SUMMARY

• Confidential project management professional with 10+ years of progressive experience—including traditional/Waterfall, Agile/Scrum, systems development lifecycle (SDLC), and Lean process improvement
• Adept at process improvement, business analysis/strategy, vendor management, and stakeholder engagement
• Proficient knowledge of project management concepts to manage cost, schedule, scope, risk, change, and deliverables o Self - motivated, goal-driven, influential, and politically savvy with logical-thinking and decision-making expertise o Excellent written/verbal communication, time-management, team-building, and conflict management skills

TECHNICAL SKILLS

Applications: Adobe Acrobat Pro, Google Apps, Microsoft Office 365

Business Systems: netFORUM, PeopleSoft Financials, Personify, UltiPro

Content Management: Adobe CQ5, HTML/CSS, Stellant, Syscom GM6, WordPress

Project Mangement Tools: Asana, Basecamp, dapulse, Teamwork Projects, Toggl, WorkZone

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Project Manager | Enterprise PMO

• Identifies work streams, develops project plans, defines task requirements, and provides direction to project team o Manages project budgets and schedules; tracks deliverables while monitoring and reporting progress to stakeholders
• Directs project closeout—including project delivery, lessons learned, and performance assessment and evaluation o Participates in request for proposal (RFP) planning and development processes for vendors and subcontractors
• Developed and managed 12 project work streams while monitoring a $45M budget for a capital infrastructure project
• Resolved technical issues and integrated 3 rd party training modules into the human resources information system (HRIS)

Confidential, Washington, DC

Consultant (Senior Project Manager/PMO Specialist)

Responsibilities:

• Worked with product owners and business stakeholders to define and prioritize specific business requirements
• Developed project plans, milestones and work streams; monitored updates to adjust integrated project plan accordingly o Identified, coordinated, and managed resources and key stakeholders while ensuring effective change management o Managed senior-level stakeholder expectations, ensuring clear communication regarding issues impacting projects' scope
• Guided implementation of an optimized contact center operation—including identification of staff training needs, integration with business intelligence (BI) systems, and transition of requisite functional assets
• Supported creation and implementation of a governance model to ensure effective project prioritization and delivery
• Developed an end-to-end quality assurance plan to increase efficiencies with improved issue tracking and reporting
• Created a PMO resource library including enterprise resource planning (ERP) system diagrams with analysis and documentation of business rules, user administration, requirements, and consumer journey maps

Confidential, Silver Spring, MD

Senior Governance Specialist (Project/Program Manager)

Responsibilities:

• Responsible for creating work breakdown structures, monitoring milestones, assembling resources, mitigating risks, engaging stakeholders, and executing work plans for project teams of up to 20 members o Functioned as a business analyst to gather requirements, develop business cases, and conduct user acceptance testing (UAT); collaborated with management to synthesize complex ideas from inception through implementation
• Served as an IT change management project leader for specific products and services across the governance portfolio Re-engineered business processes through ongoing evaluation, gap analysis, and aligning goals with technology solutions
• Provided strategic consultation, including program development/management and process improvement best practices
• Steered project team to identify complex business requirements, level of effort (LOE) estimates, and proposing potential solutions (e.g., software platforms, COTS, etc.) for a centralized volunteer management module
• Appointed as scrum master to implement agile methodology and transition team from traditional project management practices—including guiding team to self-organize, educating the product owner, and routinely removing impediments
• Streamlined back and front-end business processes by utilizing a SaaS platform to migrate from a paper-based to an electronic document-based environment; resulted in reduced staff hours and improved internal processing

Confidential, Washington, DC

 Associate (Project Analyst/Project Lead)

Responsibilities:

• Developed and oversaw a $6.4M program budget—including annual planning and forecasting, profits and losses (P&L), resource allocation, contract administration, and financial expense reporting o Collaborated with business analysts, software developers, information architects, and other project managers, providing resource direction, troubleshooting, and quality assurance, and to share optimizations/improvements
• Managed vendor relationships to maintain communication and established strategies for effective vendor engagement o Monitored the quality of solutions and proposed modifications, ensuring products were delivered at a higher quality
• Identified/tracked risks and escalated issues as needed to appropriate stakeholders to insure on-time project delivery
• Effectively guided design, development, testing, and deployment of COTS web applications—including a cloud-based document management repository and a SaaS interactive speaker database
• Led department through a successful migration of web content across 10K+ webpages for an enterprise CMS upgrade
• Directed launch of an online science information forum—including full integration with CRM and social media platform