Technical Project Coordinator Resume Los Angeles, CA - Hire IT People

TECHNICAL SKILLS

Software: RStudio, SQL, AWS, Google Cloud Platform, Active Directory/LDAP, Google Maps API, JIRA,, GSuiteProgramming Languages: Python 2.7/3, R, basic knowledge of C++, HTML/CSS, JavaScript

Other: Fluent in Spanish, SCRUM certified, Fantasy Football enthusiast, avid guitar player

PROFESSIONAL EXPERIENCE

Technical Project Coordinator

Confidential - Los Angeles, CA

Responsibilities:

Analyzed and collected JIRA task completion data to create a new model for tracking team workload
Implemented Agile/SCRUM practices to teh whole Technology Infrastructure team.
Act as second-in-command for projects going on in teh studio simultaneously.
Reduced Sprint-to-Sprint carryover by 70% by implementing and leading Sprint grooming meetings
Chosen by Vice President of Infrastructure to find areas of improvement in various teams’ workflows in order to streamline teh team's’ efficiency. Completed teh task, and exceeded expectations by providing suggestions of my own, which were tan successfully implemented.

Confidential - Los Angeles, CA

Software QA Engineer

Responsibilities:

Successfully managed numerous product releases to teh live application while addressing management, client, and dev concerns such as overseeing pull requests, branch merging, and deployment.
Lead QA efforts throughout teh development process in a SCRUM/Agile environment
Developed testing standards and cases to be followed by developers for best product quality
Lead daily stand-ups, Sprint planning, and Sprint grooming meetings
Chosen by management to take on SCRUM Master and project manager responsibilities
Developed automated testing Python script dat ran on Google App Engine and Cloud SQL to aid in teh end to end testing procedure, thus reducing end to end regression testing time by 1-2 hours every time

Deployment Engineer

Confidential

Responsibilities:

Assisted organizations migrate their critical data, processes, and workflows to GSuite for clients wif 20,000 users or more.
Chosen by management to be teh exclusive technical point of reference for one of SADA’s biggest clients: Confidential .
Assisted in teh development of custom-developed tools (Python/PHP) and/or scripts for clients.
Developed a custom demo environment using Google Maps API geocoding capabilities for use in teh sales process.
Chosen to be lead engineer across all pods, standing in for project manager when needed

Technical Support Specialist

Confidential - Mountain View, CA

Responsibilities:

Analyzed and presented reports on recurring statistical trends based on vendor case quality, volume, and customer service satisfaction as shown in Salesforce CRM.
Improved personal customer satisfaction score from 72 to 100% from Q2 to Q3 and maintained a perfect score throughout teh duration of Q3.
Organized and lead team meetings between Google and their vendor teams in order to improve customer service and knowledge distribution from Google to its vendors.
Improved workflow wifin Google’s Frontline support team by pushing changes in teh way cases are documented in teh Salesforce CRM.

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Technical Project Coordinator Resume

Los Angeles, CA

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