on maintaining long term partner relationships and managing total costs of ownership (TCO). Responsibilities include contract strategy and execution, while leading the business negotiation process with internal partners and suppliers. Develop negotiation approach, fallback positions, acceptable terms and conditions through to closure. Lead the supplier interface for all Network Category RFP, RFQ services and maintain business relationships with all suppliers.

Project Manager / Business Systems Advisor

Confidential, Memphis, TN

Responsibilities:

Co-managed the SMARTprint (Saving Money and Resources to print) Printer Reduction Program for all Confidential locations. As part of the on­going cost savings initiative, assisted in determining/executing the strategy to include all Confidential Companies in the SMARTprint program. Work to transition current Confidential daily duties to the in-house printer helpdesk. Conduct TCO (total cost of ownership) printer/copier analysis for "back-office environment" throughout all US Confidential facilities. Responsible for the planning and right-sizing implementation of the SMARTprint integration for the Dispatch Workstation System (DWS) 94 locations (68 single printer & 26 multiple printer locations). Also assisted in the re-engineering of the print equipment inventory validation and order process to include all of Confidential . Evaluated vendor fleet management processes and tools while providing feedback for life cycles changes. Acted as a liaison with all Confidential locations to provide the best cost savings print management solutions while not imparting the work performance of the location. Provide uniformity in technology platforms to allow all of Confidential companies to utilize their multifunction devices as high-speed laser printers.

Project Manager / Business Systems Advisor

Confidential, Memphis, TN

Responsibilities:

Managed the close-out of the BOD funded Field Network Infrastructure Upgrade Project which included validation of all funding capital and expense charges with audit, evaluating the effectiveness of the program and program implementation. Also provided inventory documentation and worked with the Finance department to depreciate of all network equipment in the Assets Not Yet Utilized (ANYU) account. Assisted the International Network Engineering Group with network infrastructure upgrade planning for the International ROADS application. After a successful audit, closed the Network Infrastructure Program and updated the Program SharePoint site with current heat maps to detail where wireless network connectivity was present for the more than 1200 sites.

Project Manager / Business Systems Advisor

Confidential, Memphis, TN

Responsibilities:

Managed and coordinated the Eastern Regional SMARTprint Program roll-out efforts to convert company-owned print devices into a managed print right-sized effort. As part of the on-going cost savings initiative, the Confidential SMARTprint program conducts TCO (total cost of ownership) printer/copier analysis for "back-office environment" throughout the Confidential US Domestic facilities. Responsible for researching vendor site survey data used to create current state maps to determine future state recommendation for each facility. Acted as a liaison with the Location Coordinators that are assigned by the Sr. Managers, to work in a collaborative to provide the best cost savings solution while not imparting the work performance of the location. The primary and secondary phases of SMARTprint refreshed approximately 1,200 devices throughout the U.S. to provide uniformity in technology platforms to allow Confidential users to utilize their Ricoh multifunction devices as high-speed laser printers. The total effort provided Confidential with a $10M savings by significantly reducing consumables (toner and ink cartridges) costs and a lower cost per page charges. Also during this same time, maintained first level responsibility for the approval of all Infrastructure Network Ariba orders for Confidential Domestic and International purchases.

Project Manager / Business Systems Advisor

Confidential, Memphis, TN

Responsibilities:

Managed the creation of the Board of Directors funded $80M Field Network Infrastructure Upgrade Project which included the writing of the business justification, initial start-up of the project, and the first level approval of all Infrastructure Network Ariba orders for domestic Confidential . As the Project Manager, I coordinated the services of Properties representatives, Services Network Engineers, Analyst and other support staff in the assignment and prioritization of locations and timeframes. Also worked with Planning and Engineering to stay ahead of the ROADS Planning Team to insure the network would be updated before the locations roll-out timeframe for domestic Confidential . Worked with Finance to increase the depreciation of network equipment from three years to five in an effort for the corporation to save approximately a half million dollars in taxes in the first three years of the program. Negotiated with Confidential Domestic and International Network Engineering groups to stop expensing portions of routers and made it the common occurrence to capitalize the entire router saving time and depreciation dollars. Authored numerous funded business justification documents (BJD) to upgrade end-of-life equipment (Cisco 2900s, 4000s, 5000s and SNA DPNs). Authored the Business Justification Document to get OAK Hub funding to IP enable the Freight & Dangerous Goods areas of the OAK Hub by installing fiber optic cabling and ethernet switches to the necessary Intermediate Distribution Frames (IDF’s) such that any employee in those areas in this hub needing a network connection will be within 100 meters of a network switch.

Project Manager / Business Systems Advisor

Confidential, Memphis, TN

Responsibilities:

Managed and lead the analysis of project requirements, determination of key vendor/project information and documenting vendor viability of several simultaneous projects. Responsible for managing all aspects of assigned projects, which includes selecting the appropriate Strategy, Management & Performance (SMP) team resources, diagnosing the business case (justification) and determining the required financial stability of the vendor(s). Provided leadership on initiatives to enhance overall team performance including research, data analysis and project direction for assigned projects. Authored several position documents and/or provided presentations of findings in an effort to give management a landscape view of projects and where they fit in the enterprise. Lead all assigned contract negotiations. As a Virtual Enterprise Architect responsible for defining the business/applications architecture, process workflows and assess the impact of the future business architectural changes on existing and future business architecture designs. Work with other Enterprise Architects in Confidential Enterprise Architecture and Design Services (EADS) to determine the most appropriate application partitioning to achieve the performance and scalability requirements. Also ensured consistency and integration standards were upheld with architecture/business strategies, recommending alternative solutions as well as strategies for prioritizing and delivering the solutions while identifying and mitigating risks to delivering solutions on time. As a Project Manager / Senior Business Systems Analyst responsible for managing the initial analysis of assigned projects and the determination of the feasibility of vendors to fulfill requirements specified by the requesting area. Ensure Information Technology (IT) systems effectiveness by thoroughly understanding project specifications leading to reduced IT spend. Lead all assigned contract negotiations. To act as a virtual architect on assigned Express Business Systems (EBS) initiated and collaborate with assigned Technology Focus Areas (TFA) in the design of new customer facing systems. Analyzed existing standards and recommend new standards the enable an enterprise approach rather than departmental solutions, when feasible. Also to communicate implications of business architecture decisions, issues and plans to business and technology leadership.

Project Manager / Senior Software Certification Analyst / Technical Advisor

Confidential, Memphis, TN

Responsibilities:

Responsible for the leadership on initiatives to enhance overall team performance including research, data analysis and project direction for the EDI 250 file. Prepared management presentations with statistical analysis of controls and workgroup performance. Performed software certification for the Corporate Load which included gathering user requirements, matching business rules to test cases, the creation of test case matrices and data files while documenting system abnormalities using the companies Change Request (CR) System. Analyzed existing software certification methodologies and proposed automated EDI 250 file solutions for testing and validation of revenue-impacted software. Implemented the first field-by-field test approach in the April 2002 Corporate Load for EDI 250 file while documenting numerous errors (CRs). Assist in the formulation of the shipping rules and shipping calendar documents. As the Technical Lead, responsible for providing planning, installation and maintenance of the local network devices, and lab equipment operates as expected.

Network Supervisor

Confidential, Memphis, TN

Responsibilities:

Project Manager/Senior Technical Advisor, Confidential Contract Project Manager, Confidential, Memphis, TN. Project Manager/Systems Administrator, Confidential Contract Project Manager, Confidential, Memphis, TN.