areas of expertise

• Account management
• Program Management
• Delivery Management
• Strategic Planning
• Vendor Management in the areas of HealthCare
• Insurance and Life Sciences, Retail, IT, Ecommerce
• Investment Banking
• Business Process

PROFESSIONAL EXPERIENCE

Sales Strategy and Operations Manager

Confidential

Responsibilities:

• Lead management, lead generations, Deal Qualification, Pipeline Management, Authoring RFP', Proactive propositions for Customers to ensure win of KEY logos for TCS.
• Ensuring Process Compliance by Business Development Directors (sales team) on a Regular basis on TCV Targets and closing Revenue Targets. CRM reporting and Compliance
• Enabling Sales Review meetings and represent team for meeting with Executive Leadership of the verticals
• Participate with Senior Management discussions in yearly TCV targets / goals determination and revenue targets for Sales team
• Enable Sales team on closure of contracts with internal teams like Legal teams, management approvals. Relationship Management with Alliances and partnerships
• Provide Competitive insight and market intelligence on financial data insights along with current IT trends, IT Budget, Key Initiative and upcoming contracts for renewal
• Maintaining relationship & bridging the gap among the groups - coordinating with clients, vendors, technical teams, compliance, operations, management, Dev& QA teams to determine the scope, objectives & priority of each change / release project (contracts, cost estimates, risk and milestones tracking)
• E stablished project plan, tracking process, status reporting, issues & risk, change management, resource allocation, quality and test procedure and budgeting etc
• Derive strategies and Win Themes for Healthcare, Insurance and Life Sciences Business Unit.

Program Manager

Confidential, Atlanta, GA. US

Responsibilities:

• Interacted with end users to no their requirement understanding while gathering the report requirements and provided several report mock-ups to finalize the requirements.
• Guide technical resources through design, construction, testing, and implementation of solution
• Develop solution description, SOW, hours estimate, WBS and pricing for large projects
• Interface with client staff to communicate project status and issues
• Interview and interact with business users, software developers and database administrators to gain detailed noledge of both business and technical requirements participate in release modules on the products
• UAT testing on various applications like mobile site and desktop site and report any discrepancies to fix issues
• Coordinate with both internal and external service providers to ensure the product pages perform as expected
• Coordinate with home-depot customer service on low ratings on products
• Ensure timely turnaround with Confidential vendors in responding to questions on various products

Business Relationship Manager

Confidential, Tampa, FL. USA

Responsibilities:

• Liaison / Interact with offshore and Onsite management teams for planning & issue resolution
• Ensure High Customer Satisfaction by managing expectations between Business and IT Teams
• Account strategy, Business planning & execution ownership
• P&L ownership for the account
• Establish & Maintain executive connects
• Account mining & Sales activities(Proactive propositions & RFP ownership)
• Represent TCS in Steering group to charter & evaluate progress on TCS-client engagements
• Contract negotiation, statement of work finalization, Project costing and sub-contractor management, Billing and Invoice Management
• Setup governance framework, structure and oversee compliance

Account Delivery Manager

Confidential

Responsibilities:

• Preparation of extensive Project plan and Meeting the transition tollgates with signoffs from right BIZ' owners
• Ensures that TEMPeffective Service Level Agreements (SLAs) are defined & communicated to stakeholders.
• FTE Estimation and SLA base lining based on the actual/historic metrics
• Ensuring SOW Sign Off, Acceptance criteria definition and co-ordination with various stake holders
• Ensuring smooth Knowledge Transfer spread across 3 waves. KT involved combination of onshore offshore training. Defining Success Criteria at the completion of every stage of KT.
• Understand and communicate to different stakeholders the requirements in People, Process and Technology.
• TEMPEffective ODC set up involving UAT, Load Testing, Simulation of client network. Necessary Network ID set up.
• TEMPEffective Issue management around resourcing, KT, training and Infrastructure set up.
• Ensuring the Risk Assessment and the necessary FMEA is created and signed off
• Developing appropriate Business Continuity Plan.
• Enablement of Steering Committee to discuss the project progression of the project milestones. Establish weekly/biweekly reviews with the required stake holders.
• Collaborative approach between internal support groups.
• Issue Management and Change Management
• Quality Management (Defect prevention activities, metrics data collection and analysis).
• Appraising the performance of the subordinates and recommending pay hikes and promotions
• Reviewing the status of the project and taking corrective measures as required
• Determining the resource requirements and Hiring the required resources for the project
• Reviewing the deliverables before the handoff to ensure that a quality product is delivered to the client.
• Liaison/ Interacting with offshore and Onsite Management for resolving issue
• External reviewer and auditor for other account and projects

Senior Process Associate

Confidential

Responsibilities:

• Reduction in the Net Debit Balance of HP's vendors.
• Involved handling the Net Debit Balance of all the US Entities, which included extracting of various reports, researching on all the Entities, working on different SAP FI Modules for extraction of different data, Co-coordinating with the Various HP US Entities.
• Following up with the Vendors as and when required for the Business requirement.