Senior Technical Application Manager / Project Lead Resume

SUMMARY

Enabled business unit revenue growth by leading the planning, execution and delivery of three medium - sized application development projects, while concurrently supporting existing production systems
Expanded the bank’s transaction settlement capabilities by successfully directing the planning, installation and deployment of a web-based Reconcilement system used by multiple departments
Delivered operational and transitional services and service improvements to business units by managing teams of application developers to install, develop and support enterprise-level business applications
Earned 2 Certificates of Excellence by guiding technical support teams in increasing the number of closed incident tickets by 17%, and improving application uptime by 12%, the highest increases across all groups in the bank’s IT department
Improved business unit productivity and system maintainability by training and mentoring eight team members in providing technical support for complex loan accounting and reconciliation systems, enabling the team members to assume full on-call responsibilities
Wide-ranging background in supporting complex business systems, supervising application developers, and managing development, conversion and infrastructure installation projects
Strong analytical, problem resolution and communication skills (both written and verbal), with proficiency in communicating complex technical ideas and concepts to business clients
Knowledgeable in the Project Management Institute’s standards, concepts and terminology
Experienced in planning, organizing, directing and controlling projects using Waterfall project management and system development life cycle (SDLC) methodologies
Skilled in the use of productivity tools and database access methods, including MS Project, MS Visio, MS Word, MS Excel, MS PowerPoint, CA PPM (Clarity), SharePoint, DB2, MS Access and SQL
Familiar with Agile project management methodology, forecasting staffing demand, budgeting software expenses, object-oriented design techniques, and ITIL Foundations framework
Detail and results oriented, with multitasking capabilities

PROFESSIONAL EXPERIENCE

Senior Technical Application Manager / Project Lead

Confidential

Responsibilities:

Reduced business risk and streamlined client processes by leading the planning, execution and delivery of three medium-sized application development projects
Quarterbacked production incidents and developed proficiency within the application support team at resolving system problems
Compiled and analyzed service delivery metrics, identified trends, defined action plans for continuous improvement, and presented findings to the management team
Full performance oversight, salary administration, and leadership/development responsibilities for the application development teams

Technical Application Manager / Project Lead

Confidential

Responsibilities:

Improved user productivity and system ease-of-use by managing a project to develop and deploy a GUI front-end to a loan accounting system, collaborating with the development team, infrastructure groups, an outside vendor and the business client, over the course of 23 months
Collaborated with business clients to determine, understand and communicate requirements for system enhancements to the development team, coordinate quality testing, and obtain approvals for deploying the changes to production
Managed relationships with software vendors, including contracts and budgeting for software licenses and maintenance, for all applications in the portfolio

Technical Project Manager

Confidential

Responsibilities:

Managed the project timeline (using MS Project) and budget for a project encompassing over 2,000 hours of effort, taking place over 20 months, with financial spend exceeding $1 million
Directed project activities over the entire project life cycle (Initiation through Closure)
Specified the technical configuration of the servers, storage, and directory structures
Communicated major milestones, identified issues and potential project risks, provided continuing direction on the development of data interfaces and reports to the project team, and conducted regular status meetings with the team and clients
Coordinated the installation and overall deployment of the system and eight new servers with the application vendor, the project team, and 13 different IT infrastructure groups
Completed the project on time and within budget, and obtained approvals for production deployment from the business partners and all engaged infrastructure groups

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