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Senior Manager Resume

Reston, VirginiA

Application Development and Project Management

Progressive, solutions-driven, customer-focused IT professional successful in leveraging software assets to build corporate and market value. Combines strong business sharpness with the ability to assemble and lead technical development teams through the complex processes of software management, application design, development, acquisition, deployment, and integration. Track record of success in process improvement, business analysis, IT security, and software development lifecycle methodology adherence. Top-flight performance in leading teams to peak performance.

  • Software Management & Implementation
  • IT Strategy
  • System Analysis, Design & Development
  • System Improvement
  • Procedure Development
  • Vendor Relations
  • Regulatory Compliance
  • Workforce Planning
  • Team Leadership
  • Staff Development & Motivation


Confidential, Pittsburgh, PA 2000 to 2009
Largest drug store chain in the United States and second largest Pharmacy Benefit Manager (PBM).

Technology Advisor - Confidential (2008 to 2009)
Selected by senior management to spearhead all aspects of healthcare data confidentiality, security, and reliability aligned with HIPAA policies and procedures. Worked in coordination with corporate leadership and regulatory agencies to investigate and resolve HIPAA privacy complaints. Led teams to design, develop, implement, support, and continuously improve corporate database security.

  • Protected specific corporate databases by orchestrating all aspects of data access security.
  • Ensured constant merit of technology systems and data by monitoring, analyzing, and reporting on legislative and regulatory changes to determine direct impact to ongoing business operations.
  • Made certain all releases of sensitive medical information aligned with corporate guidelines by reviewing and approving HIPAA disclosure reports.

Manager, Client Systems and Compliance (2000 to 2008)
Joined organization to serve as liaison between the business operations team and the technology systems group. Organized events and activities related to external user FTP access as well as development and maintenance of the corporate website. Directed day-to-day prioritization of client-application problem resolution and collaborated on long-term systems development goals.

  • Harmonized all HIPAA matters with corporate applications and operations by functioning as liaison between corporate management, clients, and federal agencies concerning guidelines and regulations.
  • Assured high-level of approval procedures to access key Pharmacare systems and data by managing the security administration for all clients.
  • Supported PHARMACARE PBM ISO process while serving as Lead Internal Auditor as well as Division Controller for SAS 70.
  • Positioned company for long-term compliancy success by personally creating the Client Systems department and the Privacy Office; served as "gatekeeper" for external and internal access to the corporate applications, including FTP processes for core data transfers.

Confidential, Reston, Virginia 1998 to 1999
Provides complete program management and operations services to state, local, and federal governments.

Senior Manager
Hired to be a key technical and project management contributor in the nationwide development, maintenance, and ongoing support of client systems and procedures.

  • Played a significant and highly visible role in client support activities by traveling extensively to nationwide client sites for problem determination and resolution.
  • Orchestrated client on-site activities and events by spearheading client interaction and rapport building while leading in-depth technical aspects of root cause analysis.

Confidential- Computer Delivery Services, Pittsburgh, PA 1991 to 1999
Provided third party liability services to state governments; recouped money for the state Medicaid divisions

Consulting Manager (1997 to 1999)
Senior Project Liaison & Application Development Manager (1992 to 1997)
Migrated to Confidential after outsourced third party liability services being provided to multiple state governments was absorbed in-house and CDS services were no linger contracted. Personally and independently led core actions to create process between state agencies and insurance companies aligned with recouping money for Medicaid agencies.

  • Recovered more than $200M for the State of Pennsylvania by leading projects to identify patients having private insurance coverage where Medicaid benefits were also provided and reclaiming State funding.
  • Co-cultivated and nurtured strong relationship with Deloitte and Touche operational management by harmonizing creation of Project Liaison department; function in consultant and account management capacity to develop, implement, and maintain sophisticated applications.
  • Positioned CDS for long-term technical operations success by serving as Application Development Manager and assembling the entire IT department, including recruiting, hiring, policies, procedures, and specific training such as TPL functionality.

Additional experience includes roles as Information Systems Manager at Blue Cross of Western Pennsylvania and Senior Systems Consultant at Kelly Computer Services.


Master of Science in Information Science.
Bachelor of Science in Business Administration.
Associates of Science in Systems Management.



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