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Product & Implementation Analyst (aml Manager & Fraud Manager) Resume

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Alpharetta, GA

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SUMMARY

Fraud/AML professional with IT, project management, reporting, and marketing background. Adept with providing technology and design solutions to support strategy objectives.

TECHNICAL SKILLS

  • HTML
  • Access
  • Excel
  • PowerPoint
  • Visio
  • Word
  • Acrobat
  • Photoshop Visual Studio/SQL
  • SAS
  • Cognos Business Analytics
  • Crystal Reports

PROFESSIONAL EXPERIENCE

Confidential, Alpharetta, GA

Product & Implementation Analyst (AML Manager & Fraud Manager)

Responsibilities:

  • Advise clients on product setup options based on my professional anti - money laundering expertise and the bank’s respective KYC expertise
  • Manipulate GUI parameters and SQL code in order to effect desired rules for client needs
  • Co-lead efforts to standardize the product install process across different banking cores and regions; Develop and maintain the SharePoint site for resources to that effect
  • Cross-train and provide support on Cognos Business Analytics reporting product

Confidential, Dayton, OH

Fraud Tactical Operations, Corporate Regulatory Escalations, and Customer Service

Responsibilities:

  • Performed data mining and extrapolated trends to assess strategy effectiveness
  • Deep dived accounts in order to explain system and strategy anomalies
  • Recommended system and strategy enhancements to senior mgmt based on findings
  • Researched and responded to fraud complaints submitted through the regulatory agencies
  • Investigated fraud claims in pursuit of loss mitigation; Performed surveillance of such

Confidential, Los Angeles CA

Webmaster & Marketing Support

Responsibilities:

  • Designed and managed the school’s brand across multiple websites and other PR channels
  • Supported 200+ CMS users with account access, training, and troubleshooting
  • Identified under-exposed programs and created innovative solutions to market them
  • Monitored analytics on internal and external site users in order to focus resources accordingly
  • Drove SEO, tracked ad conversion figures, performed routine website testing and quality assurance

Confidential, Los Angeles CA

Website Specialist

Responsibilities:

  • Coded and trouble-shot the CSS-based ASP/HTML pages of an e-commerce site
  • Setup and modified inventory through Everest I-Code and a content management system
  • Performed routine website testing and quality assurance
  • Created newsletter and promotional email campaigns and tracked their conversion figures

Junior Loan Officer

Confidential

Responsibilities:

  • Marketed mortgage products via broker relationship-building and telephone lead generation
  • Researched and priced loan programs across a gamut of over 30 variables to best suit borrowers’ needs

Funds Transfer Agent

Confidential

Responsibilities:

  • Assisted in migrating the custodial IRA transfer function from one division to another
  • Processed upwards of 300 fund transfer requests on retirement accounts weekly
  • Conducted research on incorrect paperwork and misrouted funds

HR & Operations Internships

Confidential

Responsibilities:

  • Maintained FUNB employee records for the state of Florida
  • Administered teller tests for the Duval County area to an average of 30 applicants weekly
  • Processed wire transfers totaling in the millions
  • Conducted research needed to process subpoenas
  • Aided with the promotion of the United Way Campaign and the production of related paraphernalia

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