Project manager Resume Springfield, OH - Hire IT People

SUMMARY

Experienced scrum master, project manager, and IT Service Delivery manager using aqile methodology.
Managed projects using troubleshooting skills, elicited well - defined requirements, timelines, and testing resulting in successful implementations on time and within budget.
Leader in leveraging existing resources, determining return on investment for projects, identifying potential risks and issues, originating alternatives and solutions.
Participated in software testing and assisted in communicating changes to the user community.
Increased adoption of projects through change management, solicited stakeholder input on requirements and training.

PROFESSIONAL EXPERIENCE

Project manager

Confidential, Springfield, OH

Responsibilities:

Managed 5 direct reports (3 virtual) and 2 external vendors, budget of ~$1M. Team was regularly recognized for highest performance within the organization.
Conducted regular team meetings and provided feedback on tasks Conducted performance evaluations Defined goals and KPIs for bonuses
Created developmental plans for resources, focusing on continuous improvement.
Managed agile project (Kanban) for MS Dynamics GP version upgrade to 10.0.
Developed and implemented web-based customer portal and mobile technology for crane inspectors and technicians.
Project completed ahead of schedule.
Conducted daily scrum meetings and gathered feedback on tasks.
Addressed impediments when needed.
Maintained product backlog and worked with product owner to prioritize items.
Created and tracked relevant metrics.
Coached teams on continuous improvement based upon agile best practices.
Facilitated product planning meetings, demos, retrospectives Participated in software testing and assisted in communicating changes to the user community.
Managed agile project (Kanban) for upgrade to Windows Server 2008 in Citrix environment in new Confidential data center.
Project completed ahead of schedule.
Supervised junior personnel conducting daily SQL server 2008 administrative tasks and assisted in issue resolution when necessary.
Created documentation when required.
Regularly communicated business initiatives from stakeholders to other areas of the IT group.
Trained team members on new IT ticketing system ( Confidential )
Monitored status of all Confidential support tickets assigned to team and assisted in resolving and escalating as necessary.
Averaged 500 incidents/month with 98% meeting defined SLA.
Provided monthly status reports and analysis to regional head of IT.
Collaborated with counterparts in European and Asian regions to replicate the success of the American Business Application Support team with their local personnel.
Collaborated with multi-departmental team (executives, legal, operations) to provide business intelligence for Department of Justice about a $1B Konecranes acquisition.
Wrote numerous SQL 2008 stored procedures to export master data from MS Dynamics GP into Siebel Field Service using SSIS packages.

Confidential, Springfield, OH

Application Support Specialist

Responsibilities:

Managed implementation of Citrix-based MS Dynamics GP environment in US region.
Managed project to migrate distributed data from 60 US branches into MS Dynamics.
Implemented IT ticketing system in US region (Track-IT).
Successfully recovered primary US Dynamics GP database after catastrophic failure with no workable backup media.
Responsible for daily administrative tasks around MS Dynamics GP system. o MS SQL server 2005 administration for 10 1TB databases
Wrote hundreds of SQL stored procedures and Crystal reports for data analysis and operative reporting
User administration
Troubleshooting application transaction errors o Monthly application and database maintenance o Server and query performance tuning
Automating maintenance jobs o Cluster monitoring
Performance monitoring and backup/recovery
Managed Dynamics GP implementation to four offices in Australia and New Zealand.
Managed project for MS Dynamics GP version upgrade to 7.5, which involved a complete redesign of the application’s user security model as well as upgrades to the versions of SQL Server, Windows Server and Citrix and a move to a new data center provider (HP).
Acted as liaison between business stakeholders and external subcontractor to define, develop and implement customizations and managed the completion of these projects.

Confidential, Springfield, OH

Technical Support Analyst

Responsibilities:

Sole person responsible for responding to IT support requests from 800 internal customers in the United States and administration of internally-developed FoxPro application for finance and service operations (Branchman).
Standard issues included hardware, network, email, etc.
Coordinated with subcontractors to handle overflow cases.

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Project Manager Resume

Springfield, OH

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