SUMMARY

• Senior Project Manager with 20+ years of experience in Web/Internet / Digital, Cloud, IBM Mainframe, AS400 Mid­range, Network, and Desktop environments in the US, Canada and Europe for private, public, non - profit and government organizations for multiple concurrent mid-size to Confidential -million dollar projects.
• Implementations include COTS, SaaS / Cloud, CRM, third party products, in-house software development, Web sites, Digital, business products, data center moves and migrations, and infrastructure enhancements following SDLC (Waterfall), Agile /Iterative development methodologies and implementation guidelines.
• Project outcomes include the realization of strategic goals and objects, timely completion of client deliverables, high quality project products and overall end to end project realization from inception to deployment.
• Project Management responsibilities include, RFI/RFP participation, contract management, vendor management, budget management, Work Breakdown Structures (WBS), Integrated Master Schedules (IMS), Project Schedules, allocation and management of support staff assigned to projects, Earned Value Management (EVM) to monitor and control project performance, Critical Path Analysis, Risk management, Test Planning and Execution, Deployment Strategy and planning, end to end testing, training, mentoring and monitoring project managers providing guidance for adherence to project management Best Practices and PMO guidelines and reporting up to the C-level.
• Business Analysis and Quality Assurance responsibilities include business and technical requirements gathering, impact analysis, process re-engineering, and JAD facilitation.
• Project teams consist of cross-functional, matrix, offshore, global, and remote and onsite diverse teams and vendors including developers, analysts, DBAs, network engineers, Audio Video Engineers, mid-level project managers and subject matter experts.
• Project Management Best Practices and Best of Breed tools include PMI PMBoK, CMMi, O365, HP Quality Center, JIRA, MS Office, Planview, SharePoint, PowerPoint, Visio, Clarity, MS Project, MS Project Server, MS Project EPM, Primavera, ProSight, Lync, Skype, GoToMeeting, GoToWebinar and WebEx.
• Industries and applications include Accounting, Banking, Brokerage, Capital Markets, Case Management, Claims Processing, Office build out and infrastructure relocation (new and renovated buildings), CPIC — Capital Planning & Investment Control, Digital Marketing, E-300, Confidential, Financial Applications, Confidential, HIPAA, Legal / Law, Mortgages, Local Government, Medicaid, PEGA, Pharmaceutical / Drugs, Public Safety, Securities Processing, SOX, Confidential, and Trading Floor Applications (US and UK).

PROFESSIONAL EXPERIENCE

Confidential, Washington, DC

Project Manager

Responsibilities:

• Within the PMO performing IT PM tasks providing project management for several concurrent Pega BPM, Agile, iterative and SDLC Waterfall projects including a Confidential -state Government Confidential Medicaid Case Management implementation, CMS, and multiple concurrent Confidential -million dollar member Digital / website portal enhancements including UX and Mobile usability using Jira, Zephyr, SharePoint, MS Project and Project Server following PMBOK and formal PMLC creating, maintaining and managing multiple standalone and master integrated project schedules. Also responsible for the creating and managing the budget (EVM), Scrums, Project status meetings and ad hoc working sessions as needed.
• Providing program and project management for the implementation and maintenance of a Global Digital Marketing SaaS / Cloud solution working with an international team of members. Responsibilities include requirements gathering, project planning, scheduling, test planning & execution, implementation and post Go Live support. Providing a high quality, consistent, end-to-end customer experience (both pre & post release) in the use and interpretation of the products, services and data including but not limited to product demonstrations, pre-release testing and client training.
• Providing project management and vendor management for the implementation of a SaaS (Cloud) Legal Case Management application (JustWare) & the installation of an OnBase Interface. Responsibilities include development and maintenance of detailed integrated project plan / schedules (MS Project 2013), status reporting, PowerPoint presentations, risk management, and change management following PMI PMBOK and other project management best practices and best of breed tools.

Confidential, Washington DC

Project Manager

Responsibilities:

• Provided project management for multiple concurrent infrastructure, migration, software and hardware upgrade, and implementation projects, including enterprise wide Windows 7 operating system upgrade, Confidential Radio Upgrade for (9-1-1) Public Safety personnel, and the establishment and ongoing management of an onsite lab and virtual lab for testing and training. Infrastructure activities included office buildouts requiring the procurement and installation of the technology equipment and services in new construction buildings and renovations. Services and equipment included, network connectivity, Audio Video, computers, printers, phones, security devices, including west safety services and cable / Confidential phone services and software / application installation and upgrades. Other procurement activities included contract review and guidance, and SOW development.
• Overall project management responsibilities included development and maintenance of the project plan / schedule creating standalone and integrated master schedules (MS Project), Scrum meetings, facilitating status meetings, developing status reports, conducting presentations to team members and C-level leadership, issue resolution, risk management, change management and task management adhering to strict schedules and timelines following PMI PMBOK and other project management best practices.
• Other responsibilities included, requirements gathering, test management, deployment Strategy, planning and execution, training, post implementation support, and lessons learned sessions. Provided mentoring to Business Systems Analysts, Testers and mid-level Project Managers.
• Project teams included cross functional matrix and dedicated staff of developers, analysts, testers, Confidential engineers, network engineers, AV engineers, security specialists, and business SMEs.

Confidential, Washington, DC

Project / Program Manager

Responsibilities:

• Provided project management best practices guidance, training and mentoring to Business Leads and IT Project Managers supporting the IT Transformation Initiative delivering Project Management Life Cycle documents (PMLC) including Risk Management, Cost / Budget Management and Integrated / Master Project Schedules adhering to the Government PPM Framework and requests from OMB and Congress. Project software implementations include COTS, SaaS / Cloud and traditional software development following SDLC. Also provided MS Project training.

Confidential

Web Program Manager

Responsibilities:

• Provided Project Management for a large scale project to re-platform and re-brand the public website, and secure the member portal using leading edge technologies (HTML, CSS, JavaScript) creating an enhanced digital user experience, e-marketing and functionality. Responsible for all Agile / Iterative web development, and waterfall SDLC where appropriate including Requirements, Design, Development, Testing and Implementation, as well as the content migration including SharePoint. Also responsible for project planning and schedule (MS Project), change management, QA and test planning (& Execution), Scrum meetings, status reporting, meeting facilitation, project scheduling and presentations to C-level executives.

Project Coordinator

Confidential, Maryland

Responsibilities:

• Provided project management support for Enrollment/ Renewal/ Modifications account migrations and consolidations from the FACETS, EAB and Large Group claims progressing systems to the NASCO system.
• Working with the Sales, Enrollment and Benefits business areas to ensure minimum impact on membership.
• Responsibilities include Documentation review and assessment, Issue Management, QA Assessment and Document Management.

Project Manager

Confidential, Washington, DC

Responsibilities:

• Provided project management for the Claims Processing / Claim Adjudication enhancement project.
• Managed the installation of a claim audit system (McKesson Claim Check) with combined vendor, customer, technical and business resources in a matrix onsite and offsite environment applying proven project life cycle management tools and following an SDLC process for software development, COTS implementation and infrastructure upgrade (platform, servers, workstations, software).
• Responsible for developing and maintaining project schedules, management and coordination of deliverables, issue resolution, risk management, change management, event planning (facilities, equipment, caterers, transportation and logistics), meeting facilitation (live and teleconference), executive level status reporting and budget assessment & reporting (estimated cost versus actual cost), and Dashboard creation and distribution. Tools included MS Project, HP Quality Center and Clarity.
• Other responsibilities included development of the Business Case for the project, resource modeling, and participation in vendor contract negotiations, development of the SOW — Statement of Work, vendor management, performance evaluation throughout the project, and development of the End to End testing template.

Project Manager

Confidential, Washington, DC

Responsibilities:

• As part of a major mainframe to web/client server conversion initiative, provided project management support and oversight for the FEP — Federal Employee Plan Claims Centralization project.

Confidential, Washington, DC

Web Project Manager Consultant

Responsibilities:

• Provided Project Management for multiple concurrent projects including web content migration (Stellent), web site design and implementation, software upgrade (Web Trends), SaaS / Cloud implementation (Oracle RightNow CRM) and Web Analytics for a major Web site upgrade to improve the user experience.
• Served as the central point of contact between the Web Strategy team and the business units facilitating resource alignment for the visual design, information architecture, content management, digital marketing and the user research needs of the business units and the consumer.
• Responsibilities included meeting facilitation (including scrum, Kick off meetings and status meetings), procurement, scheduling and monitoring tasks, test planning, requirements management, resource management, RFP / RFI process, vendor selection & vendor management, creation of service level agreements (SLA), risk assessment, end to end testing including UAT, and full project life cycle management from initiation to implementation.

Confidential, Washington, DC

Project Portfolio Management & CPIC Analyst

Responsibilities:

• Capital Planning & Investment Control policy and the OMB Circular A-11 Exhibit 300 (OMB 300) submission process for the Select, Control and Evaluate phases of the CPIC cycle (scoring business cases and making recommendations to the ITIRB) - interacting with project and investment managers within the bureaus to ensure OMB, NIST and Treasury guidelines are met and appropriately documented.
• Other CPIC activities included reviewing and evaluating investments for EVM- Earned Value Management, Performance Measurement, Risk Assessment, Enterprise Architecture (using PPM Project Portfolio Management Tool (Primavera ProSight)) and MS Project, and provided CPIC guidance.
• Provided reports and presentations to the agency with analytical reviews, recommendations and guidance.
• Gathered requirements and co-developed the agency-wide Risk Management Guide.

Confidential, Washington, DC

PMO Project Manager / Release Manager

Responsibilities:

• Within the PMO managed the process for the development, coordination, project scheduling, and implementation of Securities Pricing and Accounting financial application software releases into production for the restatement effort.
• Responsibilities included the collection, and analysis of historical financial data including Capital Market Data (equities, derivatives), trading data and reprocessing data using compliant business rules.
• Created work breakdown structure (WBS), and developed and maintained the project schedule.
• Tracked project tasks, issues and risks, maintained and developed documents and standards for SOX compliance, shared documents and generated reports using SharePoint, MS project server (EPM) and MS Project Professional.
• Established the framework and processes (including the communication plan, change control procedures & test plans) for a mortgage servicing, loss mitigation and foreclosure project.
• Release management activities included unit testing and UAT testing, work on the approval process, scheduling and creating tickets, and monitoring and reporting status of the release from initiation until final signoff and approval.
• Submitted jobs to run after the trading day, monitored status, and troubleshooted issues until implementation was successful in time for the start of the next trading day. Also provided post implementation production support.

Confidential, Washington, DC

PMO Project Manager

Responsibilities:

• Provided project management and PMO oversight of several vendors and Confidential staff for the development of the EDEN data warehouse to collect and report on statewide data for No Child Left Behind compliance.
• Provided data for OMB Exhibit 300 business case in preparation for the CPIC select phase.
• Created and rolled out a Customer Support / Call center to support the data collection process.
• Developed the Service Level Agreement and the SLA guide for the helpdesk.
• Performed RFP / RFI process development and management
• Participated in the implementation and rollout of MS Project Server ensuring timelines were met and providing status to stakeholders. Provided MS Project 2003 server training and mentoring to project managers and the admin staff.

Confidential, Columbus, OH

PMO Program Manager Consultant

Responsibilities:

• Performed Program Management for a multimillion dollar Mainframe infrastructure program using offshore resources.
• Worked with the PMO providing oversight and management of multiple concurrent business & infrastructure projects within the program. Performed full project life cycle management from initiation to implementation and creating all required project artifacts (including scope, charter, WBS, business case, project plan, resource model), following the client mandated project life cycle methodology, PMBOK, SDLC, CMM and RUP methodologies. Also mentored and trained project managers.
• The program included data center mainframe and system consolidation, migration, transformation, relocation, software development & conversion projects and the procurement and installation of third party software (COTS).

Confidential, Jacksonville, FL

Project Manager Consultant

Responsibilities:

• Managed multiple projects in a Mainframe environment for Sales and Marketing business initiatives.
• Business and technical processes included contract management, CRM, communication strategy and HIPAA compliance. Activities included monitoring and controlling activities across multiple projects, tracking and evaluating the deliverables against the timeline, daily status meetings, writing and distributing meeting minutes, and managing the overall quality of the projects to deliver the product on time and within the budget.
• Other responsibilities include business requirements gathering, workflow/process diagrams, functional design, change management, risk assessment, process improvement, QA assessment and review, test case and test plan creation, writing and executing implementation plans.
• Mentored other managers in various aspects of Project Management and Quality management and measurement based on PMBOK.

Confidential, Miami, FL

Project Manager & Business Analyst Consultant

Responsibilities:

• Served as a central point of contact between the Global technology units and (financial) trading floor data and Capital Market data business units (traders, dealers, and fund managers) for gathering requirements and managing the definition of requirements and ensuring technology solutions adhere to requirements.
• Business processes included (financial) asset and fund management, wealth management, investment products, equities & securities processing, trading, custody and settlement in the USA, UK and Switzerland.
• Tasks included management and coordination of activities across multiple projects, re-scheduling tasks, tracking and evaluating the deliverables.
• Created and maintained detailed project plans for activities that included, process re-engineering, impact analysis, gap analysis, and workflow diagram creation and analysis for infrastructure enhancements, functional design, data aggregation and data storage initiatives for the security processing systems in an AS400 / IBM Mainframe environment.

Confidential

Project Manager, Network Engineer, DBA, Developer

• Provided Database Management and support in an IBM Mainframe Environment
• Provided Mainframe programming and Network Engineering Support
• Provided Network support and Project Management
• Provided organizational support and Training
• Provided Campaign management and Fund raising support
• Provided network support, performed analysis and developed programs (COBOL) supporting the drug claims and adjudication processing systems in an IBM Mainframe Environment.
• Provided project management support for unique enterprise wide Capital Market, Trading Data and other financial and business application software development projects. Also developed IBM mainframe code (COBOL & CICS).
• Performed Business Analysis and Requirements Gathering
• Financial application software development and infrastructure projects in an IBM Mainframe / Web environment.