PROFESSIONAL EXPERIENCE

Confidential, South Texas

Media Sales Manager

Responsibilities:

• Within 5 months, took Confidential year old team from never attaining quota to 144% of Media quota (Inside/Outside Media Sales Reps)
• Within 12 months, increased Outside Media Sales to over 44% of goal
• Train, observe, evaluate, lead, motivate, coach, develop and walk with all Internal and Contract Media Sales Reps; managed activities to meet or exceed corporate/regional sales goals.
• Controls expenses while meeting or exceeding revenue goals and maximizing product margin.
• Conducts daily Media sales meetings
• Develops Media account forecasts
• Sets direction and maintains focus of Media/Enterprise Sales system personnel
• Serves as a subject matter expert in Media Sales/Digital Sales
• Maintains effective utilization performance and career development of Inside and Outside Media Sales Representatives in all targeted areas
• Conducts reviews of direct reports to ensure that performance standards are met and take immediate action to improve performance level
• Recruit and Interview prospective Inside/Outside Media/Enterprise Sales Representatives/Account Managers
• Manage Media/Enterprise Sales Representatives with orders, software, and device issues
• Coordinates effectively with operational and installation counterparts to ensure high quality customer service
• Escalation Supervisor
• Works with Media Sales Representatives to ensure Media sales goals are achieved in alignment with corporate/regional sales strategies
• Contacts Media Sales Representatives to discuss results and coaches them on their performance (including sales skills)
• Assisted other locations with Media Management support

Confidential

Media Sales Director

Responsibilities:

• Increased monthly recurring Media revenue 150% by Q3 FY11
• Manage all new/existing media partners in territory to support and drive sales productivity
• Process Media sales orders (new, upgrades and renewals) placed by partners/clients/agencies
• Create and deliver on all quotes, proposals, REP’s, and statements of work; average opportunity totaling $500K in revenue
• Developed the Media sales strategy, partner programs and agreements
• Launched international Media sales effort in 2008 and signed partners in 15 countries. Grew installed base from 28 to over 1000 paying Media customers
• Extensive Sales, Account Management and Account Executive experience for major employers
• Possess strong team leadership, coaching, and motivational skills
• Executive level experience in B2B, B2C
• Well rounded consultative coaching management style
• Extensive interviewing and hiring experience
• Built a team that effectively supported client Media and services through complete solutions
• Media Sales, Account Management, Enterprise Sales, Customer Relationship Management, Customer Care, Customer Communications, Customer Support, Presentations, Researching articles and journals for educational purposes allowing for superior delivery of Media services to client
• Managed Executive Client Accounts (C+ Executives, etc.)
• Marketing, Pitching, Accounting, Creating Presentations, lots of travel and heavy interaction with Client via phone and in person
• Training/developing and evaluating and retaining qualified Media sales staff
• Critical Resolution Escalations

Confidential, Austin, Texas

Sales Director

Responsibilities:

• Achieved 122% quota attainment with over $1.8 million in revenue F Y06
• Had the most competitive wins within Public Sector in Q3 F Y06
• Account Management of $4 Million plus accounts
• Managed level Confidential and level 3 sales/engineers (inside/outside) supporting and up selling 2ndWave technology "Vista Console" tool; Confidential Products
• Met with Sr. Vice President of Support providing weekly update; senior management strategies to include 2ndWave best of practices
• Managed schedules; critical escalation events; point of escalation 24/7, hiring, firing, disciplinary actions
• Created/wrote 2ndWave Sales Operators Guide/Operations Manual
• Weekly meetings with 2ndWave customers for ongoing Sales assurance program
• Created entitlement program; reported results to Sr. Executive Management
• Project Management; intemal/extemal documentation; Statement of Operations; Customer Operators Guide

Confidential, Austin, Texas

Executive Customer Commitment Manager

Responsibilities:

• Assist in closing Multi - Million dollar Sales with Clients (C+ Executives)
• Account Management, Project Management, Customer Support, Critical Situations, liaison between Confidential and Customer Executives
• Structured database that keeps track of Customer commitments
• Created millennium roadmap for Confidential products
• Worked directly with development to ensure accuracy
• Daily interaction (Executives, Sales, Account Mgmt., Account Engineers, Global Enterprise Partners)
• Assist in all technical issues with Customer

Critical Situation Manager

Confidential

Responsibilities:

• Managed accounts for Critical Situations ($650 Million +)
• Managed West Coast region as well as other regions
• Prioritization of Customer situations
• Conference calls with Customer, account team, customer support, executives, technical support
• High interaction with Field Account Management, Field Support, Development, Confidential engineers, as well as Executives
• Dispatched support engineer to assist with on-site support
• Met with Customer to ensure satisfaction guaranteed
• Provided daily, weekly updates

Customer Support Rep

Confidential

Responsibilities:

• Handled incoming calls from Customers
• Gathered all technical information
• Answered technical questions from Customer
• Worked with level Confidential engineers to resolve issue

Graphic and Administrative Support Specialist

Confidential

Responsibilities:

• Design/Graphic support
• Responded to "Must Answer" line as a technical support representative