CRM Program Director / Project Manager Resume New York, NY - Hire IT People

SUMMARY

Results oriented professional with extensive experience in project management, business analysis, software development, sales operations, business operations and technical application management in Digital Media and Direct Marketing. Proficient in managing widely diverse, simultaneously occurring projects within agreed cost and timelines. TEMPEffective decision maker, balancing data - driven evidence and practical solutions within project constraints. Strong communicator and negotiator.Excellent resource manager.

TECHNICAL SKILLS

Advanced: Salesforce.com Sales Cloud, ClearSlide, Word, Excel, PowerPoint, Google Docs, Google Sheets, Google Sites, Google Mail, Siebel, WebEx, GoToMeeting

Intermediate: Microsoft Project, Visio, JIRA, VersionOne, Service Now, GridBuddy

Beginner: Salesforce Analytics, Tableau, Marketo

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

CRM Program Director / Project Manager

Responsibilities:

Assessed all twelve Salesforce.com instances and devised long-term strategy for consolidation. Secured executive approval and $5 million budget for consulting and development services.
Managed consulting partner relationship and internally managed the Salesforce.com re-build project while continuing to support ongoing business for 1800 users.
Successfully launched "Salesforce Reboot," a newly built Salesforce.com instance resulting in 85% user adoption; up from 50% average in the previous instances, enabling visibility for leadership and coaching for Sales and Sales Support teams.
Defined operations plan and implemented JIRA to support the team's Agile Scrum operational cadence, which enabled greater transparency into the development process.

Sales Operations Project Manager

Confidential

Responsibilities:

Led a program consisting often Salesforce.com configuration/development projects, leveraging an external firm for whom me was the primary POC. Validated business requirements.
Produced best practices for each milestone in the Sales process, interviewing top Sales producers for input.
Was chosen to represent Sales Operations Team on the Technology Executive Steering Committee. Assessed trade-offs and made critical priority decisions with little or no notice.
Led several project tracks that contributed to the integration of newly acquired businesses into Confidential .

Application Development Manager

Confidential

Responsibilities:

Played a highly visible key role in a $30 million project to re-engineer the company's core technology platforms (Ad Server, SEM, Reporting) including being the communications liaison, analyzing and validating requirements, and ensuring cross-functional coordination.
Partnered with PMO Director and VP of Engineering to define and implement the company's Product & Application Management and Technology organizational structures, SDLC and intake processes. Produced launch documentation and led the rollout of the new structure.
Developed a compelling vision and development roadmap for the Back Office Platform (Sales and Publisher Services CRM, Order Management, Ad Serving front end GUI, Self Service UI, Financial systems and APIs) and secured executive support.
Led the implementation of Salesforce.com and the migration from Siebel for Confidential Ad Sales.

Operations Manager

Confidential

Responsibilities:

Automated manual work processes through TEMPeffective partnership with Technology and increased Order Processing throughput capacity by 25%.
Successfully re-engineered the company's billing process, decreasing billing hours by 35%.
Implemented error tracking to identify and address root causes, resulting in a 20% reduction in errors, increased client satisfaction, and $50,000 in cost savings annually.
Was identified as a highly valuable asset and asked to play a key role in a $30 million project to re-engineer the company's core technology platforms (Ad server, SEM, Reporting, Back Office).

Sales Analyst

Confidential

Responsibilities:

Contributed to the development of tactical and long-term strategies to capture and retain desired market share across all potential market segments.

Assistant Product Manager

Confidential

Responsibilities:

Built a network of wireless sites/publishers from the ground up by cold calling and educating the market on dis emerging product.
Took the initiative to learn basic HTML in order to create mobile splash pages for campaigns.

We provide IT Staff Augmentation Services!

Crm Program Director / Project Manager Resume

New York, NY

We'd love your feedback!

Resume Categories

Client Services

Job Seekers

Visa Sponsorship