SUMMARY
- Extensive experience working with internal and external clients across offices and departments.
- Ability to explain complex technical issues to clients so that they can make informed design decisions.
- Proven track - record with numerous completed projects delivered on-time, and with happy clients.
- Familiarity overseeing enterprise level projects with high-dollar contracts.
- Quick to adapt to changing client demands, and think several steps ahead to plot out how changes to specs or timeline will cascade through the entire project.
- Strong team-player who knows how to collaborate with other departments and negotiate the needs of different areas of the business with client demands.
- A fast-learner who's able to pick up new software, procedures, and best practices with little training.
- Certified Scrum Master with experience helping improve agile practices.
AREAS OF EXPERTISE
- Leadership
- Customer Service
- Project Management
- Account Management
- Problem Solving
- Multitasking
- Teamwork and Training
- Time Management
- Technical Support
- Certified Scrum Master
- Agile Methodology
- Process Improvement
- JIRA
PROFESSIONAL EXPERIENCE
Project Manager
Confidential, New York, NY
Responsibilities:
- Managed projects of varying size and complexity for clients in a diverse set of industries.
- Worked with an international team to implement client intranets using Interact's innovative tools.
- Developed and updated project plans using online collaborative tools.
- Served as primary point of contact for clients for the duration of onboarding, and worked to transition to support and account management teams after project completion.
- Managed 20+ concurrent projects with durations of 3+ months
Technical P roject Manager
Confidential, New York, NY
Responsibilities:
- Managed projects as part of a larger initiative to update and improve TMP’s current product offering.
- Worked with teams worldwide in multiple departments from kick-off to rollout.
- Led standups, estimation, and retrospective sessions and coordinated sneak peeks and demos for upcoming sprints.
- Compiled weekly reports on release progress and velocity.
- Calculated capacity and worked with team leaders to ensure each sprint was properly scoped and staffed.
- Formalized process for retrospectives, initial launch estimation, and monthly launch re-estimation process.
- Managed weekly builds for five related products.
Project M anager
Confidential, New York, NY
Responsibilities:
- Served as lead Project Manager for the NYC office.
- Managed software development projects with budgets between 20 and 500 thousand dollars.
- Developed strong client relationships and identified future sales opportunities.
- Responsible for creating detailed requirements documents for the development team.
- Clients showing progress so far to clients and taking feedback.
- Managed one of the largest projects in the NYC office from start to finish.
- Created new project plans and implementation methodology.
Technical Account M anager
Confidential, Raleigh, NC
Responsibilities:
- Oversaw the execution of implementation projects until completion, typically spanning 6 to 12 months.
- Created project plan documents and reviewed with all stakeholders and client.
- Chaired weekly calls to discuss project progress and review status of all teams.
- Ad-hoc training and meetings with clients and third-party software providers to discuss product integration.
- Brought client online with Confidential software within a month, which was earlier than the usual processing period of three months
- Directed six successful client implementations, from beginning to end of the project.
- Handled and maintained $2 million worth of client accounts.
