Executive Program Manager Resume Hoffman Estates, IL - Hire IT People

SUMMARY

Skilled Senior Program and Project Executive with proven expertise in delivering broad and complex projects on - time and on-budget. Real world, hands-on, enterprise experience in several industries including telco, retail, and financial. Skilled in deploying highly complex, real-time, “Big Data,” quantitative and analytics environments to drive real-time decision making. Effective collaborator and manager with outside agencies, sponsors, and vendors to drive ROI and innovation.

PROFESSIONAL EXPERIENCE

Confidential

Executive Program Manager

Responsibilities:

Managed overall client relationship.
Responsible for BRDs and FSDs.
Re-platformed customer data warehouse.
Managed adherence to project requirements and timelines for all vendors.
Introduced and utilized JIRA to Data Warehouse group.
Managed deployment of CRM and real-time MDM/Customer Hub system.
Increased worker productivity by instituting a work load prioritization and management process

Confidential

Interim DM Program Leadership

Responsibilities:

Established consultative, value based, working relationship between the analytics and DM teams.
Introduced targeting strategy combining sophisticated statistical modeling with pro forma financials to maximize financial return
Deployed models to estimate attrition likelihood and financial risk to Confidential from Confidential providers
(prior to USC offering iPhones) and developed rate switching models.

Confidential

Inventor and Founder

Responsibilities:

Invented and pursuing a patent on a “real-time,” big data system, process, and mobile application that allows brick and mortar retailers to complete with on-line retailers based on the retailer’s current financial status and competitive factors.

Confidential, Hoffman Estates, IL

Divisional Vice President

Responsibilities:

Program management from scope definition to development to operation, of real-time Loyalty Platform for all loyalty transactions occurring Confidential and all On-Line channels.
(7X halo effect for redemption spend)
Created technology and business steering committees.
Created executive steering committee for conflict escalation and resolution.
Managed Loyalty relationship with Epsilon (~$10MM annual budget)
Managed PMO within Confidential corporate marketing department. (~$50MM annual budget)
Developed and managed roll-out and utilization of actionable member level segmentation combining both behavioral and attitudinal indicators yielding incremental sales through test and learn campaigns.
Contact strategy and performance measurement for over 3 billion emails and 700 million annual targeted POS interactions/transactions to support $400MM incremental profit business case.

Partner

Confidential, Charlotte, NC

Responsibilities:

P&L responsibility for CRM business and technology consulting team (Revenue target ~$8 MM)
Staffing responsibilities for all CRM projects
Responsible for team professional development and training.
Support Confidential sales team as subject matter expert in CRM

Senior Manager

Confidential, Charlotte, NC

Responsibilities:

Owned Analytical Hub Confidential Ford for Explorer Launch yielding significant lift in sales over control
Managed DM activities and analytics as part of $2B BPO Confidential resulting in increased yield and expense control.
Created first ever B2B portal and sales model Confidential .
Participate in sales teams to close new business for The Firm.

Senior Business Consultant

Confidential, Charlotte, NC

Responsibilities:

Managed complex database and direct marketing consulting with diverse cross section of Confidential .

Confidential

VP and Manager

Responsibilities:

Group manager responsible for implementation of all direct marketing for deposits & capital management.

Confidential, Parsippany, NJ

Database Marketing Consultant

Responsibilities:

Provided on-site program and project management services for D&B’s largest database marketing client, The Confidential .

Confidential, Charlotte, NC

Database Marketing Analytical Consultant

Responsibilities:

Developed actionable and quantifiable data based marketing campaigns for client institutions.

Confidential, Wilson, NC

Assistant Vice President and Marketing Database Manager

Responsibilities:

Developed, installed, and managed bank’s first database marketing system.

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Executive Program Manager Resume

Hoffman Estates, IL

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