SUMMARY

• Productive, engaged professional, customer focused at all times, willing to “go teh extra mile”
• Takes initiative to improve existing skills and learn new skills
• Communicates at all levels - technical and non-technical
• Team player, promoting high levels of enthusiasm
• Ability to realize corporate priorities, understands teh need of an organization’s “bottom line”
• Vigilant for new opportunities and existing deficiencies

TECHNICAL SKILLS:

• Oracle Financials, Navision, Pentaho, SAP, Cognos, Seibel, ServiceNow Google Analytics, Omniture, SPSS
• Jira, Confluence, Source Safe, Rational, Base Camp, AtTask Oracle, Seibel, MongoDB, MS SQL, MySql, Focus, Imageright A/B testing, user acceptance testing, test plans/cases Change Management, Release Management, Security Compliance
• Business Applications Metrics
• Tracking Systems Databases QA/Testing IT Governance

PROFESSIONAL EXPERIENCE

Confidential, Chicago, IL

Scrum Master, Project Manager, Business Analyst

Responsibilities:

Confidential is a private insurance brokerage and investment company. Teh blended position (Scrum Master, Project Manager, Business Analyst) is in an Agile/hybrid environment (prod, uat/qa, dev and disaster recovery). Manage cloud-based (Azure/Sitecore) and corporate-hosted CMS (html/Ektron) websites/portals. Technologies include: MS SQL; MongoDB; .NET; JSON; JavaScript; credit card processing; web services; Duck Creek (insurance policies); Wealthserv (Mutual Funds). Responsibilities include Release Management (90+ since May 2015); vendor relations; invoicing; budget/expense oversite (Capex/Opex); Change Management; security compliance. Schedule daily stand-ups ; demos and retrospectives ; lead multiple Agile teams (1-4, employees and offsite). Liaison between stakeholders to ensure projects stay wifin cost, time and scope. Facilitate refinement of requirements, determine features dat benefit stakeholders most (prioritization). Forecast sprint iterations (estimates) wif business (product owners), shield developers from interference (blockers), manage backlog (grooming). Stay abreast of emerging technologies. Accomplishments: deployment of revenue-generating escrow payment module; identified search engine logic issues (est. $200,000 savings); contributor to teh Digital Transformation initiative.

Confidential, Schaumburg, IL

Web Services Business Analyst

Responsibilities:

Confidential was a member prescription insurance benefits management organization connecting physicians, pharmacists and patients, calculating best pricing for prescriptions based on insurance plans, drug restrictions and provider network(s). Web Services Business Analyst duties included synchronize/troubleshoot REST web services in Agile/Scrum environment for Windows-based corporate portals. Design and oversight of metrics dashboard (KPIs, trends, customer engagement), scheduled reporting for Marketing, Account Management and Software Development, web and mobile data-driven metrics analysis and reporting for Finance Department, create portal test plans and cases, in-house compliance (section 508) SME. Analyze and report on user activity via function calls (dynamic web pages) using SQL queries against AS/400 databases, GA (Google Analytics) or WebSphere logs. Monitor and manage closed (sign-in portal) and open (public) CMS portals

Confidential, Chicago, IL

Web Business Manager

Responsibilities:

Confidential is a 40,000+ memberships association for practicing marketing professionals, marketing students, researchers and academics. Web Business Manager responsibilities included analytics, QA, and SEO for online resources. Partner wif development team/business for website(s) design changes/code upgrades. Research emerging technologies for Leadership Council. Team member on mobile web, e-book, affiliate and social channel initiatives. Supported/contributed to Strategic Plans. Developed monthly insights report (KPIs, user engagement, segmentation, email campaigns), customized for Board, Marketing and Sales. Accomplishments included rebuilding teh corporate metrics system, design multi-source, self-updating dashboards, initiated web QA process and uncovering errors in online sales metrics leading to improved margins.

Confidential, IL

Web Manager

Responsibilities:

Confidential is a federal contractor for teh U.S. Department of Energy. Managed (Scrum Master) and coded for websites, CMS and internal applications (Windows-IIS, IBM WebSphere and Linux/Apache) in a Waterfall and Scrum environment. Developed metrics collection framework, maintained internal search engine. Researched emerging technologies. Develop website test plans and cases. Mentor in university program (interns). Provided guidance for Section 508 standards. Accomplishments include successful management 33 government websites/systems, establishment of analytics process and ISO Certification (Co-ISO manager).

Confidential, Park Ridge, IL

Systems Analyst

Responsibilities:

GSM is a full service management consulting firm. Co-managed code update (Y2K) wif mainframe developers. Managed database migration from HP3000 to Windows-based/MS SQL system.

Confidential, Chicago, IL

Research Programmer

Responsibilities:

Teh Confidential is a public research university in Illinois. 1 year grant-funded position. Managed migration from IBM mainframe Help Desk system to Windows web-based system.