Executive Program Manager Resume
Hoffman Estates, IL
SUMMARY
Skilled Senior Program and Project Executive with proven expertise in delivering broad and complex projects on - time and on-budget. Real world, hands-on, enterprise experience in several industries including telco, retail, and financial. Skilled in deploying highly complex, real-time, “Big Data,” quantitative and analytics environments to drive real-time decision making. Effective collaborator and manager with outside agencies, sponsors, and vendors to drive ROI and innovation.
PROFESSIONAL EXPERIENCE
Confidential
Executive Program Manager
Responsibilities:
- Managed overall client relationship.
- Responsible for BRDs and FSDs.
- Re-platformed customer data warehouse.
- Managed adherence to project requirements and timelines for all vendors.
- Introduced and utilized JIRA to Data Warehouse group.
- Managed deployment of CRM and real-time MDM/Customer Hub system.
- Increased worker productivity by instituting a work load prioritization and management process
Confidential
Interim DM Program Leadership
Responsibilities:
- Established consultative, value based, working relationship between the analytics and DM teams.
- Introduced targeting strategy combining sophisticated statistical modeling with pro forma financials to maximize financial return
- Deployed models to estimate attrition likelihood and financial risk to Confidential from Confidential providers
- (prior to USC offering iPhones) and developed rate switching models.
Confidential
Inventor and Founder
Responsibilities:
- Invented and pursuing a patent on a “real-time,” big data system, process, and mobile application that allows brick and mortar retailers to complete with on-line retailers based on the retailer’s current financial status and competitive factors.
Confidential, Hoffman Estates, IL
Divisional Vice President
Responsibilities:
- Program management from scope definition to development to operation, of real-time Loyalty Platform for all loyalty transactions occurring Confidential and all On-Line channels.
- (7X halo effect for redemption spend)
- Created technology and business steering committees.
- Created executive steering committee for conflict escalation and resolution.
- Managed Loyalty relationship with Epsilon (~$10MM annual budget)
- Managed PMO within Confidential corporate marketing department. (~$50MM annual budget)
- Developed and managed roll-out and utilization of actionable member level segmentation combining both behavioral and attitudinal indicators yielding incremental sales through test and learn campaigns.
- Contact strategy and performance measurement for over 3 billion emails and 700 million annual targeted POS interactions/transactions to support $400MM incremental profit business case.
Partner
Confidential, Charlotte, NC
Responsibilities:
- P&L responsibility for CRM business and technology consulting team (Revenue target ~$8 MM)
- Staffing responsibilities for all CRM projects
- Responsible for team professional development and training.
- Support Confidential sales team as subject matter expert in CRM
Senior Manager
Confidential, Charlotte, NC
Responsibilities:
- Owned Analytical Hub Confidential Ford for Explorer Launch yielding significant lift in sales over control
- Managed DM activities and analytics as part of $2B BPO Confidential resulting in increased yield and expense control.
- Created first ever B2B portal and sales model Confidential .
- Participate in sales teams to close new business for The Firm.
Senior Business Consultant
Confidential, Charlotte, NC
Responsibilities:
- Managed complex database and direct marketing consulting with diverse cross section of Confidential .
Confidential
VP and Manager
Responsibilities:
- Group manager responsible for implementation of all direct marketing for deposits & capital management.
Confidential, Parsippany, NJ
Database Marketing Consultant
Responsibilities:
- Provided on-site program and project management services for D&B’s largest database marketing client, The Confidential .
Confidential, Charlotte, NC
Database Marketing Analytical Consultant
Responsibilities:
- Developed actionable and quantifiable data based marketing campaigns for client institutions.
Confidential, Wilson, NC
Assistant Vice President and Marketing Database Manager
Responsibilities:
- Developed, installed, and managed bank’s first database marketing system.