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Tax Project Manager Resume

SUMMARY

  • Project Manager
  • Over 15 years of experience IT projects environments.
  • Customer Project/ Program Management.
  • Diploma of Project Management - Universidad Panamericana
  • ITIL FOUNDATION V.3.

PROFESSIONAL EXPERIENCE

Tax Project Manager

Confidential

Responsibilities:

  • Researched and consulted on various tax matters for both corporate and partnership entities.
  • Assisted clients with tax planning, refund analysis, nexus review.
  • Provided assistance on large multi national client project engagements.
  • Supervised, trained, and mentored associates and seniors on tax projects and assessed performance of staffs for engagement reviews.
  • Reviewed tax returns and recommended tax savings opportunities.
  • Utilized tax-related software for review returns and research matters.
  • Responded to state audits IDR.
  • Maintained a good working relationship with clients to enhance customer satisfaction and work with client management and staff at all levels to perform tax services.
  • Proactively interacted with directors, senior managers, and key client management team to gather information, resolve tax-related issues, and make recommendations for business and process improvements.
  • Ability to manage multiple engagements and competing projects in a rapidly growing, fast-paced, interactive team environment.

PMO Project Manager

Confidential

Responsibilities:

  • Cost Reductions & Process improvement projects.
  • Proven Track record: projects on-time, within budget and meeting objectives.
  • Experienced in running Project Meetings (Kickoff, Status Meetings (Internal/Client).
  • Highly effective in leading teams and driven for performance. Leader and Team player.
  • Budget and expense control (Project P&L) experience with multi-million projects.
  • Transitioned New Accounts as Primary Single Point of Contact.
  • Highly motivated and success driven on independent and team assignments.
  • Operations management, quality management service delivery help desk support and working with cross functional multicultural teams of 50 members.
  • Client and Executive Facing, Account Servicing and managing SLAs & OLAs.
  • Train and mentor internal and external personnel at all levels.
  • Domestic and International project managing with onsite, remote and offshore resources.
  • Strong written and verbal communication skills to all Stakeholders on a timely basis.
  • Detail oriented and analytical, experienced in requirements gathering.

Customer Project/Program Management

Confidential

Responsibilities:

  • Business Consultant of 12 years experience with extensive subject matter expertise in IT Services.
  • Management (ITSM) and ITIL, methods, processes, strategic technology infrastructure planning, and developing cost effective solutions to meet customer business requirements.
  • Developed and delivered management value added consulting and strategic technology. infrastructure solutions for distributed and large scale data center heterogeneous environments.
  • IT Service Management (ITSM) based on ITIL best practices.
  • ITIL Service Support areas of Incident, Problem, Change, Release, Configuration Management and Service Desk.
  • ITIL Service Delivery areas of Service Level, Availability, Capacity, Financial, and IT Service Continuity Management.
  • Business Impact Assessment and Business Resumption/Disaster Recovery.
  • Project control and progression with Microsoft Project, advance skillset in Microsoft Excel.
  • Maximize productivity by setting clear expectations and proactively communicating project. status, issues and risks to internal stakeholders and top management.
  • Draft and distribute project objectives and tasks to the solutions team.
  • Nurture relationships with project sponsors as well as business and IT executives.
  • Direct and oversee multiple PMs and/or team leads on complex projects, manage over 30 Confidential .
  • Ensure integrity and delivery of multiple projects with respect to time, budget, scope, change, risk and resources.
  • Manage resource allocation across multiple projects including tracking resource bandwidth and forecasting future availability for scheduling new projects.
  • Mitigate risk by identifying, escalating and resolving issues across multiple delivery groups.

Confidential

Customer Project/ Program Management

Responsibilities:

  • Manage PMO support team utilization and performance.
  • Drive continuous improvement based on required quality standards and metrics within supported accounts.
  • Responsible owner for all Metric collection, compiling and reporting, advance skillset in Microsoft Excel.
  • Present weekly/monthly/quarterly metric performance results to the account and leadership team.
  • Identify ways to assist Chief Architect in process and productivity improvements.
  • Conducted one on one session with the clients to assess client needs and expectations and ensure project delivery within deadline.
  • Responsible for status reporting, client communication & coordinating with the project management team for timely completion and quality maintenance of projects.
  • Implemented ISO 9001 methodologies that resulted in optimizing employee's time to finish the tasks, thus enhancing employee efficiency.
  • Responsible for streamlining work processes in various teams that include quality control, human resource, communication management and design.
  • Interactions with customer and functional organizations to develop specifications for content of courses.
  • Implemented surveys and provide analyzed information to the Management team for action plans.
  • Experienced in IT project budget for $300.000 analysis and cost management.

Customer Project/ Program Management Mainframe Systems Administrator

Confidential

Responsibilities:

  • Project management coordinator of Confidential New Hire Training Plan for AS400 and Mainframe Business Unit ITO Panama.
  • Pioneer in the ITO New Hire training Plan for Mainframe, including Confidential Basic New hire training plan.
  • Improved New Hire Training process for Mainframe Engineers from 10 months to 4 months.
  • Assessed project feasibility study, gathered business requirements in order executed project for ITO Business unit.
  • Generated Training Plan documentations, and delivered presentation for ITO management and New Hires.
  • Creation and Implementation of business continuity plan (BCP) for Mainframe L1 Engineers.
  • Experienced in IT project budget for $300.000 analysis and cost management
  • Perform standard configuration, management, and maintenance tasks for Mainframe systems including system subsystems, networking, storage, and applications.
  • Knowledge in Network protocols (IP, ICMP, TCP, UDP, IDRP).
  • Knowledge in Network applications, services and related protocols (SMTP, HTTP, FTP, TELNET, DNS, DHCP), knowledge of active directories.
  • Working knowledge of troubleshooting methodologies leading to Root Cause Analysis.
  • Network knowledge, functionality, and troubleshooting, network Security issues (firewalls, virtual private networks).
  • Operating System knowledge (Windows, Unix/Linux, IOS).

Project management coordinator

Confidential

Responsibilities:

  • Delegate tasks to PMs as required.
  • Ensure processes and procedures compliance aligned with the company.
  • Conduct weekly and monthly Performance Review Meetings.
  • Provide regular performance updates to the PMs through Face to Face sessions.
  • Manage resources requests and overall team workload.
  • Manage financial performance/profitability of the team.
  • Managed operational quality framework.
  • Contributing to company's growth by means of business development, Client retention and securing strategic partnerships.
  • Logistics Specialist.
  • Service improvement plan management.
  • Manager for total customer experience processes.
  • Monitor and improve customer satisfaction with the quality of service delivered.
  • Instigate service improvement plans (SIP's) whenever is necessary, cost/time justifiable, and achievable.
  • Managed project plan for local support and resources.
  • Followed up on client's side related sub projects / 3rd party vendors.
  • Managed User Acceptance Tests and configurations change.

Technical Support Technician

Confidential

Responsibilities:

  • Solves customers operational or maintenance issues on Confidential products.
  • Ability to deal with challenging situations.
  • Confidential certified technician, with a high knowledge in portables and desktops computers.
  • Supervised and repaired troubleshooting on any related hardware or software problem.
  • Boosted staff morale and improved teamwork by organizing staff outings and being accessible after hour for problems resolution.
  • Queue Management project pioneer, by assisting queue supervisors and improvement of service time and schedule adherence of all employees.
  • Logistic specialist.
  • Experience in Queue Management Reports.

Chief Industrial Engineer

Confidential

Responsibilities:

  • Chief Industrial Engineer, for a Plastic Plant with a labor force over 90 employees, customer service, control of budget and balance revenues and expenditures for operation.
  • Maintain client and employee databases for communication purposes.
  • Supervision, inventory control and quality of all the plant products.
  • Program and project management for all plastics products on a monthly schedule.
  • High knowledge of Peachtree accounting software and confection of Payroll for over 90 employees.
  • Assisted the Sales and Customer Service Department in providing software and hardware solutions to regular and prospect customers developing product research and sales brochures, and improving plant productivity.

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