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Project Manager Resume

Springfield, OH

SUMMARY

  • Experienced scrum master, project manager, and IT Service Delivery manager using aqile methodology.
  • Managed projects using troubleshooting skills, elicited well - defined requirements, timelines, and testing resulting in successful implementations on time and within budget.
  • Leader in leveraging existing resources, determining return on investment for projects, identifying potential risks and issues, originating alternatives and solutions.
  • Participated in software testing and assisted in communicating changes to the user community.
  • Increased adoption of projects through change management, solicited stakeholder input on requirements and training.

PROFESSIONAL EXPERIENCE

Project manager

Confidential, Springfield, OH

Responsibilities:

  • Managed 5 direct reports (3 virtual) and 2 external vendors, budget of ~$1M. Team was regularly recognized for highest performance within the organization.
  • Conducted regular team meetings and provided feedback on tasks Conducted performance evaluations Defined goals and KPIs for bonuses
  • Created developmental plans for resources, focusing on continuous improvement.
  • Managed agile project (Kanban) for MS Dynamics GP version upgrade to 10.0.
  • Developed and implemented web-based customer portal and mobile technology for crane inspectors and technicians.
  • Project completed ahead of schedule.
  • Conducted daily scrum meetings and gathered feedback on tasks.
  • Addressed impediments when needed.
  • Maintained product backlog and worked with product owner to prioritize items.
  • Created and tracked relevant metrics.
  • Coached teams on continuous improvement based upon agile best practices.
  • Facilitated product planning meetings, demos, retrospectives Participated in software testing and assisted in communicating changes to the user community.
  • Managed agile project (Kanban) for upgrade to Windows Server 2008 in Citrix environment in new Confidential data center.
  • Project completed ahead of schedule.
  • Supervised junior personnel conducting daily SQL server 2008 administrative tasks and assisted in issue resolution when necessary.
  • Created documentation when required.
  • Regularly communicated business initiatives from stakeholders to other areas of the IT group.
  • Trained team members on new IT ticketing system ( Confidential )
  • Monitored status of all Confidential support tickets assigned to team and assisted in resolving and escalating as necessary.
  • Averaged 500 incidents/month with 98% meeting defined SLA.
  • Provided monthly status reports and analysis to regional head of IT.
  • Collaborated with counterparts in European and Asian regions to replicate the success of the American Business Application Support team with their local personnel.
  • Collaborated with multi-departmental team (executives, legal, operations) to provide business intelligence for Department of Justice about a $1B Konecranes acquisition.
  • Wrote numerous SQL 2008 stored procedures to export master data from MS Dynamics GP into Siebel Field Service using SSIS packages.

Confidential, Springfield, OH

Application Support Specialist

Responsibilities:

  • Managed implementation of Citrix-based MS Dynamics GP environment in US region.
  • Managed project to migrate distributed data from 60 US branches into MS Dynamics.
  • Implemented IT ticketing system in US region (Track-IT).
  • Successfully recovered primary US Dynamics GP database after catastrophic failure with no workable backup media.
  • Responsible for daily administrative tasks around MS Dynamics GP system. o MS SQL server 2005 administration for 10 1TB databases
  • Wrote hundreds of SQL stored procedures and Crystal reports for data analysis and operative reporting
  • User administration
  • Troubleshooting application transaction errors o Monthly application and database maintenance o Server and query performance tuning
  • Automating maintenance jobs o Cluster monitoring
  • Performance monitoring and backup/recovery
  • Managed Dynamics GP implementation to four offices in Australia and New Zealand.
  • Managed project for MS Dynamics GP version upgrade to 7.5, which involved a complete redesign of the application’s user security model as well as upgrades to the versions of SQL Server, Windows Server and Citrix and a move to a new data center provider (HP).
  • Acted as liaison between business stakeholders and external subcontractor to define, develop and implement customizations and managed the completion of these projects.

Confidential, Springfield, OH

Technical Support Analyst

Responsibilities:

  • Sole person responsible for responding to IT support requests from 800 internal customers in the United States and administration of internally-developed FoxPro application for finance and service operations (Branchman).
  • Standard issues included hardware, network, email, etc.
  • Coordinated with subcontractors to handle overflow cases.

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