SUMMARY

• Technical Management professional with over 11 years of experience providing technical expertise and leadership to IT projects following Agile and Waterfall methodologies.
• In depth project management expertise supporting various development and deployment projects in both the US and global landscape including but not limited to customer facing technology (IT Data and Digital solutions).
• 2 year of experience in the Restaurant Industry working on e - Commerce platforms handling websites and native mobile applications at Confidential 's Corporation .
• 2+ years of experience in leading the team that built the Retail Enrolment System of Confidential (BCBS of IL, TX, NM, OK, MT) .
• 6+ years of experience in leading teams that built enterprise level SOA based services for the e-Commerce platform at Confidential . Worked on ground handling services for airport operations as well.
• People manager of development, support, and deployment resources.
• Ability to adapt to rapidly changing technologies and regulatory environments to improve customer experience and help them achieve their goals by solving their critical technology initiatives.
• Strong Object Oriented concepts for software design and implementation.
• Leadership capabilities in delivering on time under pressure, prioritize and multi task.
• Extensive experience in working with multiple Third Party vendors in a single project and managing them.
• E xtensive experience in creating project plans and project milestones following SDLC and managing the project from initiation through pilot and market deployment.
• Experience in integration with social platforms, proximity/geo-location, mobile and tablet web, responsive design.
• Worked on evaluating vendor's products' for Loyalty Management platform
• Subject Matter Expert in Loyalty Programs and customer data migrations.
• Experience in Upsell to increase customer interaction and improve their experience.
• Experience in retail enrollment systems that enrolls members for health care services. Enrolled around a million members during the first season of open enrollment.
• Extensive experience in SharePoint, JIRA, Confluence and Mingle as tools for project management.
• Working knowledge of analytics tagging
• Knowledge of EAI tools like TIBCO (Designer 5.2 and Business Works 5.2) and Mulesoft
• Extensive experience in managing and executing test cases for Integration, System and Performance testing.
• Expert level programming skills in Java, J2EE and database technology (SQL Server,Oracle, JDBC), Java Beans, EJB, REST and SOAP webservices (XML, XSLT, WSDL), Spring and Hibernate.

TECHNICAL SKILLS

• Windows 9x/NT/2000/XP, Unix(AIX) and Linux.
• Servlets, JSP, JDBC, JNDI, EJB 3.0.
• SOAP/WSDL, SAML, WS-Security, XML-Encryption, WS-Digital Signatures, Schemas, XSLT, XQuery.
• HTML, Java Script
• Java 2.0, C, C++, SQL, PL/SQL, UML
• Oracle, SQL Server, MS Access, IBM DB2, No sql databases like Mongo and ElasticSearch
• WebLogic™ Application Server 8-10.3, Apache Tomcat, JBoss, Websphere 7.0
• PVCS, CVS, SVN, Stash

PROFESSIONAL EXPERIENCE

Confidential

Project Manager

Responsibilities:

• Submitted Project Initiation Requests to the infrastructure team to provision environments for dev, test and QA.
• Created SOWs for the system integration development partner to obtain sign-off from senior management and legal.
• Managed the code delivery from the third party vendor.
• Issues and risk management.
• Engaged with the QA team to plan on functional and regression testing through automation.
• Engaged with the Architectural Review Board to obtain a sign off on the product architecture and the technology stack.
• Worked with business users to analyze problems and align the most appropriate functional, application or configuration solution.
• Conducted business process analysis and assessments in an effort to align information technology solutions with business initiatives.
• Worked with other global Confidential 's markets ready to accept and use the application.

Confidential

Technical Manager

Responsibilities:

• Instrumental in setting up a team of 40 members and training them on US Healthcare reforms.
• Managed and led a team of senior developers to build a highly scalable system which was able to enroll a million members.
• Conducted daily scrum meetings to gather regular updates from the team.
• Work allocation to resources based on their capabilities and capacity.
• Escalated issues and risks to the senior management and client effectively in order to avoid surprises and avoid delays in delivery.
• Designed skeleton code providing interfaces and design flows using Class and Sequence diagrams as per approved requirement to allow developers to work on implementations.
• Participated in daily defect triage meetings to identify defects that required fixes from my team.
• Conducted code walk through in order to improve the code quality. Also used Build and Continuous Integration tools like Jenkins and Hudson.
• Trained the team on troubleshooting tools like Splunk and Dynatrace for quicker resolution of production issues.

Confidential

Senior Project Lead

Responsibilities:

• Partner Services Integration - Managed and led the development of common web services used by frequent flyer (loyalty) program partners to access the S-UA and S-CO web services. Architected the project to use IBM Datapower X150 as a gateway for authentication and authorization for all partners. Following SOA guidelines, the existing S-UA & S-CO services were reused to redirect the client call to appropriate services using context based routing on Datapower.
• Managed a team that supported multiple strategic E-commerce, Loyalty and Customer IT initiatives within United (i.e. MP 2.0, IVR and the Confidential lounge application).
• Involved in developing Mileage Plus™ Master Data Management (MDM) and Customer Information Database (CIDB) consolidation strategies for improved data quality and consistency. This effort was designed to increase MP member awareness, support non-air (hotel, car and retail) partner programs, direct marketing efforts, partner channel integration and customer retention initiatives.
• Alternate Redemption Platform (ARP) - Consolidated about 22 existing web services used to retrieve customer profile information from 3 different data sources. The new web service was developed using Spring framework to be used by different teams at United as well as by external vendors. The servers were configured so that this service received about 7-8 million calls a day without any downtime. Using this service, Mileage Plus (MP) developed redemption capabilities for its members, both in terms of offering expanded air and non-air redemption opportunities.
• PNRGOV - Built EDIFACT messages following IATA standards that were to be sent to different governments 72 hours before the flight took off. Instrumental in architecting the message flow using Tibco BW, IBM MQ and IBM Datapower.
• Secure Flight - Led a team that designed and developed web services to access the host, Apollo (global distribution system) to retrieve and modify PNR related data to be used by 8 different channels. Played a key role in the server configuration set up to receive high call volumes and ensure no downtime. These services helped to cater to the Secure Flight program which was developed by TSA as a congressional mandate.
• RES Channel Expansion - Designed and developed web services using the weblogic classes available in the ant build to retrieve data from an IBM DB2 database. These services helped the Confidential contact centres to provide economy plus upsell to the customers and further improve customer experience.
• Customer Problem Resolution - Delivered a tool that helped the customer agent to resolve customer issues and improved the redemption process for them. Involved in building a web based electronic platform that significantly reduced costs, improved customer/agent satisfaction, and United Promoter (UP) scores.
• FDPS is based on a core database containing operational information (for alternates, re-fuelling and emergencies etc.) for all airports used by Confidential . Designed and developed the middle-tier part of this system mainly using EJB2.0. The application is meant to create and maintain a unique and versatile online interface to access the business information. End users of this application can store, retrieve, manage and customize the data for thousands of airports and aircrafts. Initially the application was built only to deal with flight diversion information. During later phases it was enhanced to hold all types of airport data.