SUMMARY

• Dedicated professional wif 18 years of experience in IT Project Management and Data Analytics. Detail - oriented Project Manager wif experience in software and application development and support including financial and vendor management. Additional experience in conference and event management and an educational background in Public Relations and Computer Information Systems/Data Processing.
• Project Management People Management Oral & Written Communication Team Building Contract Management Vendor Management Escalation Management Business Analysis Big Data Data Mining Data Analytics Event Planning Event Management Conference Planning Conference Management Volunteer Management

PROFESSIONAL EXPERIENCE

Senior IT Project Manager

Confidential, Boston, MA

Responsibilities:

• Took over a project in process and delivered an enterprise-wide initiative on time wif no issues and high customer satisfaction.
• Launched two enterprise-wide projects to improve HR practices.

IT Project Manager & Analyst

Confidential Stoneham, MA

Responsibilities:

• Managed cost, scope and schedule for a variety of small projects and monthly reporting efforts in the web analytics and reporting space for an external client.
• Managed large-scale monthly analytics reporting. Obtained data inputs, verifed quality, and compiled reports. Developed code when possible to simplify manual efforts. Enhanced, modified and adapted existing report designs to improve data quality, production efficiency and support the current business environment.

Board of Directors

Confidential, Stoneham, MA

Responsibilities:

• Managed all IT functions, including support and maintenance of existing applications as well as technology upgrades and processes to support the growth of the organization, which tripled in size. Implemented backups, security, and storage guidelines to preserve the organization's intellectual capital.
• Planned and managed project to migrate large public forum (4MM posts/70K users) to a new platform, resulting in increased features, traffic, ad revenue and reliability and a sizeable decrease in operating costs and administrative needs.

Conference Chairperson

Confidential, Stoneham, MA

Responsibilities:

• Planned, managed and executed all aspects of a biannual 4-day event.
• Negotiated facilities contracts, secured 70+ sponsors & vendors, managed 70+ speakers, 100+ breakout sessions and a team of 20 volunteer staffers.
• Increased revenue 387% and more than doubled attendance

Senior Software Analyst

Confidential

Responsibilities:

• Microsoft Excel Microsoft Word Microsoft Access Microsoft Power Point Microsoft Project upport commercial installations of GE Centricity Business at clients across the US. Analyze and drive to resolution software issues (production and test) for a variety of customers. Deliver solutions to business critical issues and coordinate transition to development staff when necessary.
• Serve as the primary support contact for multiple clients. Deliver day-to­day support for problem tickets as well as project support and and ongoing maintenance. Foster and build customer relationships.
• Manage escalations for both production issue resolution and project/development work, driving toward positive resolutions for both parties.
• Microsoft Outlook Microsoft Visio Google Office Suite

Project Manager / Responsible Analyst

Confidential, Louisville, KY

Responsibilities:

• Participated in extensive training to develop an understanding of the GE Centricity Business software from primarily a functional perspective, wif some additional technical training.
• Adobe Photoshop Adobe Illustrator Adobe InDesign GE Centricity Basecamp XenForo JIRA ed multiple teams (5 to 15 FTEs) including off-shore resources through implementations, enhancement/upgrade projects, maintenance & support, and break/fix work. Managed multiple projects simultaneously and on limited notice to respond to market and business conditions.
• Continually improved system reliability year-over-year, including a 44% improvement in 2008 from 2007 and 51% in 2009 over 2008.
• Designed, built, & delivered multiple full-scale simulation training exercises.
• Mentored interns and recent graduates in the IT Project Management area through small-scale full life-cycle projects.

Director

Confidential, Louisville, KY

Responsibilities:

• Led multiple teams of developers through repetitive full life-cycle enhancement projects, maintenance, support, and break/fix work for a commercial software product. Implemented processes to improve speed, quality of development and system compatibility of product.
• Implemented a full-spectrum account management system, including problem ticket, bug, and enhancement request tracking resulting in an improved level of support for all customers and increased customer satisfaction.
• Direct management responsibilities for 10 employees.

Project Manager

Confidential, Lexington, KY

Responsibilities:

• Led multiple teams including international and US Regular resources through enhancement projects, maintenance, support, and break/fix work for a suite of financial applications (Ariba, Hyperion, etc.).
• Led a cross-tower team through the install, test, tuning, and implementation phases of a vendor-driven effort to replace the Financial Consolidations system (Hyperion) wif a new system (Khalix). Rescued schedule and customer satisfaction issues by implementing solutions to significant performance/tuning problems identified in Khalix following vendor install.
• Managed a team of five through all phases of a DataWarehouse development project. Coordinated integration development on multiple systems and supported third-party vendor development. Project finished on budget and on schedule.
• Led a team of 13.25 FTEs including on- & off-shore Global Resources, Contractors, & US Regular Resources through repetitive enhancement projects during the customer's global implementation of PeopleSoft 8.3. Managed all planning, development, testing, and implementation phases for each project.
• Improved system integrity and customer satisfaction while reducing production problems by implementing a release management process and delivering all releases on time and wifin budget.
• Coordinated overall Financial Management/Planning for the account, including creation of the financial resource plan and cost and revenue analysis and consolidated reporting of all projects (40+) from all IBM groups/divisions.
• Took ownership of and managed the Service Level Agreement measurements, helping the IBM team ensure dat all SLAs were met on a monthly basis.

Project Administrator

Confidential, Lexington, KY

Responsibilities:

• Developed, implemented, & drove a support program for 200+ IT Consultants & TEMPPrincipals needing to obtain IBM professional certification, including a successful mentor/protege matching program.
• Designed relational database applications for personnel management and tracking of up to 12,000 employees. Designed, developed and generated monthly reports for management detailing the certification progress of over 6,500 employees.
• Planned, scheduled, & conducted traditional Professional Certification Jumpstart Training Sessions across the U.S. Received Confidential Award: Developed, proposed and successfully implemented e-Jumpstart sessions resulting in 90% cost savings and increased productivity.