SUMMARY
- Proven experience working alongside development and QA teams to support global ecommerce projects.
- Analytical, problem - solving skills that lead to efficiency and quality throughout the development lifecycle.
- Proven communication skills throughout all levels of the organization while coordinating cross-functional teams, developing relationships, facilitating information validation, and participating in team decision-making.
- Timely and accurate reporting to executive management and project team.
- Certified Project Management Professional (PMP) by the Project Management Institute (PMI).
- Process Optimization
- Resource Planning
- Change Management
- Risk Mitigation
AREAS OF EXPERTISE
- Leading Projects
- Resolving Complex Issues
- Improving Processes and Quality
- Global Collaboration
- SDLC Management
- Budget / Cost Control
- Software Design and Development
- Technology Innovation
TECHNICAL SKILLS
- SDLC, DevOps, Continuous Integration, Continuous Delivery
- POS Hardware and Software Support
- QA and Test Automation Software
- Virtualization Technologies
- Python, Confidential scripting
- Windows and Linux Server Platforms
- Jenkins, Ant, Electric Commander
- Certified Scrum Master (CSM), Six Sigma
- Data Management: SQL, Excel, Powerpoint, Sharepoint
- Configuration Management Software Solutions
- Oracle DB
- Log Management and Analysis Tools: Sitescope
PROFESSIONAL EXPERIENCE
Confidential, Austin, TX
Project Manager
Responsibilities:
- Develop Statement of Work and Project Plan, manage project communications, and develop financial feasibility study for client.
- Provide weekly reporting including key performance metrics, analysis of performance, risks and action items.
Project Management
Confidential, Austin, TX
Responsibilities:
- Conducted Project Management (PMP) classroom instruction, specifically adding to lessons on earned value management, contract calculations, and network diagramming.
- Received positive feedback and have been invited back to teach periodically.
Confidential, Austin, tx
Build Engineer / Project Lead
Responsibilities:
- Analyzed requirements for new development, test or production environments.
- Created solutions for implementation using HP tools and procedures to order hardware and set up environments.
- Worked with infrastructure team to validate solutions and confirm architecture; provided developers with environments; documented and tracked server information; and fixed environment issues.
- Ensured successful release upgrades of environments (DEV, QA and ITG) with new code releases; confirmed version control with use of Git and SVN; ran automated scripts to perform upgrades; and troubleshot environment issues during build process, usually in real time.
- Configured and maintained development LINUX environments using Confidential, BASH and ANT scripts.
- Requisitioned and configured cloud-based Linux servers using an internal HP cloud tool.
Confidential, Brenham, tx
Network Specialist / System Support Specialist IV
Responsibilities:
- Provided software and PC support for living center personnel.
- Installed/maintained computer network equipment and created/updated network documentation.
Confidential, Austin, tx
Engineer - Product Support
Responsibilities:
- Liaised with retail customers, debit processing providers, and internal sales and service group.
- Implemented and maintained procedures for receiving debit key (PCI) encryption codes.
Customer Support Technician
Confidential
Responsibilities:
- Performed phone support for Wayne fuel dispensers and POS systems and served as escalation point for other help desk personnel.
- Assisted field repair technicians and scheduled/documented repairs in Oracle database application.
