SUMMARY

• Senior Project Manager who possesses an engineering background and is experienced in managing delivery of customized technology solutions in over fifteen countries.
• Experienced in communicating and coordinating projects in multi - cultural and diverse environments to ensure meeting system requirements.
• Experienced leader of matrix teams in successful on-schedule and within budget implementations of projects in the private and the public sectors.

PROFESSIONAL EXPERIENCE

Confidential

Senior IT Project Manager

Responsibilities:

• Provide project management support for the complete lifecycle of IT projects to achieve department goals and objectives.
• Initiate, plan, execute, monitor, control, and close IT hardware and software projects.
• Manage IT projects and coordinate work with internal and external stakeholders to insure successful project completion.
• Serve as the primary point of contact on IT projects.
• Provide standards, procedures, and guidelines for implementing quality assurance activities throughout the system lifecycle.
• Insure project artifacts are properly maintained and project schedules are properly base-lined.
• Participate in risk evaluation activities and meetings.
• Develop, maintain, and implement project documents required by the customer.
• Serve as the Release Manager, responsible for managing and coordinating monthly, immediate and emergency software releases.
• Serve as the JIRA Administrator, responsible for customizing and maintaining the agency’s JIRA instance.
• Provide support to integrate JIRA with Bibucket and Bamboo.
• Serve as the Serena Business Manager Administrator, responsible for maintaining and supporting the Change Management tool.
• Support the agency in implementing an Agile approach to manage IT projects.
• Serve as the Disaster Coordinator, responsible for managing and coordinating work performed during heightened disaster activities, in support of the agency during the Louisiana flooding.
• Serve as the interim team lead and single point of contact on a project management contract with our government client, supporting the agency’s PMO.
• Responsible for contract leadership, decision making and management of work requirements for IT projects.

Confidential, Rockville MD.

Quality Manager

Responsibilities:

• Created processes that helped reduce implementation time by 50% and increased the implementation team’s productivity.
• Served as part of a five member team on a project to create a new Deployment Process to allow for faster implementations.
• Created tools to automate configurations and the quality testing process.
• Performed configurations of new implementations and supported the Implementation Managers in completing work on client software instances.
• Performed Quality Testing and Review for multiple software implementations.
• Documented, tracked and provided support and troubleshooting assistance to resolve issues discovered during quality review sessions.
• Represented client needs to company’s senior management.

Confidential, Washington D.C.

Information Technology Specialist

Responsibilities:

• Managed and implemented new technology services in the Confidential system.
• Documented and tracked issues using JIRA platform.
• Created and updated project documentation using Confluence platform.
• Managed and processed warranty repairs with third party vendors.
• Provided support to library staff and patrons in resolving issues with technology products.

Confidential

Senior Project Manager/Lead Systems Engineer

Responsibilities:

• Promoted to a senior position with expanded management and supervisory responsibilities.
• Duties included the same as outlined below.
• Mentored and provided guidance to teammates in the Implementation and Support department.
• Provided level 3 and level 4 technical support.
• Managed the full lifecycle of telecommunication projects from initiation phase to closing phase.
• Led and managed cross functional teams responsible for designing, developing, installing and supporting customized technical products.
• Served as point of contact for client communication, and made sure all requests were managed appropriately.
• Implemented, customized and configured services on-site.
• Developed and managed project plans and project schedules using MS Project.
• Gathered, defined and documented system requirements.
• Planned and scheduled project deliverables and milestones.
• Assisted in troubleshooting and resolving project issues.
• Integrated new products with various network elements (Billing, Switch, SMSC, and others).
• Created and maintained project risk registers according to risk management plans.
• Created and managed project documentation and lessons learned documents.
• Prepared and provided training to client staff.
• Provided level 1 and level 2 technical support.

Systems Engineer

Confidential

Responsibilities:

• Tested in-house software and worked with developers to optimize performance and resolve quality issues.
• Tested hardware such as Dialogic Cards, ISDN / SS7 converters and servers’ performance.
• Tested third party software and decided on products to integrate with platform.
• Tested SMS website and worked with outsourced developers to optimize performance and resolve arising issues.
• Load tested in-house developed gateways such as SMS-SMPP-Tx & Rx, HTTP, email, FTP gateways and many others.
• Researched, created and tested Oracle 10g multi-master replication environment for geographical redundancy.