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Project Manager Resume

New York, NY

SUMMARY

  • Extensive experience working with internal and external clients across offices and departments.
  • Ability to explain complex technical issues to clients so that they can make informed design decisions.
  • Proven track - record with numerous completed projects delivered on-time, and with happy clients.
  • Familiarity overseeing enterprise level projects with high-dollar contracts.
  • Quick to adapt to changing client demands, and think several steps ahead to plot out how changes to specs or timeline will cascade through the entire project.
  • Strong team-player who knows how to collaborate with other departments and negotiate the needs of different areas of the business with client demands.
  • A fast-learner who's able to pick up new software, procedures, and best practices with little training.
  • Certified Scrum Master with experience helping improve agile practices.

AREAS OF EXPERTISE

  • Leadership
  • Customer Service
  • Project Management
  • Account Management
  • Problem Solving
  • Multitasking
  • Teamwork and Training
  • Time Management
  • Technical Support
  • Certified Scrum Master
  • Agile Methodology
  • Process Improvement
  • JIRA

PROFESSIONAL EXPERIENCE

Project Manager

Confidential, New York, NY

Responsibilities:

  • Managed projects of varying size and complexity for clients in a diverse set of industries.
  • Worked with an international team to implement client intranets using Interact's innovative tools.
  • Developed and updated project plans using online collaborative tools.
  • Served as primary point of contact for clients for the duration of onboarding, and worked to transition to support and account management teams after project completion.
  • Managed 20+ concurrent projects with durations of 3+ months

Technical P roject Manager

Confidential, New York, NY

Responsibilities:

  • Managed projects as part of a larger initiative to update and improve TMP’s current product offering.
  • Worked with teams worldwide in multiple departments from kick-off to rollout.
  • Led standups, estimation, and retrospective sessions and coordinated sneak peeks and demos for upcoming sprints.
  • Compiled weekly reports on release progress and velocity.
  • Calculated capacity and worked with team leaders to ensure each sprint was properly scoped and staffed.
  • Formalized process for retrospectives, initial launch estimation, and monthly launch re-estimation process.
  • Managed weekly builds for five related products.

Project M anager

Confidential, New York, NY

Responsibilities:

  • Served as lead Project Manager for the NYC office.
  • Managed software development projects with budgets between 20 and 500 thousand dollars.
  • Developed strong client relationships and identified future sales opportunities.
  • Responsible for creating detailed requirements documents for the development team.
  • Clients showing progress so far to clients and taking feedback.
  • Managed one of the largest projects in the NYC office from start to finish.
  • Created new project plans and implementation methodology.

Technical Account M anager

Confidential, Raleigh, NC

Responsibilities:

  • Oversaw the execution of implementation projects until completion, typically spanning 6 to 12 months.
  • Created project plan documents and reviewed with all stakeholders and client.
  • Chaired weekly calls to discuss project progress and review status of all teams.
  • Ad-hoc training and meetings with clients and third-party software providers to discuss product integration.
  • Brought client online with Confidential software within a month, which was earlier than the usual processing period of three months
  • Directed six successful client implementations, from beginning to end of the project.
  • Handled and maintained $2 million worth of client accounts.

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