AREAS OF EXPERTISE

• Project Management
• Training Management
• Customer Relationship Management
• Business & IT System Analysis

PROFESSIONAL EXPERIENCE

• Senior consultant with over 18 years in Program Management experience in Government and Commercial sectors, managing various projects to include Management Analysis, Schedule and Risk Management, Testing, and Training.
• Effectively managed past teams of up to 15 team members with projects ranging from $50,000 - $5,700,000.
• Successfully manages projects utilizing PMI, CMMI, ITIL methodologies and Agile and Waterfall philosophies of software development.
• Holds a Master of Arts in Administrative Management (HRM) and a Bachelor of Science in Business Marketing.

PROFESSIONAL EXPERIENCE

Senior Consultant

Confidential, Lanham, MD

Responsibilities:

• Manages diverse technical teams and supports Program Management Office (PMO) process, procedures, reviews and deliverables. Provides Project Management Professional (PMP) level support. Analyzes new and complex project-related problems and create innovative solutions that involve schedule, technology, methodology, tools, solution components, and financial management of the project. Assesses and administers changes so that change control activities are planned and executed in conformance with procedures. Supports and maintains capital planning investment, control, and evaluation processes.

Senior Project Manager/IMS Lead

Confidential, Lanham, MD

Responsibilities:

• Managed diverse technical teams and provided an overarching project framework for major IRS Affordable Health Care Act (ACA) projects. Recommended financial and staffing plans and develop schedules to support the mission and goals of the Organization.
• Created and documented project plan schedule and tasks, resource estimates and timelines for all planning efforts. Refined requirements and conferred with project staff to outline work plan and to assign duties, responsibilities, and scope of authority.
• Facilitated risk and issue mitigations. Led weekly Schedule Meeting and prepared status reports for submission to Executive Management.

Project Manager

Confidential, Arlington, VA

Responsibilities:

• Managed projects and deliverables in accordance with PMI, Agile, Waterfall and ITIL methodologies. Participated in Integrated Project Review (IPR) meetings and Joint Application Development (JAD) sessions to review status of ongoing projects. Designed, developed, and managed IT policy and planning functions that met current and future business requirements, and applied and/or optimized the existing architecture. Worked with Development Staff to refine requirements and estimate costs. Defined and managed project risk, configuration management, and resource management for projects. Provided project status and updates to project stakeholders, to include Executive Management.

Project Manager, Business Development

Confidential, Bowie, MD

Responsibilities:

• Managed daily business operations and provided exceptional customer service skills. Interfaced with Management and technical groups to outline and institute business processes. Produced detailed project plans and managed projects from project inception to conclusion. Recommended areas needing further investigation, based on analysis of data. Identified and evaluated business models and developed marketing strategies. Identified cost savings for return on investment (ROI) and business process gaps and developed training materials. Developed visual presentations, process flowcharts and storyboards.

IT Project Manager

Confidential, Fort Meade, MD

Responsibilities:

• Provided oversight to the DISA Chief Information Office (CIO) with project lifecycle activities by drafting project requirements and project plan documentation to include risk analysis, budgets, master schedules, briefings, and development of cost estimates. Managed project scope, schedules, funding, staff and resources for projects. Participated in Integrated Project Review (IPR) meetings and Joint Application Development (JAD) sessions to review status of ongoing projects. Managed enterprise-wide engineering, desktop implementation and integration projects. Reported weekly performance data and measurements in support of DISA CORENet Engineering Service Projects.

Program Management Analyst

Confidential, Arlington, VA

Responsibilities:

• Assisted the National Explosives Detection Canine Team Program (NEDCTP) Division Chief in formulating strategies through the use of the TSA acquisition process. Performed project management and financial analysis, and administrative program tasks.
• Contributed to weekly meetings by providing status updates. Updated knowledge management database, developed Standards Operating Procedures (SOPs) and maintained the SharePoint document repository. Developed visual presentations, processed flowcharts and presented findings to Executive Staff. Performed a wide range of project management, administrative and analytical duties.

Project Manager, Training and Development

Confidential, Arlington, VA

Responsibilities:

• Managed the full scope of the Technical Training Program. Provided guidance on the development and implementation of the Information Technology Learning initiatives. Gathered requirements and developed curricula and training materials based on Program initiatives.
• Developed Project Management, Communication and Implementation Plans.
• Formulated procedures, criteria and standards for use in evaluating the training program. Delivered Project Management Training for Executive Staff and Managers. Provided team leadership, coaching, and mentoring.

Senior IT Business Analyst

Confidential, Laham, MD

Responsibilities:

• Collaborated with Modernization and Information Technology Services (MITS) Functional Manager and business sponsors for definition and management of the scope, strategy, requirements and implementation of projects.
• Analyzed project requirements and maintained knowledge of relevant product offerings, current support policies, and methods of support delivery. Implemented strategies and identified opportunities for improvement in all processes, communication, and documentation.
• Developed and prepared monthly forecasts of funds utilization. Participated in Integrated Project Review (IPR) meetings and Joint Application Development (JAD) sessions to review status of ongoing projects. Gathered requirements and participated in weekly Institutional Review Board (IRB) meetings.
• Performed market research, COTS evaluations, gap analysis, and risk analysis to determine most effective and cost efficient implementation and integration plans. Ensured system security compliance with Capital Planning and Investment Control (CPIC), Office of Management and Budget (OMB) Exhibit 300, Federal Acquisition Regulation (FAR) and National Institute of Standards and Technology (NIST). Analyzed and monitored Division programs and reviewed workflow processes.

Training Program Manager - SharePoint Administrator

Confidential, MD

Responsibilities:

• Directed the rollout of Information Technology Training solutions for two (2) United States locations and 2400 employees. Managed the daily operation of the Training Department, supervised staff, appraised performance and addressed complaints and resolved issues. Conducted trend analysis to determine where additional customer training and assistance was needed and initiated appropriate action, such as defining new training requirements.
• Applied the Instructional Systems Design model of Analysis, Design, Development, Implementation, and Evaluation (ADDIE) and conducted technical training and development classes and develops course materials for instructor-led and e-learning environments. Demonstrated experience in defining, designing, developing and testing training products to ensure compliance of Section 508 (accessibility) and Shareable Content Object Reference Mode (SCORM). Validated the educational soundness and technical accuracy of all course materials, evaluations, and critiques and ensured the instructional integrity of course development projects through systematic design and concise writing of scripts, storyboards and narratives.
• Provided training consultation via instructor-led platform training, small groups, and one-on-one desk-side support. Utilized Adobe Captivate and Microsoft Producer to develop the initial pilot of ANG eLearning modules. Co-authored and delivered a 2-day Desktop Support Technician Training that was approved for ANG personnel. Performed Human Resources functions by prescreening resumes, interviewing candidates and selecting vendors. Communicated frequently and effectively with various project collaborators to ensure that goals and objectives were fulfilled.
• Responsible for implementing Microsoft Office SharePoint Server (MOSS) 2003 and establishing a framework to employ MOSS 2003 as the standard repository for ANG Training Department. Conducted meetings with the Business Unit to gather requirements for the ANG Training SharePoint Site. Produced and maintained the Air National Guard (ANG) Training Department SharePoint Site by 1) centralizing information by utilizing lists and libraries 2) developing the SharePoint Reporting function by creating custom views, web parts and surveys 3) automating business processes and 4) utilizing Wikis and Discussion Boards for improved collaboration. Administered SharePoint 2003 and Windows SharePoint Services (WSS) 3.0 for the Training Department.