Program Manager Resume

SUMMARY

Accomplished and result - oriented Project Management Professional (PMP) with a global implementation experience in the area of Program, Portfolio and Product Management.
Internal or external, customer delight is a priority. Proficient in PMBOK based SDLC, waterfall and agile methodologies with an emphasis in Data Warehousing and Business Intelligence discipline.
Proven history of delivering projects on time, quality and budget. Believes in team work.
Broad based IT experience with specialization in Project and resource, risk & issue management, Contract Management including financial and P&L management ($8M)
Experience in strategic planning, budget & forecast, requirements engineering, software development, Software Quality Assurance & Testing
Emphasis in Data Warehouse and Business Intelligence with an experience and training in Big Data
Experience in developing Web based dashboards
Comfortable in Waterfall as well as Agile methodology/environments
Communication to senior leadership defining business priorities and impacts on the program.
Create strong relationships in a multi-cultural environment to deliver projects with on-shore and offshore teams and vendors
Experience working for Consulting organizations as well as direct Fortune 100 organization

PROFESSIONAL EXPERIENCE

Confidential

Program Manager

Responsibilities:

Working with Business to collect and elicit requirements, transform them into the conceptual design and playback to Business.
Reviewing data requirements and inducting data not available in the EDW and integrating into semantic layer to meet the reporting needs
Overseeing and managing the development of custom web based and Tableau dashboards.
Accountable for ensuring on-time and quality delivery for various BI projects.
Reviews projects with stakeholders to ensure that the issues and risks are proactively identified. This helped in consistently ensuring that all the projects remained on track
Executed a large shipment tracking program that yielded over $10M a year net benefit
Excellent Customer rating and feedback
Agile Development and Project Management

Program Manager

Confidential

Responsibilities:

Single Point of Contact for the customer for the delivery of all projects in Business Intelligence space.
Accountable for ensuring on-time and quality delivery for various BI projects running across different Line of Businesses (LoBs).
Developed a 3-year strategic roadmap that helped do a short-term as well as long-range planning.
End to end delivery ownership to support & operations. All customer issues were addressed promptly to avoid further escalations. This resulted in an excellent customer satisfaction score.
Analyzed Data Quality issues and provided a set of recommendations.
Provided solution approach for a complex migration project

Confidential

Project Manager

Responsibilities:

Managed an infrastructure program to augment hardware and upgrade software to the latest versions. This included upgrading Teradata software, Microstrategy hardware and software in a complex technological and user environment. The program consisted of multiple projects that would upgrade various hardware and software in different phases. Managed a large team of client personnel to steer them through the projects and accomplish the program goals.
On-time delivery of all the projects in spite of challenges.
In-depth planning and testing detected a system software bug that would have otherwise gone unnoticed.
Project's 'Implementation and Cutover' activity had been adopted as a best practice for the organization.

IT Manager

Confidential

Responsibilities:

Lead systems implementation and planning for various projects
Provide leadership, mentoring and, direction to a 40-member team including contractors.
Recruit candidates for various roles in the team.
System Architecture Design and Setup. Provided thought leadership in the subject areas
Support four remote teams in US and, India.
Provide product support to internal project teams.
Collaborate with end users to identify needs and opportunities for improved data management and delivery.
Oversee the ongoing development and operations Enterprise Data Warehouse
Streamline processes regarding data flow and data quality to improve data accuracy, sustainability and utility
Provide support and oversight to the ongoing development and operations of a business intelligence and data warehousing architecture