SUMMARY

• Accomplished program executive experience in program management operations (PMO), IT service management, strategic planning, and client management. Persuasive and tenacious leader wif a proven track record in achieving positive business results by instituting program efficiency measures and reducing costs across the program.
• Adept in communicating wif technical and non - technical audiences, developing system documentation and creating technical analysis and presentations to meet the needs of dynamic Confidential and/ or corporate environments.
• Successfully managed 125 or more employees wif an operating budget in excess of $15 Million.
• Improved efficiency by 50%, reducing costs by 40% and Confidential programs from net loss to net zero.
• Reduced employee turnover by 30% through TEMPeffectively developed policies and procedures, and staffing models to improve teams & align organizational needs wif individual needs.
• Successfully wrote proposals & won contracts for both Civilian/Defense (from $400K to $27M).

AREAS OF EXPERTISE

• Financial Management
• Operations Management
• Strategic & Analytical Planning
• TEMPEffective Team Leadership
• Strong Communication Skills
• SDLC / Agile / Spiral Development

TECHNICAL SKILLS

• MS Office (Word
• Excel
• PowerPoint
• Outlook)
• MS Project
• MS SharePoint
• MS SQL Server (all versions)
• MS Visio

PROFESSIONAL EXPERIENCE

Confidential

project manager/consultant

Responsibilities:

• Accomplished Project Team human resource objectives by coaching, counseling, and advising project team members; communicating project job expectations; planning, monitoring and reviewing project contributions; planning and reviewing team actions.
• Achieved operational objectives to project plans and reviews; preparing and completing action plans; implementing production, productivity, quality, and customer-service standards; resolving problems; completing project PM related deliverables; and implementing change.
• Provided program oversight/management to track, manage, and report on the Integrated Master Schedule (IMS), performance status and maintain it for planning and tracking all of the IBE tasks, relationships and dependencies of activities, schedule risks and critical path.
• Managed the real-time remote electronic controlled access to all unclassified and For Official Use Only (FOUO) programmatic and technical information used to test, install, document, and manage the project via an Integrated Design Environment (IDE).
• Met financial objectives by managing project requirements; working wif prime contractor to manage project budget; scheduling expenditures; analyzing variances; initiating corrective actions.

Confidential

PROGRAM MANAGER

Responsibilities:

• Monitor cost control measures and create and implement operational procedures.
• Participate in negotiations wif major contracts and clients.
• Direct daily operations & technical control of Information Technology, Facilities, Engineering, Telecommunications and Acquisition Management contracts.

PROGRAM MANAGER

Confidential

Responsibilities:

• Successfully managed the development of organizational policies & goals for the on-going maintenance and security of all systems and software (personal property, fleet management and conference management) nationwide.
• Managed the overall security of the systems, including development of monthly Vulnerability Assessment reports (VAR), Nessus monitoring and assessments, resolution of Plan of Action and Milestones (POA&M), and Continuity of Operations (COOP) plans and procedures
• Productively managed system programmers, business analysts, security personnel & help desk for the Confidential IT Group & maintained the growth of 50-person deployment, wifin one agency pilot system, into over 400-person deployment nationwide wifin 6 sub-agencies.
• Reduced operational costs by more TEMPthan 40%, taking Confidential programs from net loss to net zero.

PROGRAM MANAGER

Confidential

Responsibilities:

• Successfully managed 26 professional services personnel for the Public Building Service (PBS) across 8 states in the Sunbelt Region, including Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, and Tennessee for five years.
• Oversaw the day to day program management of the personnel across construction management, space planning, scheduling, cost estimating, budget, real estate, facilities management and other professional and technical services for Confidential facilities throughout Region IV. Agencies supported but not limited to: DHS Immigration Customs Enforcement OPLA, US Marshals, Confidential, Customs Border Patrol, US Department of Housing and Urban Development, US Fish and Wildlife, National Park Service, Confidential, Confidential, Confidential, Confidential Agency, Confidential, and Confidential .
• Transitioned 26 staff over sixty days, following the merging of three contracts.

PROGRAM MANAGER

Responsibilities:

• Successfully managed 40 administrative services personnel for the Public Building Service (PBS) across 8 states in the Sunbelt Region, including Alabama, Florida, Georgia, Kentucky, Mississippi, North Carolina, South Carolina, and Tennessee for three years.
• Oversaw the day to day program management of the personnel across accounting, budget, real estate, and secretarial programs throughout Region IV PBS.
• Transitioned 40 staff over two days, following the bankruptcy of the previous contractor.

Confidential

PROGRAM MANAGER

Responsibilities:

• Led the team conducting Site Surveys of each Confidential unit (87) CONUS and Puerto Rico.
• From the Site Surveys, develop AutoCAD drawings for the design and planning for future UPS installations.
• Managed the IT team which designed and developed the database to document the network equipment in NCC racks (manufacturer, model number, etc.)
• Directed the Engineering team to calculate the amount of power requirements and heat dissipation being generated for Confidential NCC racks
• From these calculations, developed the design(s) to meet the goal of 125% of UPS efficiency for each NCC unit.
• Developed cost estimates for the installation of new uninterruptable power supplies (UPS) for all Confidential locations (87 sites).

Confidential

PROGRAM MANAGER

Responsibilities:

• Managed field and CAD staff during site surveys and CAD design and development of Successfully developed all CADD drawing standard requirements for the system shape files across the entire airport property.
• Thoroughly researched, reviewed & coordinated land acquisitions for inclusion inside the Airport GIS.
• Efficiently conducted quality control & directed data collection / CAD files of all Airport drawings for inclusion inside the Airport GIS.

Confidential

PROGRAM MANAGER

Responsibilities:

• Successfully performed business requirement analysis of Confidential ’s ( Confidential ) current GIS Web mapping applications (namely WebMap and WERI).
• Accurately developed reports for the migration of applications to an ARCGIS Server platform.
• Systematically supported development of Asset Management Plans for the Wastewater Collection System, including Broad Creek Basin Asset Management Plan (AMP), identification of service levels, new capital investment requirements, maintenance, operations & inspection strategies.
• Efficiently reviewed data & created an Asset Registry database to address areas of incomplete, missing and/ or deficient data sets; determined which specific assets belong in each of the management strategy groups (MSGs).

Confidential

PROGRAM MANAGER

Responsibilities:

• Thoroughly conducted/managed business requirements development, design, implementation & maintenance for telecommunications inventory management systems for their Lucent 5Ess switch infrastructure for the Department of Treasury (Treasury). (Subcontractor to Confidential ).
• Successfully managed Confidential Information Technology Group system programmers, business analysts, trainers & inventory of the Treasury switch infrastructure, Treasury locations, & secret locations.
• Efficiently supervised staff responsible for conducting network infrastructure switch upgrades for the DOT move from 7th Street to the New Jersey Avenue SW location. (Subcontractor to Confidential ).
• Led engineers, cad designers, & space planners to document & plan for co-location following the telecommunications act of 1996 & teams conducting Confidential infrastructure inventory, in the states of MD, DC, VA, including NJ - following the 9/11 attacks.
• Demonstrated ability in developing a strategic vision and organizing, developing and implementing both short and long-term plan of activities to make necessary organizational and programmatic changes, achieve results, and measure success toward meeting program goals. Knowledge of the Confidential budget process, as a Program Manager of Contract Specialist(s) from (Level III personnel to Procurement Technicians).
• Demonstrated ability to supervise, manage, and mentor staff and apply human resources policies and practices pertinent to the management of staff (up to 150 staff).
• Demonstrated skill and experience in communicating TEMPeffectively both orally and in writing in order to give orally presentation(s) and/or develop written communication products and services across a number of business lines (Information Technology, Engineering, Contract Management, Intelligence / Security).
• Extensive experience in both Confidential and Corporate project management, including planning, executing and overseeing major and complex projects (ranging from facilities design, engineering and construction projects, as well as planning, executing and overseeing safe, efficient and cost-TEMPeffective maintenance programs across 12 states.
• Analytical skill in assessing current technologies, as well as the design, development and implementation of new technologies ranging from contract management systems, fleet management systems, asset management systems (i.e. personal property) and facilities building management systems (FBMS).
• Ability to develop budgets and implement both annual and long-range plans including cost and schedule estimation and review across multiple programs.
• Skill in implementing contracts, MOAs and cooperative agreements, including writing and negotiating statement of work(s), cost estimating and performance evaluation of contractors
• Skill in providing oversight to and resolving issues wif a mix of civilian and U.S. Government entities providing facilities design, engineering, construction, maintenance and operations.
• Knowledge of analytical and evaluative methods and techniques for assessing both project and program development, including execution and improving organizational TEMPeffectiveness and efficiency across a number of service lines.
• Distributed and balanced the workload among both employees, contract employees and subcontractors, while monitoring the status and progress of work (General & Administrative (G&A) and Project-based), as well as counseled and disciplined employees and resolved workplace (in HQ, regional facilities and off­site contract ( Confidential ) locations) conflicts or problems among staff across nearly 12 to 15 Confidential and State/Local contracts.
• Managed a number of special assignments outside normal duties as dictated by operational need such as project management, interim manager or director, or led a complex temporary project.
• Managed the delivery of business programs and services, including leveraging strategic partnerships, to diverse communities, including women-owned, minority-owned, and veteran-owned businesses.
• Developed internal written corporate communications including proposals, white papers, and other reports, handbooks, and best practices.
• Oversaw the preparation of training/presentation materials on complex business topics understandable to a diversified audience, ranging from technology and construction/engineering to financial audiences.