13 years experience in information technology
Bachelor of Science Degree in Management Information Systems
Project Management Professional – Certified by PMI
Certified COBOL II Programmer
Confidential,Nov 2001 – Present
Confidential,Performed as a Project Manager to develop, enhance, and sustain manufacturing applications for the General Motors Corporation. Average team size – 15 developers with 5 SMEs. Responsibilities have included all SDLC phases - Requirements Analysis, Definition, Design, Coding, Testing, Joint Reviews, Implementation, Documentation and Training. Background in business process development, enhancement and training. Ongoing meetings with GM customer for solid requirements determination on new service requests. Prepared weekly status reports, variance reports. Utilized time tracking tools. Monitored project issues and mitigated risks. Tracked budget costs.
For GSSM account – Performed as Workload Manager for outsourcing project work to India and Malaysia. Participated in CCB (Change Control Board).
For GAS account – Performed as QA through all phases of web development for GM’s Global Electronic Publishing application
January 2007 – March 2008
Quality Engineer/Tester for web application Confidential,Performed all areas of testing for GAS (web developed application for GM) including developing traceability matrices and executing test plans, uce cases, unit and system test cases; and recording and resolving defects using SDP21 R10. Testing included user acceptance test cases developed with customer. Used ACS developed tool for defect tracking, triage and resolution. Created test scripts for developers. Coordinated test team meetings to review requirements and project plans to ensure the testing estimates remained on target. Conducted QA reviews on weekly basis. Provided process improvement to QA Plan.
January 2007 – October 2007
Program Manager/Provided Gap analysis to IBM as ACS and IBM in attempt to obtain CMMI L5. Performed Quality Assurance for the GSSM account and revising current version of QMS 6.0 (Quality Management System). Created plan to adapt to the ITIL processes/IBM’s process set for GM support. Prepared for SCAMPI A and B assessments.
June 2006 – December 2006
Performed Incident Management (all trouble tickets) and coordinated tickets submitted by the helpdesk by Confidential,with IBM and EDS. This included tracking the tickets in Remedy. Performed QA (Quality Assurance) activities which included audits on large projects, both using QMS 6.0 and SDP-21 and R10. Coordinated knowledge transfer for Supply Chain. Coordinated activities transitioning from Clearcase/Clearquest to Rational Portfolio Manager. Participated in transition from SRTS (Service Request Tracking System) to eRequestor. Workload Coordinator for GM Service Parts Organization India Offshore Resources (team of 14 located in Pune, India) and ACS team located in Kuala Lumpur, Malaysia.
January 2006 – June 2006
Project Manager/Workload Coordinator for Confidential,Coordinated workload between ACS and GSS (Moscow resources).
July, 2004 – January 2006
Project Manager for Confidential,Guided and assigned workload for all phases of the System Development Life Cycle. Member of assessment team for the SCAMPI Level 3 Assessment CMMI July 7-16, 2004. Obtained CMMI level 3 for ACS through the SEI (Software Engineering Institute). Member of Process Improvement Team (Integrated Process Group). Attained PMP certification in 2005. Managed approximately 115 projects of various sizes. Average projects managed simultaneously – 15. Participated in project planning, change management, risk analysis, scheduling, controlling, estimating, forecasting, resource management, contingency planning, disaster recovery drills, work breakdown structures, critical success factors, and tailoring rationale for quality assurance. Demonstrated strong leadership and communication skills and identified new business opportunities. Coordinated outsourcing and workload between ACS and GSS (Moscow, Russia resources – team of 20).
Dec 2003 – July 2004
Project Manager/Systems Engineer for Dealer Accounting. Configuration Management Rep., Integrated Process Group Rep., Member of Defect Prevention Action Team. Resource for all phases of the System Development Life Cycle. Resource for security access for new users.
Nov 2001 - Dec 2003
Project Manager/Systems Engineer for Confidential,Technical lead/SME for Warranty Analysis System.
- Deployed year-end project and trade exchange project for GMTOPS.
- Requirements for various projects supporting online screens.
- Added new vehicle Hummer to Warranty Analysis System.
- Added new vehicle codes to General Ledger system for WA.
- Streamlined processing for WA to reporting by model year instead of division.
March 1995 – May 1999
Performed as a Programmer Analyst/Sr. Sr. Business Analyst to develop, enhance, and maintain manufacturing applications for the General Motors Corporation. Mainframe, TSO/ISPF. Responsibilities have included: Requirements Analysis, Definition, Design, (following EDS System Life Cycle Methodology), Extensive Coding, Testing, Joint Reviews, Implementation, Maintain Documentation (EDS and General Motors End-User manuals), Coordinated Helpdesk and Training.
Feb 1999 - May 1999: Project: GM Worker’s Compensation System: Enhanced the detail reports to include all new or acquired plants, and eliminate any unused information according to service request. Sr. Business Analyst. Wrote specifications. Assigned workload. Coded, tested, conducted walkthroughs, obtained customer sign-off, implemented, and closed down project.
Nov 1998 -Feb 1999: Project: Confidential,Year End Project for automotive industry involving massive updates, changes and deletions of acquisitions and divestitures; end result producing cut checks for employees on disability. Sr. Business Analyster. Performed Requirements Determination and created service request with customer. Conducted meetings with all GM systems involved in year-end transformation. Designed, coded, documented, tested, and implemented changes in modules and jobs. Scheduled jobs for production. Performed extensive on-call duties. .
Subject Matter Expert: Quality Management System, Quality Assurance, Business Processes, Process Improvement, CMMI 3, 4, and 5, and the SEI,Clearcase/Clearquest, ClearQuest, Rational tools, Risk Management, Configuration Management, Program Management
Technologies/Industries: Manufacturing; Financial, Web developed GM Global Authoring SystemTrade Skills: Mainframe, SQL, ISPF, TSO, JCL, File-Aid, Cobol II, Microsoft Access