SUMMARY

• A certified management professional with 20 plus years of both start - up and Fortune 100 experience and proven successes in managing very large, multi-year programs in the insurance, financial, telecommunications, engineering and healthcare industries, and in identifying, proposing and implementing innovative technologies.
• Accomplished leader with extensive experience in business integration and technology solutions using strong operations, systems integration, project management, process management, information technology, business improvement and human resource management skills with a focus on customer satisfaction.
• Responsible for projects ranging from $16B for Shell, to investor-funded startup projects, Avreo, with budgets of $2M and responsible for P&L statements, and employee staffs as large as 251 professionals.
• Led collaborative cross-functional teams across multiple geographic locations. Traveled internationally while managing global programs. Consistently achieved and exceeded assigned P&L and revenue growth targets and goals including an Operating Asset Effectiveness (OAE-II) of 85% for Energizer's manufacturing plants worldwide.
• Managed portfolios of 250+ projects. Managed new product development with team members from branding, marketing, packaging, engineering and sales. Built 5 Disaster Recovery Systems/ Business Continuity Management (DRS/BCM) plans. Built 3 entire Data Centers. Experienced with mergers, acquisitions and divestitures.

AREAS OF EXPERTISE

• Infrastructure Project Life Cycle (IPLC)
• System Development Life Cycle (SDLC) Agile/Scrum
• Waterfall Methodologies
• Project Management
• Coaching and Mentorship Project
• Program and Portfolio Management
• Enterprise and Global Program Management
• Excellent problem-solving abilities Project Financial and Cost Benefit Analysis ITIL and Lean Six Sigma

PROFESSIONAL EXPERIENCE

Program Manager

Confidential, Oakbrook Terrace, IL

Responsibilities:

• Implement VMware ESXi hosts, NSX virtual networking security software, along with Palo Alto smart firewalls. Use Layer 2 Adjacency for networking/firewalls that will allow for dual active systems, with identical IP addresses for secondary DR system.
• Achieve High Availability for all servers so that failure of any server will immediately be picked up by the duplicate server Confidential the DR data center. Due to a distance of only 10 miles between data centers, affording only .5 milliseconds of signal transmission latency, achieve synchronous writing of all customer transactions to duplicate databases.
• Terminate and decommission hosted data center that did not provide adequate DR and BC services.
• Managed the rebranding and right-sizing of contracts for all security tools and applications and deployed upgrades on new servers in the Confidential data center after separation from Confidential (Seattle) and acquisition by Confidential .
• This included Confidential replacement of Juniper internal and CheckPoint perimeter firewalls with Palo Alto smart firewalls for internal and perimeter monitoring. I worked with Legal, the Application Vendors and IT to build and deploy the virtual servers and install/test the upgraded Security Applications.
• Managed the process to renew contracts with existing providers, such as Tech Mahindra (TechM) and the RFI/RFQ/RFP process to select a new MSSP (Managed Security Service Provider) Digital Hands with Confidential & Confidential . Worked with Legal to structure contract, Finance for approval of budgeted funds and Purchasing to release P.O. Managed the on-boarding, training and integration of our Incident Management, Trouble Ticket tracking system and wireless alerts for Security Breaches.
• I authored white papers entitled, "A Guide for the Incident Response Team in the Proper Handling of Malware", "Encrypting and Password Protecting Files", "Secure Printing", "Securing the Web Browser" (for Internet Explorer, Chrome and Firefox - we didn' Confidential use iOS) and developed a "Cryptographic Key Generation and Management Process" that allowed for termination of an expensive contract with Venafi, the prior Key service provider. I also authored monthly "InfoSec Insights" flyers distributed via email to all employees and posted on bulletin boards on each floor.

Senior Program Manager

Confidential, Itasca, IL

Responsibilities:

• Provider Recovery/Claims and Cost Containment Project for Confidential of Tennessee, in Chattanooga. This two-month "evaluation/discovery" Proposal Generation project justified a longer term (1yr.) Implementation Project to be initiated in July, 2016, with the new fiscal budget and after socializing the recommended reorganization.
• I managed a Team of subject matter experts that converged in Chattanooga weekly, from Seattle, Oklahoma, Maryland and Chicago, flying in on Sun evenings and back home on Thu evenings.
• My contributions were in developing a SOW, Scope, Project Schedule, Scheduling Meetings, Compiling all notes and recordings, capturing process flows/developing more streamlined processes, tracking/controlling travel expenses and creating the PPT slide decks with Team collaboration.

Senior Program Manager

Confidential, Lincolnshire, IL

Responsibilities:

• Managed the largest individual Infrastructure Projects - including Walgreens' first deployment to the cloud. Performed a comprehensive RFI, RFP, RFQ selection process and built 3 environments (Dev, Test and Prod) on the MS Azure Cloud. PHI and PII data ensured that Legal, Data Governance, Security and Disaster Recovery resources on the Team reviewed every decision. Used OAM (Oracle Access Manager) residing within the datacenters, which communicated with NetIQ Identity Manager on the Webservers to provide a pass-thru proxy allowing for authentication within the secure Walgreens network before end users could access the cloud environment. All authentication, and all data was encrypted in transit and Confidential rest, including within the databases, using SQL TDE (Transparent Data Encryption), a native encryption that does not impact performance.
• Managed the internal IT Transformation Program for the merger of Walgreens with Alliance Boots. This included the identification of common stack applications per department, plus MS Outlook email, Active Directory, MS Office 365, SharePoint, etc. The program also revamped how IT interacted with the Business to ensure a closer alliance with openness, transparency and budgeting for IT capacity planning based on forecasting of Annual Project Portfolios.
• Managed the "One Walgreens" Program with quarterly releases for new applications and upgrades to existing applications to all 8800 stores nationwide. (15-20 Projects per Release.) Concurrently managed the "Loyalty - Balance Rewards" Program. (5-10 Projects per quarterly Release.) Deployed Automated Guided Vehicles Confidential 5 warehouses.
• Managed the deployment of EPIC and EMR (Electronic Medical Records) to 8800 stores across the nation, accessed by 70K providers and with an average of 125K transactions per day.

Senior Program Manager

Confidential, Chicago, IL

Responsibilities:

• Built and tested a Disaster Recovery System/Business Continuity Management plan (DRS/BCM.) Procured, built and configured a duplicate Mainframe Computing System Confidential a Secondary Datacenter and successfully failed it over and back with no issues.
• Managed an IBM Team of 6/ Northern Trust staff of 31, to configure and deploy IBM's GDPS/GM (Globally Dispersed Parallel Sysplex/Global Mirror) to write all transactions to duplicate LPARs on the new Secondary Mainframe. Workstreams included, Procurement of Second Mainframe, Deployment of GDPS, and Development of a Business Continuity Management (BCM) plan.

Senior Program Manager

Confidential, Chicago, IL

Responsibilities:

• Managed approximately 200-300 Enterprise-level Projects and Programs that included both Infrastructure and Applications Development components and provided Project Management support for all Human Resource (HR) projects, which included not only IT/HR related projects, but also such things as organizing a Walkathon or a Health Fair and tracking training schedules for HIPAA, Security, Ethics, Diversity, and including drawing floor plans in Visio for periodic Health Fair layouts/arrangements, etc.
• Built 2 Disaster Recovery Systems (DRS) and Business Continuity Management (BCM) plans, one for the Federal Employee Plan in Columbia, SC Confidential CDS Datacenter and one for BCBS Association in Shelbyville, KY Confidential NGS Datacenter.
• Managed the multi-year, Business Protection Services, Server Hardening and Remediation Project for 468 Windows Linux Servers.
• Managed the POC's to select a higher performing database as necessary to form a new company, BHI (Blue Health Intelligence). First performed an RFI process and selected Netezza and Vertica to compare performance in POCs, then did an RFP, and RFQ process, which selected Vertica. Migrated a 50Petabyte database from DB2 to Vertica, as an enabler for BHI, with great success.
• Managed the Unisys Stealth pilot and implementation projects. Stealth, initially developed for the DOD, encrypts all data in flight and Confidential rest with almost negligible application performance degradation.
• Managed the Network Segmentation Project to isolate the HIPAA defined "Clearing House" BlueExchange (handles PHI transactions between all Blues Plans) and the Enterprise Data Warehouse, behind 5 concentric firewalls (Cisco ASA Next-Gen) with other firewall segments protecting assets of decreasing value and risk.

Senior Program Manager

Confidential, Chicago, IL

Responsibilities:

• Merged the IT and Business Applications of Country Confidential into Confidential, including 7 Datacenters and 13 Server Closets. Required a close alliance with Business Units to identify critical applications, migrate them in priority order based on SLA's and to provide training for BAC staff. Managed a Team of 12 Project Managers, for this program, with only one in Chicago.

Senior Project Manager

Confidential, Madison, WI

Responsibilities:

• Managed projects for multiple Insurance Lines of Business.

Senior Program Manager

Confidential, Madison, WI

Responsibilities:

• 2nd Gen Enterprise Computing Upgrade Program - upgraded all hardware and all applications for the Enterprise (migrated from mainframe AS400s to IBM x86 Wintel blade distributed processing.)

Senior Project Manager

Confidential, Madison, WI

Responsibilities:

• Managed projects for various Insurance Lines of Business.

Senior Project Manager

Confidential, St. Louis, MO

Responsibilities:

• Managed the development of the On-line Order Management System (OMS) for Residential, Business and Commercial Accounts, and the "Lightspeed" project, the first deployment of Fiber to the Premises (FTTP.)

Global Program Manager

Confidential, Cleveland, OH

Responsibilities:

• LEAP Program - global travel to achieve 85% Operating Asset Effectiveness (OAE-II) for all of Energizer's plants worldwide.
• Managed a portfolio of 250+ projects in the Labor, Equipment and Asset Productivity (LEAP) Program, surpassing goal of 85% Operating Asset Effectiveness (OAE-II) in all plants in China, Singapore, Philippines, Switzerland, France, MO, NC, and Texas.
• Worked with HR and American College Testing (ACT) to develop skills testing and annual performance reviews as I transitioned all Manufacturing Plants from periodic COLA (Cost of Living) salary increases to Pay-for-Performance.
• Stood with the Plant Manager and the HR Manager and addressed the entire Plant population to explain why we were moving to 24/7 operations with 3 shifts.
• Implemented enhanced job training so all operators could maintain equipment and provided training in root cause analysis using Pareto Analysis and Fish Bone Diagrams. Trained operators in use of Six Sigma to remove 7 forms of waste.
• Used time and motion studies to identify the most efficient set of steps for each operator along the line and videotaped to train all operators.
• Implemented SAP modules: Svc & Asset Mgt., SEM, SCM, SCPM, PLM, and TEM for Energizer's Manufacturing Plants.
• Implemented a Vendor Qualifying and Management system with a formalized RFI/RFP/RFQ process.
• Implemented Automated Guided Vehicles for materials and final products throughout manufacturing plants and warehouses.

Senior Project Manager

Confidential, Chesterfield, MO

Responsibilities:

• Developed a Project Management process for the Marketing Department.
• Engineered and designed a new battery charger.

Senior Project Manager

Confidential, St. Louis, MO

Responsibilities:

• Managed the development of the eRepair Network Customer Service Center (NCSC) "Create/Update Ticket" for Confidential Services.

Senior Project Manager

Confidential, Chicago, IL

Responsibilities:

• Installed musculoskeletal/ Confidential systems across the country (Florida, Manhattan Island, San Diego, Washington State) and as Professional Services Manager, supervised a Team of 6 installers, 3 dispatchers, and 4 application developers.
• Deployed a suite of applications which included Medstrat OrthoView, Cedara Viewer, EPIC for access to patient Electronic Medical Records and interfaced with all other existing imaging systems in the enterprise, including MRI, CT, Ultrasound, etc.

Director

Confidential, New Orleans, LA

Responsibilities:

• Confidential was New Orleans longest established bank with branches in only Louisiana, Texas and Mississippi.
• I formed the PMO to develop the web presence for the bank, and also built the Disaster Recovery System/Business Continuity Management (DRS/BCM) plan that failed-over successfully during Hurricane Katrina from New Orleans to Shreveport, LA in September 2005.
• Developed a Guideline for Working with Vendors and Contractors - I authored a document to provide guidance in working with outside vendors and contractors, which included standard documents, such as a non-disclosure agreement (NDA), request for information (RFI), request for proposal (RFP) and a request for quotation (RFQ), along with a comprehensive Decision Matrix for final selection.

Product Manager/Project Manager

Confidential, New Orleans, LA

Responsibilities:

• Avreo was an Internet startup company that developed and marketed the first web-based digital image and information systems for the healthcare industry. Our software became the basis for all digital capture of medical diagnostic imaging for all modalities - MR, CT, CR, Ultra-sound, PET, Nuclear Med, Fluoroscopy, etc. I was Product/Project Mgr., HR Director/Hiring Mgr., Patent Writer, etc.

Manager of CAE/CAD Technology Projects

Confidential, New Orleans, LA

Responsibilities:

• Managed the deployment, integration and training for the Engineering Division, of the SAP R/3 PLM (Product Lifecycle Management) solution module including Planning & Maintaining Projects in SAP. Managed the Technology Evaluation & Selection Team (TEST).
• Introduced CAD and retired 300 Drafting Boards; developed 22 CAE applications (CFD, SESAS, 3-D Seismic, & Engr. Model Animation.)
• Managed the build-out of Datacenters, MCCs and Control Rooms for Shell with specific knowledge of requirements for filtered, uninterruptible power using UPS, battery backups and diesel motor-generator sets, environmental consideration for temperature and humidity, Halon dump fire control systems, HEPA (High Efficiency Particulate Air) filters, the pros and cons of underfloor vs. overhead cable raceways, the theories behind hot/cold aisles, and comprehensive security.
• Managed all Power, Lighting and Controls for deep water projects worldwide.