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Project Coordinator Resume

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Los Gatos, CA

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SUMMARY

Manage end - to-end digital projects for tech and media companies, liaising with Content, Design, Marketing, and external vendors. Experience with CMS and Project Management tools: Drupal, SquareSpace, JIRA, Trello, TeamWork. Relocated to NYC in Jan 2018.

TECHNICAL SKILLS

CMS: Drupal, Squarespace

Software: Google Apps, Confidential Apps, Microsoft Office

Project Management: JIRA, TeamWork, Trello

Web development: Dreamweaver

PROFESSIONAL EXPERIENCE

Confidential, Los Gatos, CA

Project Coordinator

Responsibilities:

  • Migrated articles to a new CMS to improve compatibility with the Translation Management System.
  • Prepared weekly batches of articles for vendors to update HTML tags.
  • Wrote detailed instructions, tracked progress, and kept the project on schedule.
  • Checked UI text after it was migrated to a new automated system.
  • Compared before/after XML versions in 26 languages and flagged differences for vendors to fix.
  • Handled initiatives to improve content quality.
  • Tracked 100+ revised articles sent for translation after a content strategy review. o Resolved 250+ bugs filed in JIRA during bi-annual QA reviews of top articles.
  • Developed vendor relationships, answered content queries, and investigated tool issues.

Confidential, Cupertino, CA

Project Coordinator

Responsibilities:

  • Conducted online review of 5,000 products to fix recurring problems.
  • Edited descriptions and removed outdated information. o Standardized naming conventions to improve product search. o Prepared and uploaded high-resolution images.
  • Worked with regional sales teams to create a user survey that measured site satisfaction and identified opportunities for improvement.
  • Fixed user permissions so retailers would only see products relevant to their store and region.
  • Instructed 3rd party site administrators on changes to layout and functionality.

Confidential, San Francisco, CA

Operations Manager

Responsibilities:

  • Managed e-commerce, order tracking, and online customer service for a design startup with $3 million in B2B and B2C sales.
  • Edited e-commerce emails to improve voice & tone and to resolve support inquiries faster.

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