SUMMARY

IT professional with over 20 years experience in diverse infrastructure environment including UNIX (Solaris, HP, AIX) and Windows platforms. Background in managing and executing IT projects at the server, network and desktop level. Genuine team player committed to positive team development with very strong communication and documentation skills. Excellent problem solver, skilled at resolving complex issues.

AREAS OF EXPERTISE:

• Project Management
• Technical Liaison
• Product Installations
• Systems Administration
• Vendor Management
• Social Media
• Software Development / QA
• Web Development
• Banking & Finance
• Government & Contractors
• Telecommunications

TECHNICAL SKILLS

Operating Systems: Solaris 10, and other flavors of Unix, Window, Skilled in the installation, Configuration and Administration of Sun Solaris 10, Mac OS, Windows, Linux (Red Hat), familiar with FreeBSD, Open BSD.

Applications: MS Project, Visio, MS Office (Word, Excel, PowerPoint), VB .NET, MS Access; Remedy trouble ticket software, Case Management Systems Ticketing, Silk Performer / Silk Test, HP Open View, MGRT, Solstice Admin Suite and SAMBA; Net Apps Storage Area Network and EMC; Radio Transmission; Digital Systems Processing, Satellite Transmission, Networking, PSTN, and Wireless Communications, Broadband, VOIP, TCP/IP, VPN, GSM, UMTS, MapInfo.

Networking / Programming: TCP/IP; LAN/WAN; VPN; SQL Server, C, C++, Java, Shell scripting (Bourne, C shell, Korn), Silk Performer, Silk Test, PERL, HTML, PHP, SQL,minor Oracle 8i.

PROFESSIONAL EXPERIENCE

Confidential, Trenton, NJ

Project Manager

Responsibilities:

• Created, edited and designed a monthly newsletter to inform district LEA's and school principals of all the happenings with innovateNJ, including highlighting innovative programs currently implemented throughout New Jersey.
• Part of the innovateNJ initiative, which supports innovation and practices by fostering and sharing and collaboration throughout the entire Confidential .
• Collaborated with the technology and development team in order to update the (Community, Clearinghouse, initiatives and Latest News section of the) innovateNJ website.
• Coordinated meetings with innovateNJ partnering districts.
• Communicated with customers throughout the development project to manage customer expectations.
• Promoted organizational objectives and mission throughout the 600+ Districts in the State of New Jersey.
• Event Management and Implementation: Cohort 2, Annual Winter Event and innovateNJ District induction.

Confidential, New York, NY

Project Manager

Responsibilities:

• Gathered business requirements, wrote technical specifications, scoped system releases, managed development and release cycles, and coordinated releases with developers and testers.
• Met with potential clients to determine their needs, gather and document requirements.
• Communicated with customers throughout the development project to manage customer expectations.
• Managed design of the project documents to monitor project performance and data stored.
• Worked with small to medium size companies providing affordable web solutions and application development.
• Liaised between clients and developers to resolve issues, and provide project status to clients.
• Manually tested applications and reported errors and suggestions to developers prior to release.

Confidential, New York, NY

Technology Manager

Responsibilities:

• Tracked and resolved technical issues and installed software and hardware for the faculty, staff and students.
• Prioritized and resolved reporting issues using the Autotask ticketing system, with in - house resolution of small issues and escalation of larger high-priority issues to outside vendors and coordinated communication with third-party vendors for resolution of technical issues.
• Coordinated with outside vendors for product installations.
• Provided network monitoring, statistics and error resolution using Confidential remote-management software.
• Coordinated school-wide technology inventory of hardware and software.
• Managed school resources, computer lab usage, projector usage and other hardware utilization.

Confidential, St. Petersburg, FL

Computer Analyst II

Responsibilities:

• Provided technical support to more than 250,000 Internet Banking customers on second-tier team.
• Monitored systems and resolved alarms in a timely manner, documenting errors and escalating issues to managers.
• Performed SQL queries to find specific account information for customers in the Internet banking database.
• Troubleshooting of web browsers, web servers, IIS Logs, Internet Banking applications, credit transaction failures and Mobile Internet banking issues.
• Created documentation for major escalated issues to solve problems in a timely manner.
• Tested web and mobile banking applications to verify and resolve client issues with mobile and Internet banking.

Confidential, San Juan, PR

Project Coordinator

Responsibilities:

• Managed team of 20+ field technicians, managing equipment inventory and warehouse inventory.
• Managed the e911/LMU Installations for the Confidential UMTS and GSM Network at 338 sites.
• Facilitated meetings and conference calls to ensure on-schedule project delivery and ensured all objectives were accomplished in accordance with outlined priorities and service-level agreements.
• Produced project status reports, managed the team and resolved day-to-day issues with emphasis on the SDLC.
• Communicated with clients, sub-contractors and vendors to establish cordial and effective working relationships.
• Managed cost budget to allocate overall cost estimate to individual tasks.
• Reduced overtime by 75%, while decreasing workforce by 20% and increasing productivity by 25%.