SUMMARY

• Senior IT Management professional with 22+ years of experience spanning Global IT Services Delivery, Program/Project Management, General Management, SDLC & Agile Processes and Infrastructure Project Management.
• Over 17 of experience on IT Project Management from Pre - Sales to Post-deployment for mid-to-large scale projects involving multiple systems having project portfolio budgets in the range of US$1-20 million, IT/ Technical Operations organizations in supporting worldwide enterprise infrastructure, systems and applications Services, Delivery, continuous improvements encompassing Infrastructure Support, End-User Support
• Proven track record in managing Client expectations/Client Services Management and On/Offshore team management/delivery for Waterfall/Agile and Hybrid programs/projects
• Proven Experience in delivering projects within scope, schedule, budget and on Agile, Waterfall and Hybrid methodologies to suit the business objectives
• Solid competencies in Coaching, Leadership Development, Teambuilding, Managing & Motivating IT resources.
• Excellent understanding of process management, improvement practices, change management process and operational services
• Possess the ability to negotiate, influence, recommend and mediate in a highly matrixed environment and communicate effectively with all levels of management
• Experience in setting up the Overall & QA Operations, PMO Policies and Processes & Implementation of CMMI, member of TMMi review board, knowledge on RUP, ISO 9001, Agile, ITIL v3 and PMI PM Methodologies (PMP)
• Demonstrated ability to work unsupervised, taking a proactive, goal-oriented approach, work under pressure to meet deadlines individually & in collaboration with other teams in any working environment/culture. /Investment systems), Retail Industry domain knowledge
• Mobility Systems CMMI Process PMP and ITIL v3 Framework Service Delivery Management
• Core Competencies Testing & Quality Assurance
• Online Stock Trading systems (futures/derivatives) trong background in Financial Services (Capital Markets/Investment), Stock trading systems, Heath Insurance, Retail, eBilling and mobility Sales Force Automation Domains
• Healthcare Domain knowledge
• Financial Services (Capital Markets
• Program/Account Portfolio Management
• Agile/Scrum Methodologies
• Process Implementation/ Management
• Infrastructure Project Management

TECHNICAL SKILLS

Technologies: MS Visual Studio, C++, MS Share Point

Applications: MS Word/Excel, PowerPoint, Access, Visio, Bugzilla, JIRA, SVN, TFS, Quickbase applications

Project Management: MS Project, XPlanner, Planview, Rational Team Concert (RTC), Rally, Wrike SQL Server 2000/5, DB2, MySQL, ORACLE9

Databases: QTP 9.2, HP Quality Center, Test Director, IBM/Rational (Purify, Test, Clear Quest), HP Load Runner, WinRunner, JMeter, Selenium

QA Tools: Processes/Standards SEI CMMI, ISO9001, PMI PMP, RUP, MSF, Six-Sigma, Agile/Scrum, TMMi, ITILv3

PROFESSIONAL EXPERIENCE

Confidential

Director- Delivery

Responsibilities:

• PMO Director/Global Leadership team for the Infrastructure Management practice for large scale programs
• Experience with managing account portfolio of ranging from $2-20 million
• Develop and execute an Account Plan(s) to grow the relationships and create new opportunities; achieved Account Level growth for the key accounts in SBU
• Manage Client Account level Contracts & Forecast Management
• Account level Delivery, Leading Resources across multiple teams, Developers, Capacity Management for Program Delivery unit at client site and Utilization optimization for the Practice
• Program Initiation and Planning; Quality & Process Improvements/Optimization programs
• Manage Program financials and ensure optimum forecasting and financial growth plans
• Budget & Revenue tracking for the Program Delivery areas and Management Reporting
• Communication to multiple levels within the organization and within Client C level & Senior stakeholders
• Client relationship management with top client stakeholder in multiple domain Managers, Vendor Management, Infrastructure programs Pre-sale Support and Resource Management
• Pre-Sale Support for the practice/account, assist the sales team by defining solutions, assessing and defining project scope, and developing proposals/RFP responses
• Create and Monitor Infrastructure team Project plans and tracking program level activities and dashboard reporting on programs spanning application changes, migrating enterprise hardware and software technologies

Confidential, Princeton, New Jersey

Project Director

Responsibilities:

• Responsible for overall PMO Program Plan, Project Schedules for the Vulnerability Patch Management Program
• Develop key client relationships with executive sponsor and stakeholders of the client organization
• Lead/Manage analysis of activities (gathering requirements and working with offshore team to guide prototyping and/or solution development)
• Daily hands on management of technology activities utilizing Agile and Scrum based software development practices
• Lead analysts or consultants in the analysis of data and formulation of recommendations to solve key business issues
• Lead the development and delivery of presentations to in pursuit or delivery situations
• Plan and conduct interviews with mid and senior level clients to understand the current process
• Take leadership role in facilitating and handling meetings with clients/Presentations to Sr Management

Confidential

Program Director

Responsibilities:

• Responsible for overall PMO Program Plan, Pre-sales support, Key proposal for Confidential ( Confidential ) for Service management capabilities in Service Design, Service Support, Service Delivery areas based on ITIL guidelines, ITSM Life Cycle Management Support, Automate App Validation, Dev Ops (SCM), Splunk Operational Development.
• Budget & Resource planning for Confidential program
• Confidential Transition planning activities/Knowledge Management Transition procedure with Client teams and Confidential teams
• Analyze the Business Process & Tools and planning for Target Operating Model (TOM) proposals on Service Design
• Multishore follow-the-sun Delivery Model proposal & implementation
• Create and Monitor Infrastructure team Project plans and tracking program level activities and dashboard reporting
• Ensure that Service Operation requirements are met in Problem Management, Service Desk and Incident management.

Confidential, Indianapolis IN

Program Director

Responsibilities:

• Lead the PMO and Program Initiation and Planning for the Confidential & Confidential company Systems/Process (Agile/Scrum based), revenue & resources
• Program Management of multi-functional team initiatives, partnering with business leadership and managing program delivery across internal IT and Enterprise Architecture group
• Active engagement with application teams to ensure appropriate SDLC metrics reporting and Technology governance for Remote Infrastructure Management (RIM) segment
• Active engagement with business teams to create Business Requirements Documentation (BRD) and to ensure access to knowledgeable personnel and execution of program/project planning and organizational governance
• Established metrics to proactively identify areas of risk and allow planning for mitigation
• Manage program budgets and financial reporting for senior management
• Coordinate and facilitate review meetings, business/process analysis/white boarding/brainstorming sessions
• Creating and delivering executive level presentations on program updates, schedules and expected results

Confidential. Hartford, CT

Program Manager

Responsibilities:

• Lead $500K to $6M or more complex business and/or technology projects and/or programs that require coordinating cross-functional internal and external co-located and virtual teams and leading simultaneous projects in Claims, drug Rebates and Medicare reporting in the Informatics space projects for Confidential Pharmacy, Confidential business integration and Surescripts (prescriptions intake)
• Responsible for coordinated management of projects over their end-to-end life cycle (initiate, plan, execute, control, close) accountability for program delivery within Confidential RX domain
• Manage projects in Waterfall, Agile and Hybrid processes; in accordance with the Confidential Project Management Office's (PMO) Project Management Methodology.
• Managing Programs/Projects (Agile & Waterfall) spanning multiple Confidential Domains, Managing Cross-Functional Teams, different Vendor Resources in Confidential Projects
• Responsible for Scoping & Estimation, Project Planning, Resource Management, effort & schedule tracking, Risk Management, Tracking Quality Issues, Project Communication and Reporting.
• Develop and manage project plans to ensure task execution and dependency coordination to anticipate and proactively address potential schedule and resource risks.
• Manage program budgets to ensure accurate and timely expense reporting, and to anticipate and proactively address budget over / under spend.
• Manage change control process to ensure conscious scope, schedule, and cost decision-making, and ensured timely maintenance and communication of changes to business requirements, technical specifications, test plans, project plans, budgets, resource plans and other project artifacts.
• Interacting with key business folks, key stakeholders, program delivery, development, testing, infrastructure teams and also coordinating with 3 rd party key functional teams
• Periodic steering committee meetings with executive and senior management to communicate high-level project status, obtain critical decisions and guidance, and ensure continuous organizational commitment.
• Develop, distribute and gather completed post implementation project surveys, review lessons learned with project team, and contribute to the continual improvement of the PMO's Project Management Methodology and strengthen other organizational processes and standards.
• Conduct program reviews with relevant stakeholders to identify / manage issues & risks and ensure smooth delivery provide delivery governance and resolve escalated project issues affecting the projects/programs.

Confidential

Senior Project Manager/Scrum Master

Responsibilities:

• Managing all aspects of software development based projects (Agile) from Initiation through Closure in Confidential (Rebates, Medicare PDP Reporting and Specialty Pharmacy projects) spanning the following key specialty pharmacy product areas as Project Manager/Scrum Master ePrescribe capability which allows Rx system to receive and process New and Refill prescriptions as well as Refill Authorization requests through Surescripts eRefill capability through Confidential Navigator that allows members to submit refills and manage their Specialty prescription information on Confidential Navigator
• RPH Verbal Intake which automates the process of the Pharmacists to intake prescriptions transferred to us by other pharmacies
• Several productivity improvements to Prior Authorization processing in Specialty Rx application
• Technical Improvements in Specialty Rx Application Compass to improve performance of high-impact queries and CRM processes
• Deployment of a Disaster Recovery environment including near real time database updates that can be leveraged for daytime reporting
• Confidential outbound Rx Rebates files and Confidential CM Confidential Inbound integration for Business Reporting
• Used Agile and SCRUM methodologies to lead project teams on a daily basis to the successful delivery of software
• Management reporting & presentation to Confidential Senior/Executive leadership in Rx domain
• Responsible for delivering quality solutions that provided desired business benefits on-time'& within budget
• Facilitated meetings / workshops with cross functional teams
• Requirement Management, Financial planning and Management for Specialty Rx domain projects

Confidential

Program Manager

Responsibilities:

• Project Management oversight for Confidential team on coordination Confidential Claims migration to CVSCM and Confidential Business Owner and SME's/Project Teams
• Monitor, Track & Reporting on the Cert project status and issues related to Claims mismatches for Confidential
• Liaison with the project managers on any issues related to their relevant projects and track the dates for their release deliveries

Confidential

Sr. Project Manager

Responsibilities:

• Managing Integration Engineering Team on Claims/Network Provider/Funds, Pharmacy, Member/Billing/Plan Sponsor, Informatics/Medical Management and Channel Management/SRQ domains in the Test Center of Excellence (TCOE)
• Review Software Architecture, Integration Test Strategies and other project Artifacts/ Coordinating with Domain IE leads and responsible for overall delivery
• Overall IE team progress tracking for major & minor releases of projects and integration strategy review
• Enterprise level reporting & analysis on the IE activities for Releases after the ERM I-Test period

Confidential

Project Director

Responsibilities:

• Product feature requirements documentation (Business Requirements) for derivatives & Gap analysis with existing products for next version of ATrade Web Online, Mobile, iPhone and iPad products.
• Formulating the Product QA Acceptance Test Strategy and Test Plan for the next version updates to the customers
• Direct accountability for all dedicated testing resources
• Consultant for improving PMO/Quality/Delivery Management processes based on Agile Process/CMMI guidelines.

Confidential

Delivery Manager

Responsibilities:

• Overall Product Delivery Manager for Direct FN Stock Brokerage Solutions/Trading Product Suite (equity & derivatives) for clients in Dubai, Indonesia, India & Pakistan stock markets with budgets from US$ 1 - 5 million
• Define and formulation of an Enterprise-wide Test strategy and Test Plan for DirectFN Product suit
• Manage & Lead a team of over 60+ professional Leads/Software Engineers/QA Engineers on a project
• Project Management, Planning, Estimation, Requirement Analysis, End to End Test Planning for Trading Software products for Web, Desktop Dealer Terminals, Mobile and iPhone products.
• Responsible for Project Plan, Project Schedule, Test Plan, Functionality Traceability Matrix and UAT Plan Artifacts.
• Member of the SEPG & Process Excellence Committee (PEC), drive/improve Product Development Processes and established QA Best Practices,
• Coordinate with Client Sr Management, Technical Leads/Technical PM's for successful deliveries Trade Software
• Identify, track, manage and resolve project deployment & pre-Production issues as they arise
• Interviewing & Hiring the recruits and conducting QA Team/Staff appraisal and performance reviews

Confidential

Head of Quality Assurance

Responsibilities:

• Senior Management Team responsible for setting up the Company Operations, Structure & QA Process/Policies
• Project Management, oversee/prepare proposals/schedules for projects in the PMO office
• Oversee all aspects of QA including establishing process, metrics, applying industry best practices, and developing test tools to ensure on-time, on-budget delivery of all testing activities required to support all deliveries
• Provide leadership for the successful definition of test strategies for enterprise programs for various clients
• Drove the CMMI Level 3 implementation being a member of the core SEPG team, defined KPI/measurements and conducted Process Audits
• Ensured both operational and strategic implementation in alignment with QA Unit roadmap of test data management, defect management, testing tools, automation, regression, estimation and test environment usage and governance within the company procedures
• Performed Acceptance Reviews/Testing prior to delivery for the clients
• Accountable for QA Unit financials and management of forecast accuracy to the operations teams
• Training staff on Internal QA, Soft Skills, Project Planning and CMMI related training.& Staff appraisals

Confidential, Atlanta, GA

Project Manager

Responsibilities:

• Was responsible for; Baseline Project Proposal development o Project Management/Project Plan/Schedule/Estimation o Stakeholder management and Program Reporting o Master Test Plan/Test Cases using Quality Center Post Release Review; Test Readiness Review/Metrics/Formulating Requirement Traceability Matrix
• Enterprise Locator System & Real-time Inventory Management System - Role: Project Manager Project duration: 24 months with 2 Main Phases; with a T&M budget of $1.8 million.
• Was responsible for Project Management/Project Plan/Schedule/Estimation o Master Test Plan/Test Cases using Quality Center o Stakeholder management and Program Reporting
• Used CMMI L3 based process practices and used a combination of Agile and Waterfall approaches in development process methodologies.
• FedStart - Role: QA Project Manager Complete Macy's /Bloomingdale's Mobility Store Inventory Management & Tracking system on PDA (Win CE 4.2) /PTC devices (components included were: merchandize tickets (hang-tags), price audits, hang tack tickets, buyer initiated transfer management etc.). A project spanning 24 months with a team of 12 onsite & off-shore resources.

Confidential

Head of Project Management

Responsibilities:

• Responsible for Project of Confidential Sales Force Automation mobility solution for overseas Projects (New Zealand /Australia) with Management, SQA & Delivery budgets ranging from US$ 1 - 3 million range in the PMO unit.

Confidential

Sr. Project Manager

Responsibilities:

• Managed Pre-sales, Scoping, Estimating, Development, QA and Deployment phases of project activities
• Reported to Project Steering Committee of Sr. Management from Confidential & Confidential
• Requirements gathering and documenting Functional Specifications with BAs
• Prepare Project Plan/Project Schedule/Test Plan & UAT Plan and Risk & scope management
• Performed Acceptance Testing prior to delivery for the clients

Confidential

Sr. Project Manager

Responsibilities:

• Managed Pre-sales, Development, Scoping, Estimating and Deployment project activities
• Reported to Project Steering Committee of Sr. Management from Confidential, Confidential Inc. & Confidential
• Requirements gathering and documenting Functional (Gap) Specifications with BA's, Risk & scope management
• Prepare Project Plan/Project Schedule/Test Plan & UAT Plan and Track the progress

Confidential

Director, Software Quality Engineering

Responsibilities:

• Established a QA Department process, plans including goals, metrics & delivery models
• Responsible for Project Management, Project Costing/Budgeting, QA and Project Delivery /Deployment
• Responsible for leading testing teams and projects with 20+ resources and budgets of 1-2 million
• Pre-Sales, Oversee/prepare budgets and schedules for the company & software product development.
• Test Plan creation for the projects & Performed Acceptance Testing prior to delivery for the clients
• Designing & Managing the internal process tools (Issues Tracker, Time Tracker, PM Tool)
• Member of the Sr. Management Team, setting up the Company Business Operations with the U.S. based partner.

Confidential, Boston

Project Director

Responsibilities:

• Requirement Analysis, Project Management, Project Costing/Budgeting, Quality Assurance, Project Delivery /Deployment
• Managed a team of 15 on-site & off-shore resource.
• Create/Manage the Project Plan/Project Schedule/Estimation/QA Plan/Deployment Readiness Artifacts

Confidential

Head of Quality Assurance

Responsibilities:

• Founding Management Committee Team member, Lead a team of professional Software Engineers in the QA Unit
• Setting up the QA Unit, QA Procedures and Managing the Delivery Processes of the company
• Managing human resources of the QA Unit, growing the team to 50+ SQA Engineers
• Designing & Implementation of automation test scripts for automation of testing
• QA Project Planning, Quality evaluation and Stability Asessment & formulating Management Reporting/Metrics

Confidential

QA Project Manager

Responsibilities:

• Test Planning, developing Test Suits for e billing application and customer self-service software

Confidential, MA

QA Project Manager

Responsibilities:

• eArchive electronic document archiving and retrieval, document management, workflow management, document imaging, data mining and report analysis project